A:Answer Hello JanD,
Thank you for reaching out and letting us know that your Samsung washer vibrates/shakes and if it is kind to clothes and towels. We apologize for the inconvenience this might have caused you, and we understand that this information may be essential for you. We're here to help.
Your washing machine may shake, move, and make noise while spinning. It can happen when the four washing machine legs are not all making secure contact with the ground or if a large bulky item or a massive amount of laundry is in the washing machine. It will shake a lot if you just got your front load washer but didn't remove the shipping bolts. You'll also see some small vibrations as weight sensing at the beginning of a cycle.
Attached is a link to the helpful guide you can check, which may help fix the issue if your Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
I've also included a link to the guide for your Samsung washing machine's cycles, settings, and features that you may check anytime to ensure you are using the proper process, and your garments will keep their vibrant color and last much longer.
https://www.samsung.com/us/support/answer/ANS00061937/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144322944
-Angelica
