I was about to buy this washing machine but I've read a lot of complaints about it leaking all over the floor and some recall. How can I know whether this should be even on sale or not can anyone from Best Buy help me? null

Question

NewHEUser · Accepted Answer

I purchased this machine from Best Buy in early June and it did leak from the bottom of the washer on the Deep Wash cycle but does not on other cycles. Being less that a month old, Best Buy did an exchange and installed the same make and model for me, but the new one also leaks on Deep Wash cycle. I reached out to Samsung via chat to ask if there was a recall on this model and they said there was no recall but I told them there should be since I have had two of the same model that leaked from the bottom on Deep Wash and can others comment of the same issue. The machine works well overall unless you use Deep Wash.

Answered by NewHEUser 8 years ago

MasterChief · Answer

The issue with the leak while in "Deep Wash" cycle is caused by not having enough clothes in the machine - for example, filling the machine half full and then starting the deep wash cycle. This adds more water than necessary for the size of the load, which causes the water to spin from the top and overflows down the inside of the machine. If you fill the machine with clothes (loosely, to the top) and then place the selector in "Deep Wash" cycle, the machine should not leak. The Deep Wash cycle is for larger loads; not for adding more water to lighter loads.

Answered by MasterChief 8 years ago

Rose · Answer

I read the same and asked a lot of questions and bought extended warranty and Best Buy does do a terrific job on following through with any problems. I was a little concerned like you but I bought it and have not had problems and I love it

Answered by Rose 8 years ago

Verified Purchase

Lori · Answer

I purchased this washer 3 weeks ago and have not had any problems with it yet.

MidnightBlackMetallic · Answer

I've used this washer heavily for a few months now and haven't had any leaking issues at all.

Patmn · Answer

I’ve had no problems with mine

Pete · Answer

I have overloaded it you name it trying to find a fault. Cant find one

DTEN · Answer

stay away total piece of junk

Krys · Answer

Mine has leaked once, but I think it's from putting it on high soil & there wasn't much in the washer! I don't think I would pay full price for this washer, it should be on sale!

“I was about to buy this washing machine but I've read a lot of complaints about it leaking all over the floor and some recall. How can I know whether this should be even on sale or not can anyone from Best Buy help me?”

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