Questions & Answers

1-10 of 39 Questions
  • Question
    Is this machine use electricity?   (4 Answers)

    By Anonymous May 25, 2016.

    Answers
    • Best 
      Answer

      No, this is a solar powered machine. You should use it while out in the sun.

      By Charlie February 17, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is this unit stackable, if so, what is the accompanying dryer?   (2 Answers)

    By Interested June 29, 2016.

    Answers
    • Best 
      Answer

      I actually just bought this set last month...yes they are stackable, you just have to buy the stacking kit. The matching dryer... -> Samsung - 7.5 Cu. Ft. 12-Cycle High-Efficiency Electric Dryer with Steam - Azure

      By Sheriebaby July 9, 2016.

    • Question
      Is this size good for washing queen size comforters?   (6 Answers)

      Answers
      • Best 
        Answer

        3.5 cu ft is the smallest machine that can handle a king sized comforter, so yes, this model should be fine

        By Arcite June 9, 2016.

      • Question
        I bought this machine but it is loud does anyone have this issue?   (4 Answers)

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        • Best 
          Answer

          The one I purchased when spinning the inside drum around with your hand it sounds like a screw or ball rolling around in it that doesn't belong there. I'm considering returning it before it becomes a problem for me and it made the noise when it was delivered. They brought a second one which made the same noise so I told them to take it back before it made it off of the truck

          By Missy July 16, 2016.

        • Question
          Is this model included in the Samsung recall?   (4 Answers)

          Answers
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            Answer

            So far I know recall is only issued for top load washing machines , check this link https://pages.samsung.com/us/tlw/index.html

            By Darek November 25, 2016.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Does this washer add enough water to cover the items in the washer? I purchased a Kenmore top load from sears and the "repair technician" charged me $75 to let me know it's working perfectly. Clothes are dry and have detergent on them when cycle is done   (2 Answers)

          By Octavia January 8, 2017.

          Answers
          • Best 
            Answer

            Yes it does use enough as the drum is side ways all of the clothes get a chance to roll around in it. Comparing a front loader and top loader is apples and almonds.

            By Darthnirraw April 1, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          The washer keeps vibrating, even when level, across the floor. What can i do to fix this?   (2 Answers)

          By Aaron September 20, 2016.

          Answers
          • Best 
            Answer

            Did you remove the shipping plugs that the electric cord is held down with completely? If not it will vibrate and jump around even if it is level.

            By reddog31313 October 5, 2016.

          • Question
            Is the door reversible on this washer   (4 Answers)

            By longbdr58 June 7, 2016.

            Answers
            • Best 
              Answer

              No, the door is not reversible.

              By CommunityAnswer June 7, 2016.

            • Question
              Will the WE357A0W pedestals work with this washer?   (2 Answers)

              By gl3on May 31, 2016.

              Answers
              • Best 
                Answer

                The WE357A0* pedestals work with all of the 27" base front load Samsung Laundry - the last digit signifies the color W = White, Z = Azure Blue, P = Platinum, G = Black Stainless

                By Yes June 2, 2016.

              • Question
                Is a pedestal required to place the washer on or can it be placed on concrete blocks?   (3 Answers)

                Answers
                • Best 
                  Answer

                  No pedestal needed. Can sit on floor. No concrete blocks should be used either. They can be stacked with the separate stacking kit, purchased separately.

                  By Scarbroughs May 14, 2017.

                  • Verified Purchaser
                  • My Best Buy® Elite Member

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