A:AnswerHello Zookeeper,
Thank you for reaching out and letting us know about your inquiry if why does your Samsung washer squeak so loudly every time you use it. We understand how inconvenient it is, knowing that it is a new product. We apologize for the inconvenience. We're here to help.
As per checking, Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Noises can vary a lot and are hard to describe with words, so to identify the proper troubleshooting steps; you'll want to pick the noise in this guide that is most similar to what your washer is making, even if it isn't a perfect match.
Attached is the link to the guide that you can check, which may help fix the noise issue on your Samsung washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
You may also refer to the video link below for additional information on what to do when the washing machine vibrates or is noisy.
https://www.youtube.com/watch?v=ywOrH59K9Rw
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144230685
-Angelica
A:Answera such there is no issue to put a microwave on top. but the microwave will move as the washer vibrates and moves too during the spinning process. good idea to put something in between microwave and washer. Make sure that is antislip... or the microwave will move on top of the washer.
good luck
A:AnswerHi Julie,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White.
Yes, the washer is stackable and the matching dryer is the Samsung - 7.5 cu. ft. Electric Dryer in White with model number DV42H5000EW/A3. No other dryers are compatible with the washer.
I have included a link for the dryer below for more information on it.
https://www.samsung.com/us/home-appliances/dryers/electric/dv5000-7-5-cu-ft-electric-dryer-white-dv42h5000ew-a3/#specs
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144312522
Leo
A:AnswerHello Cjoy,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the dimensions of this Samsung washer. We understand that this may be essential for you. We're here to help.
Here are the dimensions (inches (mm)):
A. Height-Overall 38.7" (984)
B. Width 27" (686)
C. Depth with door open 90° 51.2" (1300)
D. Depth 33" (838)
You may also refer to the user manual for the full specifications of the product. See page 38. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144246520
-Angelica
A:Answer(WF42H5000AW) Hello there Rob! This washer is 4.2 cu. ft in size with the dimensions of 27" x 38 11/16" x 33" (W x H x D). Hope this helps! ^Cole
A:AnswerHello Karenna,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this Samsung washer meets California's energy star and water saver rebate requirements. We understand that this information may be essential for you to know. We're here to help.
As per checking, this Samsung washer is ENERGY STAR® Certified and ENERGY STAR® Most Efficient.
You may check the user manual to learn more about the product.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144347016
-Angelica
A:AnswerHello Sherri,
Thank you for bringing this to our attention. We appreciate you letting us know that your new Samsung washer makes a loud squealing and banging noise during the spin cycle, and the replacement does the same thing. We apologize for this inconvenience. It's not the experience we want you to have with one of our products. We're here to help.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.
Attached is a link to the help guide that you can check, which may help fix the noise issue on your Samsung washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
You may also refer to the video link below for additional troubleshooting you may try to fix the issue.
https://www.youtube.com/watch?v=ywOrH59K9Rw
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144348207
-Angelica
A:AnswerHello Tigger,
Thank you for reaching out and letting us know your inquiry about this Samsung washer if it's a HE machine. We understand that this may be essential for you. We're here to help.
As per checking, yes, it is a HE machine.
Thank you, and stay safe!
Your Reference Ticket Number: 1144218381
-Angelica
A:AnswerHello Barbara,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the height of this Samsung washer. We're here to help.
As per checking, the height-overall is 38.7" (984 mm).
For reference, attached is a link to the user manual where you can find additional information, including the complete dimensions of the product. See page 38.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144219978
-Angelica
