Questions & Answers

Q: QuestionHow much water does this use

Asked 6 years ago by JoeG.

• A:Answer Far too little. It bases it on the cycle type you use and weight. I have learned to wash everything on Bedding or Towels. I also have nice big towels. For every load I put one in and slowly pour 1.5 gallons of water on it; doing it slowly allows the towel to absorb it so the washer won't drain it as it begins. That way you get the additional water and weight! And I only had to pay $1000+ for the excitement of doing it.

  Answered 6 years ago by CassieK

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Q: QuestionHas anyone experienced the mold issue around the door that the old front loaders have?

Asked 8 years ago by Stacy.

• A:Answer No we have not had any mold around the doors

  Answered 8 years ago by ThomasVerified Purchase

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Q: QuestionHow tall is this washer/dryer when stacked with the stacking kit?

Asked 9 years ago by Shireen.

• A:Answer It's about 77 inches tall.

  Answered 9 years ago by Brandy

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Q: QuestionHow deep in the washer from back to front?

Asked 9 years ago by Anonymous.

• A:Answer The washer is 34 inches deep.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionDoes this washer add Steam to normal washing?

Asked 9 years ago by Steven.

• A:Answer No, the washer does not add steam to a normal wash cycle.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionDoes this washer have a soak function?

Asked 9 years ago by Anonymous.

• A:Answer This washer does not have a dedicated soak cycle.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionCan I wash king size comforters in this machine, and big size dog's bed?

Asked 5 years ago by Polly.

• A:Answer we washed our king comforter in the washer, In fact, we washed our large dog bed first and it came out great and second we washed our king comforter. We have the matching dryer also. The comforter will fit in the washer and it came out really clean. We put it in the dryer with 4 dryer balls. I took it out a couple of times to rearrange it and put it back in for another 30 minutes so it would completely dry. The final tally, it came out clean and the colors were brighter.

  Answered 5 years ago by SamsungSatisfiedVerified Purchase

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Q: QuestionDoes this washer have a “spin only” setting?

Asked 5 years ago by Maggie.

• A:Answer Great question, Maggie! This model does have a spin only option. While tapping the spin button will cycle through the different spin levels, pressing and holding the spin button will start the spin only cycle. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionI have a 29"x 29" drain pan that was preinstalled on a new home. What's the depth without the door - will this fit in that drain pan?

Asked 8 years ago by htowntxhome.

• A:Answer Hi, htowntxhome, the width and depth of the washer are 29 3/8" x 35 1/4". ^Rosi

  Answered 8 years ago by Samsung

  
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Q: QuestionDoes this have Direct Drive?

Asked 9 years ago by Tom.

• A:Answer Hi Tom, yes this does have a direct drive motor. ^Rosi

  Answered 9 years ago by Samsung

  
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Q: QuestionWhat size drip tray is needed for this washer?

Asked 3 years ago by Etter.

• A:Answer Hi, Etter. Glad you asked about the washer and if this needs a drip tray. A drip pan, also known as a drain pan, is required when the washing machine is not installed on the ground floor of your home. We recommend low-profile drip pans for front-load washing machines because they allow access to the pump filter (which requires routine cleaning). Certain models (such as the WA54R7200 series) may require the drip pan's bulge to be less than 5/8 inches. You can find drip pans on Amazon. Please see the list below for the dimensions of our current models. 27 inches (D) x 24 inches (W) 32 inches (D) x 27 inches (W) 33 inches (D) x 27 inches (W) 34 inches (D) x 30 inches (W) Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhen will this item be available again? I’ve been checking for about a year now and have not received a definite answer.

Asked 4 years ago by AddWash.

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat size overflow pan is compatible with the washer?

Asked 4 years ago by geekman1965.

Q: QuestionDoes this model come in white?

Asked 4 years ago by Marsy.

Q: QuestionWhat size drip pan will be needed?

Asked 4 years ago by Momof2.

Q: QuestionHome Depot told me this washer was being discontinued. Is that just them, or was this model not upgraded with the last upgrades to washers?

Asked 4 years ago by Elnsie.

• A:Answer Considering I just had to deal with Best Buy's Customer Service/Geek Squad because my washer was defective, I'd say you are lucky someone told you it was discontinued before purchasing it. Best buy told me the same on my recent call even though it was not "discontinued" when I purchased it a month ago.

  Answered 4 years ago by ALuckyLadybug

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Q: QuestionDoes the Addwash washer come in different sizes?

Asked 4 years ago by Elnsie.

Q: QuestionNeed the dimensions for both washer and dryer for the plumbing installations.

Asked 4 years ago by Anonymous.

• A:Answer Hello! The dimensions of this washer with the matching dryer can be found beginning on page 17 of the user manual (https://bit.ly/38KjtPH). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThe add on door won’t close for us.

Asked 4 years ago by Pje.

• A:Answer Hi Pje! If the door is not closing properly, we would recommend having a service technician take a look at it. We would be happy to set up the service for you if you'd like. Just reference ticket number 1142765726, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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