Questions & Answers

Q: QuestionCan you adjust the water levels?

Asked 4 years ago by Anonymous.

• A:Answer You sure can! This washer offers a "Water Level" option with 4 manual settings, and an "auto level" setting. However, some cycles have limitations on the additional settings that can be changed. Page 56 of the user manual (https://bit.ly/3zT0FJC) has a helpful guide that shows which settings are available on each cycle. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs it quiet?

Asked 4 years ago by BlueJasmine.

• A:Answer Hello BlueJasmine! Yes, this washer comes with innovative vibration reduction technology+ that reduces noise and vibration for quiet washing. ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionHey there, to those who own this, and/or the mfg.....what is the highest water level it will give you set on "Extra High"? Thank you so much!

Asked 3 years ago by skye.

• A:Answer I'd like to help with this, skye! There are many factors that determine how much water is used, including the cycle and settings selected, as well as the weight of the items in the washer. But if you feel that your washer is not getting enough water, I have this link (https://bit.ly/3u3R9kq) that can walk you through what steps to take to resolve this. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhere do you add softener?

Asked 4 years ago by Doodlebug.

• A:Answer There is a little receptacle in the top left of the tub for liquids

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionRecently when I click "Start" the washer just makes this clicking sound and nothing happens. Can you point me in the right direction as to whom can help figure why this is happening? This machine is only 1 year old.

Asked 4 years ago by Ceemo22.

• A:Answer Hi Ceemo22! Thank you so much for bringing this to our attention. We would be happy to speak with you about this to determine how we can best help. If you would like, you can reference ticket number 1143754806, and reach out to us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this have an “add a garment” feature?

Asked 4 years ago by Stace.

• A:Answer Yes, if you hit the Start/Pause button the top will unlock and you can add a garment at that time. Then hit the Start/Pause button again and it will proceed with the cycle.

  Answered 4 years ago by DDangelo

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Q: QuestionHow many loads a month could this machine wash?

Asked 4 years ago by gloriana35.

Q: QuestionDo you sell washers that don’t require high efficiency detergent?

Asked 4 years ago by Friend.

Q: QuestionHow long is a regular/normal wash cycle?

Asked 4 years ago by BC.

• A:Answer About 30 minutes or so!

  Answered 4 years ago by BN14Verified Purchase

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Q: QuestionCan this washer be hooked up via the sink?

Asked 4 years ago by Seabreeze70.

• A:Answer Thanks so much for asking, Seabreeze70! To answer this, I'm providing this link (https://bit.ly/3Ejl114) to the user manual for this model. Page 17 has everything you need to know about the water line requirements for this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this washer have a water sensor level or can I adjust the level myself?

Asked 4 years ago by grammie.

• A:Answer Thanks so much for asking, grammie! This washer does use a weight sensing technology to help determine how much water will be used each cycle. It also has a "Water Level" button that will allow you to manually select the amount of water used in a cycle. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhy is there no wash cycle setting for permanent press clothes.

Asked 4 years ago by CH.

• A:Answer Because there no need for it,the washer has sensors that measures the weight of the clothes, and adjusts the and cycle speed.Then after rinse it spins your just about dry,so when you pop them in the they come out wrinkle free on permanent press!

  Answered 4 years ago by WashguyVerified Purchase

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Q: QuestionCan you manually adjust the water depth? Can you soak clothes overnight? Thanks.

Asked 4 years ago by Zounds.

• A:Answer Don't think it has a soak overnight feature, but you can stop operation by pushing pause and let your clothes soak!

  Answered 4 years ago by WashguyVerified Purchase

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Q: QuestionDoes this come with the three prong cord??

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 4 years ago by WashguyVerified Purchase

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Q: Questionis this washer a Direct or Bell drive ?

Asked 4 years ago by Anonymous.

• A:Answer What's a Bell drive?

  Answered 4 years ago by BestbuyerVerified Purchase

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Q: Questionwhat is the width of this machine and length .

Asked 4 years ago by gail.

• A:Answer 28x48

  Answered 4 years ago by WashguyVerified Purchase

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Q: QuestionWhat is the energy star rating for this product?

Asked 4 years ago by Mindtap.

• A:Answer 4.5 .

  Answered 4 years ago by WashguyVerified Purchase

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Q: QuestionIf the height is 44inch... what is the total height with the lid open? In specification it says height 44 & lid open 44???

Asked 4 years ago by Anonymous.

• A:Answer Hello there! We're sorry for the confusion about this. To help, I'm providing this link (https://bit.ly/3sYiXWa) to the user manual for this model. Page 19 has some excellent diagrams with all the dimensions you need for installation, including the height with the lid open. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWill not fill Edith water

Asked 4 years ago by Anonymous.

• A:Answer You can manually do that with selection button, for filling machine

  Answered 4 years ago by WashguyVerified Purchase

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