Questions & Answers

Q: Questionhow do I move this fridge to clean behind? or to reach the outlet? it seems crazy that there are not wheels so I can easily pull out

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Fridge has 4 small wheels under it

  Answered 2 years ago by SamsungRef

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Q: QuestionHow to fix a dent in the refrigerator? We purchaseed the refrigerator yesterday. On opening the door, it hit an appliance next to it and caused a small dent. How can I fix this?

Asked 3 years ago by Marie.

Q: QuestionHello, My pitcher stopped filling up today. What could be the issue? is this convered under warranty? I have 1.5 years left

Asked 3 years ago by Ken.

• A:Answer As long as the filter is good then you should give the warranty people a call.

  Answered 2 years ago by Esbee11233Verified Purchase

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Q: QuestionHi Is the stainless steel finish the finger resistance ?

Asked 3 years ago by JulieN.

• A:Answer No it's not, wish it was

  Answered 3 years ago by BillyVerified Purchase

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Q: QuestionHi, I can't use the water dispenser, will it constantly have an alarm if the water lines aren't connected? Thanks

Asked 3 years ago by twisker.

• A:Answer Hi there, We appreciate you asking. Let us go ahead and check more details for you. There is no section in the user manual that an alarm will go off if the water connection is disconnected. Connect the water supply line to the refrigerator on pages 31 - 32. https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145475440) to help our team pull up your information when you message us. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat color are the sides of the refrigerator? It is hard to tell from Samsung's own site. The top of the drawer is clearly darker gray. Is that the same color for all refrigerators sides, regardless of panel color? Thanks in advance,

Asked 3 years ago by Strongbow.

• A:Answer Color on the pictures sometimes can be deceiving. I am happy to inform you that the sides of this Samsung refrigerator are dark gray and most refrigerators are. The front panel is stainless steel in color. The good thing about this model, it can be customized, and door panels can be changed. This is available in a variety of colors and finishes. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionHello, I just had my new refrigerator delivered and I am wondering- should I throw out the first few batches of filtered water and if so, how many pitchers? Thank you

Asked 3 years ago by MJ.

• A:Answer Hi MJ, Congratulations on your new Samsung refrigerator. For newly bought refrigerators and water filters, we recommend dispensing 2 to 3 gallons of water to flush the system. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the water pitcher fill quickly and does it stay full or just fill when it’s completely empty?

Asked 3 years ago by Cathyb.

• A:Answer Greetings CathybNC! We are excited to inform you that this AutoFill Pitcher, if turned on, it will constantly filled automatically. No need to wait for it to be empty, and, it fills quicker than expected. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionHow much room should be allowed for this refrigerator, the space available is exactly 35 6/8" and I am afraid it will not fit. If it doesn't fit can I return the refrigerator?

Asked 3 years ago by Jenn.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer That's a tight fit you should have at least a couple inches around the refrigerator for it to breathe

  Answered 1 year ago by BernardWVerified Purchase

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Q: QuestionCan the doors be removed to fit through smaller door for delivery?

Asked 3 years ago by AB.

• A:Answer the delivery people will remove the doors to bring it to your walkway, just let them know what your entryway measurements are

  Answered 1 year ago by BernardW

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Q: QuestionThis refrigerator is going in a corner. The right side will be tight against a wall and the left side will abut the cabinets. Does the right door require any room to open?

Asked 3 years ago by Nice.

• A:Answer Hi there, Let me help you checking of the information on your Samsung refrigerator. Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator's back and sides and any nearby walls or cabinets. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the water from the filter in the refrigerator demineralized water?

Asked 3 years ago by Lowriderfam.

• A:Answer Good day. This is an excellent question! To help promote better health, the water filter removes unwanted particles from your water, however, it does not sterilize or destroy microorganisms. You may need to purchase a water purification system to do that. Our water filters are NSF*-certified to remove many contaminants. Herbicides, pesticides, lead, mercury, asbestos, and even pharmaceuticals like ibuprofen, carbamazepine, and a whole lot of other hard-to-pronounce chemicals are all filtered out by Samsung. Feel free to reach out if you have questions or clarifications. Have a wonderful day! —Vannesa

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there a way to purchase a replacement water pitcher?

Asked 3 years ago by Ely29.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Not sure, I think so, but you can call Samsung and they can help you.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionIs freezer on bottom?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass

• A:Answer Yes. And it has plenty of room. It’s wonderful!

  Answered 3 years ago by Sleeptech22Verified Purchase

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Q: QuestionHow do you disable wi-fi? Where can I find instructions?

Asked 3 years ago by Monique.

• A:Answer Page 70 of the user manual under “The Wi-Fi icon is blinking…” has instructions on how to turn off WiFi if you don’t want to use it. “Press and hold the O button for 10 seconds. The indicator stops blinking with “OFF” shown on the temperature display.”

  Answered 3 years ago by DavidWVerified Purchase

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Q: QuestionCan I use the refill station to fill a glass when I would like water and remove the pitcher?

Asked 3 years ago by Anonymous.

• A:Answer No

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the filter also filter the ice?

Asked 3 years ago by Ann.

• A:Answer Hi Ann, Excellent question! Yes, the water filter also filtered the ice. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionWhere are the hinges on the top. I only have 68 7/8 from the floor to the bottom of my cabinets. If the hinges are in the front ...this should just fit. If i need 70 in in the back of the fridge ...it will not fit. thanks, Damon

Asked 3 years ago by Anonymous.

• A:Answer They are on the front.

  Answered 3 years ago by Good4uVerified Purchase

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Q: QuestionHello. If I have a reverse osmosis system already and don't need my water to be filtered is there a "dummy" filter to use? Thank you

Asked 3 years ago by Anonymous.

• A:Answer Just take out the filter that the installers probably placed in but why not just double filtering your water

  Answered 3 years ago by SusanB

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