Questions & Answers

Q: QuestionHello I bought this 3 years ago and no longer works !!! It keeps stopping in the middle of the cycle it does not complete the wash.

Asked 2 months ago by Faith.

Q: QuestionCan this dryer be set up for propane? TY!

Asked 1 year ago by Propane.

• A:Answer Hello there, We would love to discuss your dryer model to determine how we can best assist you if its convertible to propane or not. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147648265) to help our team pull up your information when you message us. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionHow long does the end of cycle alarm chime? One review said 30 seconds is that correct? Thank you:)

Asked 1 year ago by Sharon.

• A:Answer Yes

  Answered 1 year ago by ElaineS

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Q: QuestionCan you turn off “end of cycle signal? Or control volume? Thank you :)

Asked 1 year ago by Sharon.

• A:Answer Hi Sharon, No, the end-of-cycle alarm can't be turned off, nor can the volume be adjusted on this Samsung washing machine model. Leo

  Answered 1 year ago by Samsung

  
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Q: Questiondoes this have a safety lock?

Asked 1 year ago by adell.

• A:Answer Yes, it locks as soon as you start the load

  Answered 1 year ago by user966265

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Q: QuestionI noticed in the description that the Samsung Washer App was required. Is that required to set up or to run the washer? Seems a little unnecessary, and my husband can’t download apps on his phone.

Asked 1 year ago by Susan.

• A:Answer Not at all required, have not downloaded the app and have been using this washer with ease for more than a month now.

  Answered 7 months ago by DDubsDosVerified Purchase

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Q: QuestionDoes this have a glass lid?

Asked 1 year ago by WestCoastGal.

• A:Answer Yes

  Answered 1 year ago by Anonymous

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Q: QuestionWhen the rinse cycle begins pouring water, does the lid lock? Can I open the lid when its filling with water?

Asked 1 year ago by Ody.

• A:Answer Hi Ody, We are so excited to receive your inquiry. Let us provide you with the details that you need. Yes, once the washer starts to operate, the lid will lock. However, you can press the start/pause button and wait for a few seconds for the lid to unlock, and press the start/pause button again to resume the cycle. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this model an electric washer machine! What extra do I need to buy to make this washer complete! It’s a gift and sending it to family member!

Asked 2 years ago by Debbie.

• A:Answer Hello Debbie, Yes, this is an electric washing machine. We recommend getting a matching dryer to complete your family member's laundry experience. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionDelivery????

Asked 2 years ago by Lj.

• A:Answer Did not have delivery.

  Answered 2 years ago by JoseR

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Q: QuestionIs this a smart washer, meaning that it senses and takes super long on quick washes. My sensor starts at 28 and then goes up to 36 minute washes. I'm ready to give this washer away

Asked 2 years ago by Mata.

• A:Answer Greetings, Yes, the time will automatically adjust according to the load. Here is a link to the user manual. Kindly go to pages 32 - 33 to learn more about the cycles of the washer. User manual. https://downloadcenter.samsung.com/content/UM/202306/20230630150515605/DC68-03850E-06_IB_WA3400T_EN_CFR_MES_R_230628.pdf Thank you and have a great day! -Ricardo

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do you select to use the “Spin only” cycle?

Asked 2 years ago by Newbie.

• A:Answer Hello there, Thank you for the interesting question. Let us extend our help by providing the details that you need. To run a spin cycle only, simply press and hold the "Water Level" button for 3 seconds. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionDo yo have a washer that is run by gas exactly like this one??

Asked 2 years ago by Angelica.

• A:Answer Hi Angelica, We don't have a Samsung washing machine like this model that uses gas as a power source. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionConfirming this machine is NOT HE. Samsung has indicated this but your website states HE. I don’t want HE

Asked 2 years ago by Anonymous.

• A:Answer Dear Bestbuy clients, To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionWhen will this model be available again? I am in the DFW area.

Asked 2 years ago by Nika4005.

• A:Answer Dear Bestbuy clients, To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the agitator removable?

Asked 2 years ago by Anonymous.

• A:Answer Greetings, The agitator is not removable. The only way to remove the agitator is by using a 10mm wrench and a screwdriver with a flat tip to remove the cap when disassembling the washer. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the bottom of the machine come without a cover?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 1 year ago by DianaC

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Q: QuestionHow long is the warranty for the washer?

Asked 2 years ago by Brewdee.

• A:Answer 1year

  Answered 2 years ago by MarySVerified Purchase

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Q: Questionhow much water use per wash

Asked 2 years ago by heck.

• A:Answer Hi there, Excellent question. I verified that there is no specific water usage for every wash. Your washing machine will detect the weight of the load and automatically adjust the optimal water level, washing time, rinse counts, and spin counts based on the selected cycle. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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