Questions & Answers

Q: QuestionDoes the dryer require a electric outlet to plug into?

Asked 5 years ago by Azaid76.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Champagne

• A:Answer Yes, its an extra $40 to get it. It does not come with the dryer.

  Answered 5 years ago by TommyVerified Purchase

  Helpful (10)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes Best Buy install the washer and dryer? The website says delivery only.

Asked 5 years ago by DrDeny.

• A:Answer Yes best buy delivered, installed and hauled away the old units.

  Answered 5 years ago by MartyVerified Purchase

  Helpful (14)Unhelpful (0)ReportAnswer this question

Q: QuestionLowe's website states this unit and the matching dryer work with Apple HomeKey. Does it actually integrate with HomeKit?

Asked 6 years ago by Bilmer.

• A:Answer Not sure but it sure as heck doesn’t work with the Samsung app as advertised.

  Answered 6 years ago by JoeW

  Helpful (12)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this a fingerprintless black?

Asked 5 years ago by Me123.

• A:Answer Yes yes it is but I will say if you're not going to stack this washer and dryer I would not recommend putting any hard surfaces on the top for example a basket second of all if you get the pair the washer and dryer you will need a double female ended water hose you can make this relatively cheap the only kind I can say about this washer and dryer is if you're not going to stack it you will want to put some kind of hard surface over the top like a countertop

  Answered 5 years ago by QuincyGVerified Purchase

  Helpful (9)Unhelpful (0)ReportAnswer this question

Q: QuestionAre you able to use this machine without the apps and smartphone?

Asked 6 years ago by ElizaMack.

• A:Answer Yes, no problem. The apps/phone allow you to download and use extra wash profiles but honestly with what’s built in and the ease of making changes (like temp or soil level) as I start each load I’ve not seen the need. The phone connection also will notify when the wash is done but I’ve had no trouble hearing the chime. So apps not required!

  Answered 6 years ago by NOVAMikeVerified Purchase

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionCan I use an old pedestal model WE357A0W/XAA with this washer?

Asked 5 years ago by Jane.

• A:Answer Cannot use the old pedestal.

  Answered 5 years ago by JulieVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this question

Q: QuestionCan they be stacked on top of each other and function properly without any issues?

Asked 6 years ago by Marigold.

• A:Answer Hi Marigold! The matching dryer can stack on top of this washer using the stacking kit model SKK-8K. ^Jecca

  Answered 6 years ago by Samsung

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo I need a washer pan? If so, any recommendations?

Asked 5 years ago by Blahblah.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Champagne

• A:Answer We are using low profile drain pan for our washer. No complaints so far.

  Answered 5 years ago by VijaVerified Purchase

  Helpful (4)Unhelpful (1)ReportAnswer this question

Q: QuestionWhere do you add the detergent?

Asked 6 years ago by Honey247.

• A:Answer Upper left hand corner there is a pullout drawer for liquid and non-liquid detergent. For non-liquid you have to pull out the blue plastic cup or you can add detergent directly into the drum.

  Answered 6 years ago by 904Lex

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you increase the amount of water? My current front loader has an "extra water" option.

Asked 5 years ago by MomOf5Boys.

• A:Answer Yes, it's named the soil level on this washer. It has heavy to light with about 8 options.

  Answered 5 years ago by Riptide

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionHi I noticed it mentioned a matching pedestal in the features section. Can someone who actually purchased this bundle tell me, does this come with 2 pedestals for both the washer and dryer? Only 1 pedestal or 0 pedestals? Thank you!

Asked 5 years ago by Pedestals.

• A:Answer Pedestals are each a separate purchase.

  Answered 5 years ago by MfranVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the control panel backlit? . Or is it easy to read without a backlight? Thank you

Asked 5 years ago by BADOS.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Champagne

• A:Answer The instrument panel is stainless steel with black lettering which is back lit in a beautiful blue color when the on button is initiated. So easy to read..And all the information...and changes one can make to each cycle..when you make changes the panel will indicate increase or decrease in time. Awesome.

  Answered 5 years ago by Frannie

  • 
  • 
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionMy house has a built-in foot-tall platform for the washer-dryer. It measures 59 x 29.75. The width is fine, but the machines will stick out a few inches. That's OK, as long as the front feet remain on the platform. How far back are the front feet?

Asked 6 years ago by Cauchy.

• A:Answer I measured mine and the feet start about 2 1/4 inches behind the front of the machine. I have uploaded a picture.

  Answered 6 years ago by SewingbeeVerified Purchase

  • 
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I stack this washer with ANY Samsung dryer that uses the same compatible stacking kit? (The matching one isn't currently in stock and I need them both as soon as possible).

Asked 4 years ago by dabrookos.

• A:Answer Absolutely, dabrookos! As long as both the washer and dryer are compatible with the same stacking kit, they can be stacked together. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere do I buy the pedestals?

Asked 4 years ago by Eternity.

• A:Answer I'm happy to help with this, Eternity! I recommend checking with SamsungParts.com or calling 1-800-627-4368, for details on parts and accessories of Samsung appliances. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long do you have to wait to open the door when adding items after the cycle has started?

Asked 5 years ago by WashyWashy.

• A:Answer Hi there! The washer can be paused at any point during the cycle. However, the door can only be safely opened if the water line is below the door opening. To help with this, the door can only be opened with the "Garment +" icon is lit up. This icon looks like a shirt with a + sign. If this icon is not lit up, you would need to drain the washer before the door can be opened. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDo I have to buy the power cord separately? It says there is an extra part needed for installation - is that correct?

Asked 5 years ago by Susan.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Champagne

• A:Answer No since it is a gas dryer the power cord is attached as its only 120 volts. You will need an extra hose for the steam function though

  Answered 5 years ago by MikeVVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the washing machine have an interior light for illumination?

Asked 2 years ago by Annette.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Champagne

• A:Answer No, Annette, the washer does not have an interior light feature. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIn which spot do you add bleach

Asked 2 years ago by TeriB.

• A:Answer In the pullout dispenser

  Answered 2 years ago by SharonH

  Helpful (0)Unhelpful (0)ReportAnswer this question