Questions & Answers

Q: QuestionWhat operating system does this Samsung TV use?

• A:Answer This Samsung TV uses the Tizen operating system.

Q: QuestionWhat is the function of the Crystal Processor 4K?

• A:Answer The Crystal Processor 4K upgrades content to 4K resolution, enhances it with 3D color mapping, and optimizes audio with Adaptive Sound.

Q: QuestionDoes this TV have HDR?

• A:Answer Yes, this TV features HDR technology for a wider range of color and detail.

Q: QuestionHow many HDMI ports does this TV have?

• A:Answer This TV is equipped with two HDMI ports.

Q: QuestionWhat is the screen size of this TV?

• A:Answer This Samsung TV has a screen size of 42.5 inches.

Q: QuestionHow can I unbox this Samsung TV?

• A:Answer This video will guide you on how to safely remove the TV from its packaging to avoid any damage.

Q: QuestionDoes this TV come with Apple TV or do I need Apple TV box?

Asked 10 months ago by Alps.

• A:Answer Alps, You can use Apple TV app on the DU6900 TV without an external device. ~Samsung Pro

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes this TV have "Full Array Local Dimming"? It is in the specifications on this page, but I cannot find any mention of it on Samsung's website.

Asked 1 year ago by GML.

• A:Answer It's definitely a mistake on Best Buy. This doesn't have Full Array

  Answered 1 year ago by iambear

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Q: QuestionWhat is the temperature range that this TV can safely be stored in? (Not operated, but stored)

Asked 7 months ago by 67champ.

• A:Answer 67champ, The DU6900 TV can be safely stored between -4 °F to 113 °F (-20 °C to 45 °C). ~Samsung Pro

  Answered 7 months ago by Samsung

  
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Q: QuestionMy internet provider has a TV streaming service that requires either an Apple TV or an Amazon fire stick to download their app. Will this TV work without purchasing an optional fire stick? I would like a TV that uses only one remote.

Asked 8 months ago by Mark.

• A:Answer Mark, Yes, the DU6900 can be used without a Fire Stick. For exact compatibility requirements with your internet provider, please contact your internet provider or reach out to Samsung support with additional information. You can reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8 AM - 12 AM EST, 7 days a week. ~ Samsung Pro

  Answered 8 months ago by Samsung

  
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Q: QuestionDoes it have the XFINITY App?

Asked 9 months ago by reich.

• A:Answer reich, Yes, the Xfinity app is available for download on the DU6900 TV. ~Samsung Pro

  Answered 9 months ago by Samsung

  
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Q: QuestionDo I need an additional internet provider for my TV to work properly?

Asked 10 months ago by Lena.

• A:Answer Lena, To access Smart TV features, you will need a working internet connection. You can also use the TV with an external TV provider like a cable box without being connected to the internet. ~Samsung Pro

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes this tv have Samsung TV?

Asked 10 months ago by Oscar.

• A:Answer Oscar, Yes, the DU6900 TV has Samsung TV Plus. ~Samsung Pro

  Answered 10 months ago by Samsung

  
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Q: Questionis this tv cable ready?

Asked 1 year ago by Anonymous.

• A:Answer Hello, Yes, you can easily connect your cable box to the DU6900 TV. ~Samsung Pro

  Answered 1 year ago by Samsung

  
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Q: QuestionCan you search the web on this tv? Does it have a browser?

Asked 1 year ago by Anonymous.

• A:Answer Hello, The DU6900 features an Internet Browser app that is preinstalled in your TV's App Launcher upon setup. To utilize other browsers, you can screen mirror from your phone's browser screen to your TV. You can also connect to a Windows computer via WiDi (Wireless Display) or an iOS device via AirPlay. ~Samsung Pro

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is distance between feet on this tv?

Asked 1 year ago by Fred.

• A:Answer Fred, The stand is 26.6" wide. ~Samsung Pro

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this tv a roku tv ?

Asked 1 year ago by Anonymous.

• A:Answer Hello, Roku can be used with the Samsung DU6900 TV, but it is not a Roku TV. ~Samsung Pro

  Answered 1 year ago by Samsung

  
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Q: Questiondoes it work with chromecast

Asked 4 months ago by Angie.

• A:Answer Yes

  Answered 4 months ago by RogerEVerified Purchase

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Q: QuestionWhere is the power button located on the actual TV?

Asked 5 months ago by DIANNAG.

• A:Answer DG, The power button is located beneath the Samsung logo on the bottom of your TV screen. ~Samsung Pro

  Answered 5 months ago by Samsung

  
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