Questions & Answers
- Model:
- WF42H5000AW
- |
- SKU:
- 3452002
Highly rated by customers for: Cleaning Performance, Noise Level, Ease of use
$719.99Your price for this item is $719.99
Page Showing 201-220 of 307 questions
Q: QuestionWhy does my washer say it will take around an hour and 20 mins when on normal cycle then a few mins after I️ started it, it says over 2 and half hours. Also a few loads ago my cloes were super wet still. I️ did fair the plug and tube after that
Asked by Mary.
- A:Answer Hi, I'm not sure specifically but I do know the washer has sensors to gauge the necessary amount of time needed to finish the wash. So that may answer your question regarding the times.
Answered by Bethomp
Q: QuestionCan I use the base from a previous model AF331ANW/XAA the Base is WE357A0W with this washer Model: WF42H5000AW
Asked by TEETEE.
- A:Answer Hello TEETEE, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if you can use the old pedestal WE357A0W on this Samsung washer. We understand that this information may be essential for you to know. We're here to help. Yes, you may use a pedestal with model number WE357* on this Samsung washer. You may check page 14 of the user manual to learn more about installing your washer with an optional pedestal base or stacking kit. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144348242 -Angelica
Answered by Samsung

Q: Questionhow wide is the samsung washer
Asked by Anonymous.
- A:Answer This product is 27 inches wide.
Answered by CommunityAnswer
Q: QuestionHow much room in inches do you need jn or the samsung washer and dryer for hook-ups. Thanks
Asked by Jeff.
- A:Answer Hi Jeff, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White You will need at least 5.9 inches for the hookups. I have shared the user manual link below. Please access the link and turn to pages 13 - 14 for the installation. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144429057 Leo
Answered by Samsung

Q: QuestionWhat is the size length width height
Asked by Anonymous.
- A:Answer Hello, Thank you for reaching out. I understand you want to know the size of the Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. We are here to help. As per checking, the height overall of the unit is 38.7” (984). The width is 27” (686), the depth with door open 90° is 51.2” (1300) and the depth is 33” (838). You can also check this link https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf for the user's manual. Just go to page 38 for the dimensions. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144299316. -Noraina
Answered by Samsung

Q: QuestionCan I put my lg dryer on this brand of washer or does it have to be a lg
Asked by Anonymous.
- A:Answer Yes, you can put your dryer on top of it
Answered by TomC
Q: QuestionHow much is the pedestal for this 4.2 cu ft washer plz?
Asked by Irv.
- A:Answer Dear Valued Best Buy Client, Thank you for loving the product. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. They can either answer your question or transfer you to your local store to answer your specific concerns. Reference Ticket Number: 1144615922 ^Camille
Answered by Samsung

Q: QuestionDoes this have the Smart Care or Smart Control? I've seen on other samsung machines the smart care says troubleshoot only and other smart care says control from any where?
Asked by washout.
- A:Answer This item has VRT technology and the other information is not available.
Answered by CommunityAnswer
Q: Questiondo you need the pedestal?
Asked by KC.
- A:Answer Hello KC, Thank you for reaching out and letting us know your inquiry about needing a pedestal on this Samsung washer. We understand that this information may be essential for you to know. We're here to help. As per checking, a pedestal base or stacking kit is optional on this Samsung washer. For reference, you may refer to pages 13-14 on the user manual to know more about the installation requirements should you wish to use a pedestal with this Samsung washer. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144296801 -Angelica
Answered by Samsung

Q: Questionwhat standard for parts and labor! what is cost for delivery and removal of old washer need a complete price delivered hose install and removal of old
Asked by scott.
- A:Answer Complete delivery, set up, testing, supply and drain hoses, removal of packaging from premises is included for free. Removal and recycling of old washer is $15.
Answered by Sunbury
Q: QuestionDo they hook up new one
Asked by joyce.
- A:Answer My installer s do install the washer though I didn't purchase installation service. So I think they do. Also, wash machine is extremely easy to install. Two water hoses and one power plug, it takes no skill at all.
Answered by Yaozuu
Q: Questiondo they take away old machine
Asked by joyce.
- A:Answer Yes they can take it away if you need them to. There is a small fee typically.
Answered by Jeb0509
Q: QuestionWhy are our clothes coming out WARM from the COLD cycle?
Asked by Lorraine.
- A:Answer Your hoses are definitely backwards. Try switching them.
Answered by Fred
Q: Questionwhat are the dimensions of this appliance?
Asked by squeaks.
- A:Answer Hello, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the dimensions of this Samsung washer. We understand that this may be essential for you. We're here to help. Here are the dimensions (inches (mm)): A. Height-Overall 38.7" (984) B. Width 27" (686) C. Depth with door open 90° 51.2" (1300) D. Depth 33" (838) You may also refer to the user manual for the full specifications of the product. See page 38. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144246594 -Angelica
Answered by Samsung

Q: Questionis a drain pan necessary? will be placed downstairs in kitchen area. I just hate the look of a drain pan around the base of the machine.
Asked by Paul.
- A:Answer Hi Paul, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. Drain pans aren't a requirement for your washer, but they are an inexpensive and simple way of protecting your home by catching small leaks and reducing the amount of water damage from broken hoses. I have shared the user manual link below. Please click on the link and turn to page 13 for guide regarding drain facility. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144358751 Leo
Answered by Samsung

Q: QuestionWhat is the correct Pedestal to use for this washer?
Asked by Marcus.
- A:Answer You MUST use the Samsung pedestal. I personally didn’t like it, so I didn’t buy it. But I had an older “universal” pedestal which totally did not fit. If you saw my photo, you’ll notice this washer is larger than some other brands.
Answered by JlyLarkspur
Q: Questioncan i wash a queen size quilt
Asked by jhawk.
- A:Answer Hello jhawk, Thank you for reaching out and raising your question about your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. I understand you want to know if you can wash a queen-size quilt on this washer. We are here to help. To answer your question, yes you can wash a queen-size quilt on this unit. You can check this link https://www.samsung.com/us/support/answer/ANS00047247/ to guide you on how to care for your bedding items with your Samsung washer and dryer. Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine. I also recommend you check on this link https://www.samsung.com/us/support/answer/ANS00080262/ to know what is the best load size for your Samsung washing machine and dryer. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144326256. -Noraina
Answered by Samsung

Q: Questionis a front loading washer better than a top loading washer
Asked by Anonymous.
- A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. There are a few points when differentiating the washers. I have listed some below: 1. Which is easier to use: Top-Load Washers 2. How quickly do they wash: Top-Load Washers 3. Which cleans better: Front-Load Washers 4. Price: Draw 5. Which uses less water: Front-Load Washers 6. Installation Flexibility: Front-Load Washers 7. Spin speed - How Well Does It Extract Water: Front-Load Washers 8. The smell/mold issue: Top-Load Washers Your reference number: 1144416280 Leo
Answered by Samsung

Q: Questionhow much water does it use!
Asked by bubba.
- A:Answer Not much ... it’s efficient... though if you use too much soap it might run a little longer.
Answered by Merl
Q: QuestionI have a total depth of 36". is that enough for washer and hoses etc?
Asked by Susan.
- A:Answer Hi Susan, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. The minimum clearance for the rear is 5.9 inches (150 mm) and the depth of the home appliance is 33 inches (838 mm). If we add the clearance and depth measurements, it would total to 38.9 inches (988 mm). I have included the user manual link below. Please click on the link and turn to pages 13 and 38 for the back clearance and the complete specification of the washer. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144298403 Leo
Answered by Samsung

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