Questions & Answers

Q: QuestionIs this TV compatible with ChromeCast?

Asked 4 years ago by MBrad.

Q: QuestionDoes it have Closed Caption?

Asked 4 years ago by Anonymous.

• A:Answer Yes it does. See page 86 of the E-manual available on line. The E-manual within the TV may also have the same info but the two manuals are not exactly the same (don't know the page number)..

  Answered 4 years ago by GarthVerified Purchase

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Q: QuestionCan you disable/turn off the Bluetooth function? I do not want to use this feature, nor do I want it running or searching or emitting in the background.

Asked 4 years ago by LalaOH.

• A:Answer Unless you are in pairing mode Bluetooth is silently waiting to be called. Therefore It won’t interfere

  Answered 4 years ago by 737driverVerified Purchase

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Q: QuestionAre there any decent audio options available that can be hidden in the room and don’t require a wired connection? I don’t want to mount a sound bar under a TV that’s intended to look like a picture frame and not a TV.

Asked 4 years ago by Anonymous.

• A:Answer Buy a small bluetooth amp and pair it with the TV. There are dozens of these available on Amazon and range in power from 50 to 400W and some have a sub woofer channel.

  Answered 4 years ago by GarthVerified Purchase

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Q: QuestionDoes this tv have cdmi 2.1 ports

Asked 4 years ago by lobo7.

Q: QuestionDoes the 43" frame TV come with the One Connect cable, or do I need to order that separately?

Asked 4 years ago by Jean9.

• A:Answer It comes with a 15 foot cable. A 30 foot cable is available but very expensive.

  Answered 4 years ago by GarthVerified Purchase

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Q: QuestionDoes the white wire have to show when mounted? I like my wires hidden

Asked 4 years ago by chant.

• A:Answer No the installation really depends on you. If you truly want an invisible installation you can run the wire inside the wall. Samsung’s optical frame cable allows for a discrete installation even for those who can’t make a hole in the wall.

  Answered 4 years ago by 737driverVerified Purchase

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Q: QuestionCan you disable the voice assistant, as they are a home security risk?

Asked 4 years ago by Curious.

• A:Answer The voice assistant can be disabled.

  Answered 4 years ago by GarthVerified Purchase

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Q: QuestionWhat are the dimensions?

Asked 4 years ago by Diana.

• A:Answer Click on Specifications and all the info is listed.

  Answered 4 years ago by HunterVerified Purchase

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Q: QuestionCAN I PURCHASE A 25 FEET OR 30 FEET IN WALL ONE CONNECT CORD FOR THE SAMSUNG FRAME TV?, AND IF SO, WHAT DO I NEED TO DO

Asked 4 years ago by TVMAN.

• A:Answer Hi TVMAN - There is an in-wall rated invisible cable compatible with the 2020 Frame models (VG-SOCR86U/ZA). ^Val

  Answered 4 years ago by Samsung

  
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Q: QuestionHi, May I know what is the voltage specifications? Can it only be used in 120V countries? Or can it also be used in 220V-240V countries? Thanks!

Asked 4 years ago by KL.

• A:Answer Most modern appliances will work on both. You will have to adapt the plug. The only way to be sure is to check the specifications

  Answered 4 years ago by 737driverVerified Purchase

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Q: QuestionHow Long Is the One Connect Cable?

Asked 4 years ago by Timmons.

• A:Answer Hi Timmons, a 5m One invisible cable is included with the Frame TV, and a 15m version is sold separately as an optional accessory. ^Val

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the frame tv come with its own WiFi and cable?

Asked 4 years ago by Dg8.

• A:Answer Yes with Wi-fi and hard wire connection.

  Answered 4 years ago by BrianNVerified Purchase

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Q: QuestionCan the Frame screen look like a mirror instead of a painting? I am planning to hang over a fireplace. How long is the power cord?

Asked 4 years ago by rer2.

• A:Answer Hello rer2, No, the Frame does not come with a mirror feature. The Frame comes with a One Connect box and a One Invisible Connection Cable™ that is 5m long. ^Cristian

  Answered 4 years ago by Samsung

  
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Q: QuestionDo you need WiFi for the frame tv if you want to watch Netflix?

Asked 4 years ago by Lieke.

• A:Answer No, ethernet hard wired line works as well to stream video.

  Answered 4 years ago by MMNelsonVerified Purchase

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Q: QuestionJust got the TV and it is fantastic! But the ad says I get 3 months of artwork free. I see on your site to use the apps to get to the free artwork. But I can see nothing, even on the Art app - only 1 month free IF I do membership. Missing something?

Asked 4 years ago by cbgolfer.

• A:Answer Hi cbgolfer! I'm sorry to see you're having issues with the Art Store. So that we can better assist you, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Gina

  Answered 4 years ago by Samsung

  
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Q: QuestionIs this 43 inch TV VESA wall mount standard? If not, can it be mounted to a full motion wall mount? And if can be mounted, what is the best solution?

Asked 4 years ago by MJSV.

• A:Answer Hi! The 43" Frame features a VESA mounting pattern of 200mm x 200mm for compatibility with a wide range of universal mounting solutions. The Frame is designed to be mounted using the No Gap Wall mount which comes included in the box with the purchase of the 2020 Frame 43" and larger. ^Tim

  Answered 4 years ago by Samsung

  
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Q: QuestionIf Best Buy send some one to install the tv

Asked 4 years ago by Fatima.

• A:Answer Hi Fatima! For more information on Geek Squad Services, please contact your local Best Buy or visit: https://www.bestbuy.com/site/electronics/services/pcmcat1528819595254.c?id=pcmcat1528819595254 ^Tim

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat are the dimensions of the one connect box?

Asked 4 years ago by Robb.

• A:Answer Hi Robb! Here are the dimensions of the One Connect Box included with the 43" 2020 Frame: (INCHES W x H x D): 13.7 x 5.4 x 2.6 ^Tim

  Answered 4 years ago by Samsung

  
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