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Questions & Answers

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Page Showing 1-20 of 24 questions
  • QuestionDoes this Samsung washer and dryer have Wi-Fi connectivity?

    • Answer Yes, the Samsung washer and dryer offers Wi-Fi connectivity through the SmartThings app.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the dryer have a sensor to monitor the vent?

    • Answer Yes, the dryer has a vent sensor that continuously monitors the condition of the air duct to ensure safe and efficient operation.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of dryer heating source does this Samsung washer and dryer use?

    • Answer This Samsung washer and dryer uses an electric heating source for the dryer.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow often do I need to clean the washer?

    • Answer The Samsung washer has a Self Clean+ feature that will clean the inside of the washer and remind you every 40 wash cycles when it's time for a cleaning.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the capacity of this Samsung washer and dryer?

    • Answer This Samsung washer and dryer has a large capacity, with the washer holding 4.6 cubic feet and the dryer holding 7.6 cubic feet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan you run the washer and dryer simultaneously?

    Asked by Charlie.

    • Answer I'm confused about Samsung responding to you saying it can't be done, as I just bought this a few weeks ago and it's currently running both simultaneously

      Answered by MarkC

  • QuestionWe have a small space and need the vent to come out the left (when facing the unit) side of dryer to go up to roof vent. Is that a possibility with this unit

    Asked by Chris.

    • Answer Hi Chris, No, the ventilation system of the dryer has a fixed output at the back and cannot come to the left side. For reference, you can view the 360-degree image of the unit by clicking the link below. Product page https://www.samsung.com/us/home-appliances/washers/stacked-washer-and-dryer/bespoke-4-6-cu-ft-ai-laundry-hub-large-capacity-single-unit-washer-with-steam-wash-and-7-6-cu-ft-electric-dryer-in-white-wh46dbh100ewa3/ Have a great day. -Kimberly

      Answered by Samsung

  • QuestionIs this one unit or are they separate units that are stacked? My space will require separate for the move and then stacked once in the space

    Asked by Kaitlyn.

    • Answer Hello Kaitlyn, This washer and dryer are stacked together and form a single unit when installed. We recommend getting a separate washer and dryer unit if this laundry hub will not fit your available space. Have a lovely day. -Kimberly

      Answered by Samsung

  • QuestionIs Washer on top or Dryer?

    Asked by Sk.

    • Answer Hi there, The dryer is the one on top, and the washer is the one at the bottom. ^Rodel

      Answered by Samsung

  • QuestionCan the doors open to the right?

    Asked by Cher.

    • Answer Hi Cher, No, the doors only open on the left. ^Rodel

      Answered by Samsung

  • QuestionWill this be able to wash and dry King size quilt?

    Asked by Marichan46.

    • Answer Yes, Marichan46, this washer and dryer can handle a king-size quilt; however, we recommend that the load capacity is 7 lb (3.0 kg) or less. Please refer to your user manual for more details. Turn to page 46, "STEP 4 Determine the load capacity," page 56, "Bedding," and page 61, "Dryer (Bedding). User Manual https://downloadcenter.samsung.com/content/UM/202401/20240103172742572/OID73951_IB_H100D-MD_SimpleUX_EN_CFR_MES_240103.pdf Have a great day. ^Camille

      Answered by Samsung

  • QuestionIs this a 2 cord or 1 cord for the unit?

    Asked by CB.

    • Answer it comes with one cord but you can purchase an updated cord for the dryer when the person delivers the unit. has two cords.

      Answered by Jose

  • QuestionDoes this have an alarm when it finishes with its cycle?

    Asked by Beary.

    • Answer Hi Beary, Yes, the unit does have an audible notification when a load is completed. Have a great day. ^Charles

      Answered by Samsung

  • Questionsamsung bespoke washer and dryer - do they have to be stacked?

    Asked by stacked.

    • Answer Good day, Thank you for reaching out to us. We're glad to assist. Yes, this washer and dryer combo is designed to be stacked. The unit features a single control panel that operates both the washer and dryer. To learn more details about the features of this laundry combo, please visit the link below: Bespoke AI Laundry Hub™ 4.6 cu. ft. Large Capacity Single Unit Washer with Steam Wash and 7.6 cu. ft. Gas Dryer in White https://www.samsung.com/us/home-appliances/washers/stacked-washer-and-dryer/bespoke-4-6-cu-ft-ai-laundry-hub-large-capacity-single-unit-washer-with-steam-wash-and-7-6-cu-ft-electric-dryer-in-white-wh46dbh100ewa3/ Have a fantastic day. -Kimberly

      Answered by Samsung

  • QuestionIs the dryer ventless

    Asked by TamiP.

    • Answer Hello TamiP, Thank you for reaching out to us. We're glad to assist. No, the dryer on this laundry combo is not ventless. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148668732) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • QuestionCan the depth of the water be selected?

    Asked by Joan.

    • Answer Hi Joan, Thank you for reaching out to us. We're glad to assist. No, this laundry combo automatically adjusts the water based on the weight of the load and the cycle you select. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148544385) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • QuestionCan I use powder detergent with the washer and how to add it?also for the dryer can I make gentle dry for cotton clothes without heat?

    Asked by Mm.

    • Answer Greetings! Yes, powdered detergent can be utilized on this Samsung Laundry Hub apart from liquid and ball detergents. The dryer has the Air Fluff Dry Cycle that tumbles the load, in this case cotton clothing, at room temperature/without heat. I have shared the user manual of this Laundry Hub below. Please visit the link and turn to page 50 for steps to take to use powdered detergent. https://downloadcenter.samsung.com/content/UM/202401/20240103172742572/OID73951_IB_H100D-MD_SimpleUX_EN_CFR_MES_240103.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148095933 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionCan you put this unit on top of the 27 inch pedestal with drawer that Samsung makes?

    Asked by TH.

    • Answer Hi there, No, considering its total weight and safety purposes, this washer/dryer combo set model is not designed to be set up on a pedestal. Have a great day. -John

      Answered by Samsung

  • QuestionHi, I have only 3/4" space available on the sides of this unit in a laundry closet (clearance 27 3/4). Can you confirm the extra inch on each side noted in the product guide is required?

    Asked by LosAngeles1.

    • Answer Greetings! Yes, the 1-inch space on each side of this laundry hub in an alcove or closet is the minimum requirement to ensure proper ventilation for stable operation. Leo

      Answered by Samsung

  • QuestionCan I opt to side vent the dryer on this unit on the left or right? Are both options available?

    Asked by Jelly.

    • Answer Hi Jelly, Yes, this Samsung Laundry Hub can vent left or right sides apart from the back. You will need the side vent kit model DV-2A to enable a side vent with the laundry hub. I have shared this model's specification sheet. Please turn to page 2 for the connection dimensions of the model. https://image-us.samsung.com/SamsungUS/home/home-appliances/washers/pdfs/03062024/WH46DBH100EW_LaundryHub_V10.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147312244 to help our team pull up your information. Leo

      Answered by Samsung