Questions & Answers

Q: QuestionCan a GE dryer be stacked on top of this washer GE Dryer is /model GFD45ESPK0DG IS 27 INCHES WIDE AND 28 INCHES DEEP. If not can, you recommend a washer that would work. Don't want another GE as it broke after 6 years

Asked 1 year ago by Shelly.

• A:Answer Hi Shelly, Our Samsung washers and dryers are designed to stack with their corresponding pairs. The matching dryers for this washer model are DVE45T6000V/A3 (electric) and DVG45T6000V/A3 (gas), which can be stacked with the SKK-8K stacking kit. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146987898) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionDryer will not start but lights come on and can’t change them

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hello there, We know how you feel about your dryer that won't start. Let us help you. Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details. The Samsung dryer turns on but doesn’t start or spin. https://www.samsung.com/us/support/troubleshooting/TSG01001987/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146942195) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this dryer control from washer controller

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello there, No, This dryer model does not have a multi-control feature for you to be able to control the dryer from the washer using a multi-control and stacking kit. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionIs it true that the washer will have a bad odor after used can the washer and dryer go side to side

Asked 1 year ago by Anonymous.

• A:Answer Hi ChrisM, No, with proper maintenance, the washer will stay clean and smell fresh. You can also set up the washer and dryer side-by-side for easier access. I have shared the proper cleaning guide for the washer. You may also watch the YouTube videos and click on the hyperlinks for additional help. How to clean your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00030150/ Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI just purchased a washer and dryer Front load Samsung 4-5cubic Is it true that the front load washer have a bad order if so why?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Thank you for choosing Samsung appliances. Let's help you with your query. We would love to speak to you directly to discuss this further. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146917236, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this dryer have a end cycle alert sound?

Asked 1 year ago by Alert.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Greetings, Yes, this model features an end-cycle sound, and there's an option to turn it off. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this washer have load sensing technology to reduce water usage on small loads?

Asked 1 year ago by Washerquestion.

• A:Answer Greetings, Yes, this washer has a feature that can detect the load size of the laundry and adjust the water level accordingly. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the washer come in both left hinge or right hinge opening

Asked 1 year ago by Anonymous.

• A:Answer Greetings, No, reversible doors are not standard on every Samsung washer. There's no need to worry about the spaces in your laundry area because every Samsung dryer that matches the washer comes with one. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionDo your installers do stacked appliances?

Asked 2 years ago by Teresa.

• A:Answer Dear Bestbuy clients, We know that you desire flawless stacking between your washer and dryer. Let us help you. If you are thinking of doing the washer and dryer stacking yourself, please watch the entire video at the link below. https://www.youtube.com/watch?v=FGOXryTTr78 Please note that an SKK-8K stacking kit is required for your washer and dryer. You can purchase from our authorized distributor for Samsung parts and accessories at the link below. https://samsungparts.com/products/skk-8k Should you still desire authorized personnel to stack your appliances, please contact the BestBuy customer service department at (888) 237-8289. Call us any time, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the model # for the Dryer Rack that goes with this dryer?

Asked 2 years ago by DryerRack.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Greetings! Let us help you get routed to our authorized distributor for the Samsung parts and accessories website I have shared below. Please visit the website to check on available and compatible dryer racks for this Samsung dryer model. https://samsungparts.com/pages/supports Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this washer have a added Steam setting while washing cloths?

Asked 2 years ago by VIDORGUY.

• A:Answer Unfortunately it doesn't

  Answered 2 years ago by ChefbellaireVerified Purchase

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Q: QuestionI bought this Samsung washing machine recently and it shakes very badly when drum is spinning. Are there any mfg instructions on fastening it down to a concrete slab floor in a basement? If so plz provide if not plz explain why not. Thank you

Asked 2 years ago by LowAccident613.

• A:Answer You might try a plastic leak pan underneath the machine. It will at least prevent the machine from traveling very far! Mine has a dryer stacked on top of it with a stacking kit so it doesn't shake a lot.

  Answered 2 years ago by Anonymous

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Q: QuestionWhat is the maximum dryer duct length?

Asked 2 years ago by Will.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi Will, All we want is to get you what you are looking for in this Samsung dryer. Please turn to page 16 of this model's user manual link shared below for the ducting requirements. https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionMy washer started leaking from under the washer recently. What could be wrong?

Asked 2 years ago by Alvareba.

• A:Answer Barbara, Let me provide you with a step-by-step guide to help stop and prevent the leak of the washer. Please see the link, hyperlink, and watch the video for steps to get the washer back on track, and click on the "NO, I NEED MORE HELP" if the previous step is completed and the washer still shows signs of a leak. Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshooting/TSG01000977/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146060756) to help our team gather your information. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionCan I use this washer to wash my dirty sneakers?

Asked 2 years ago by Joselito.

• A:Answer Only if you want to damage the washer.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: Questiondoes it have to be stacked or is it okay for a regular stand alone unit

Asked 3 years ago by sl.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum

• A:Answer Can be stand alone but I highly suggest getting the pedestal at the same time to save your back.

  Answered 2 years ago by Grandmato5Verified Purchase

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Q: QuestionWhen it says stackable what does that mean

Asked 3 years ago by Shell.

• A:Answer They can be added as a two-story house, The Washer at the bottom & the dryer on top using a stackable kit.

  Answered 3 years ago by KIKI

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Q: QuestionIs the door chrome or black?

Asked 3 years ago by Vic.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer The door is black

  Answered 3 years ago by Marlene

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Q: QuestionDoes this machine have a lint or coin trap? If so where is it located?

Asked 3 years ago by Cristybird.

• A:Answer Hi Cristybird, We appreciate your question about lint or a coin trap on this washer. This washer model is equipped with a filter and is located on the lower left-hand side of the washer when facing the front of it. This washer is not equipped with a coin trap. Leo

  Answered 3 years ago by Samsung

  
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