Questions & Answers

Q: QuestionDoes the tv have an internal digital antenna? I don’t plan to have cable but still want to watch basic network shows without running an external antenna.

Asked 5 years ago by Anonymous.

• A:Answer Hi there - you will need an antenna to broadcast local channels. ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionCan you use your on images? Can you adjust width of simulated matting.

Asked 5 years ago by Buzzy.

• A:Answer Hi Buzzy! Yes, you are able to upload your own images through the Smart Things application, or using a USB drive on the TV. The matting can be customized by color and style or turned off, but you are unable to adjust the overall width. ^Tim

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this tv have Apple+

Asked 5 years ago by Jack.

• A:Answer Yes, this TV is compatible with apple+.

  Answered 5 years ago by YupitsmeVerified Purchase

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Q: QuestionIs it possible to mount this TV to an extendable arm to be able to pull it out from the wall and angle it in other directions?

Asked 5 years ago by Anonymous.

• A:Answer Hi! Yes, the 43" Frame has a VESA mounting pattern of 200mm x 200mm. You can view full motion mounting options from Best Buy at the following link: https://www.bestbuy.com/site/tv-mounts/full-motion-tv-mounts/pcmcat332100050018.c?id=pcmcat332100050018&qp=tvmountsize_facet%3DTV%20Size%20Compatibility~40%20-%2054%22 ^Tim

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this TV have a sleep mode or the Q 80 Tv have sleep mode

Asked 5 years ago by Memphis.

• A:Answer Hi Memphis! Yes, both the 2020 Frame and the Q80T feature a sleep mode. Using your TV remote, navigate to Settings > General > System Manager > Time > Sleep Timer, and then select the amount of time you would like the TV to stay on before powering itself off. ^Tim

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the wall mount that comes with it pull out from the wall and turn so I can see the tv from a different angle?

Asked 5 years ago by MMB.

• A:Answer Hi MMB, The no gap wall mount included with The Frame "tilts" down from the top a few inches if needed, but it will not turn. You would need a full motion mount for that. You can find some here: https://www.bestbuy.com/site/tv-mounts/full-motion-tv-mounts/pcmcat332100050018.c?id=pcmcat332100050018 ^Scott

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this a QLED TV?

Asked 5 years ago by Gabe.

• A:Answer Hi Gabe! Yes, The Frame 2020 Series TVs are QLED models. ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the 2020 43" - Frame Series come with the connect box? I'm seeing conflicting information on if the Connect BOX it IS or ISN'T included. I see where the CABLE is included. If not, what version of the Connect Box is compatible with the 2020 version?

Asked 5 years ago by PaigeM.

• A:Answer PaigeM, the One Connect Box and Cable are both included in all size models of The Frame Series. ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes the 43" class The frame series come with a wall mount?

Asked 5 years ago by Denny.

• A:Answer Yes it does

  Answered 5 years ago by Torch666Verified Purchase

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Q: QuestionWhere can I find the longer one connect cable for the 2020 model?

Asked 5 years ago by JaPa.

• A:Answer Hi JaPa - This cable is available at Bestbuy.com in 2 different lengths. Here is the link for it. https://www.bestbuy.com/site/searchpage.jsp?st=one+connect+cable+samsung&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys ^Cris

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes TV have RF input?

Asked 5 years ago by Chuck57.

• A:Answer Hey Chuck - The Frame TV does have a coax input on the One Connect . ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat are the viewing angles for this? Can it, in tv mode, be seen from most angles?

Asked 5 years ago by sanbix.

• A:Answer Hey Sanbix - The 43 Frame uses Dual LED giving it Wide Viewing Angle so you can see it from almost every angle. ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionIs the 2020 43" Samsung Frame TV compatible with a VESA mount? The TV would be installed in the corner by the fireplace. Not ideal I understand for a TV designed to be flush mounted. Thank you.

Asked 5 years ago by MplsMN.

• A:Answer Hey MINN - The 43 Frame TV has a VESA Standard of 200mm x 200mm . BestBuy.com has a variety of articulating mount to fit your needs . https://www.bestbuy.com/site/searchpage.jsp?st=tv+wall+mounts&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys . ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat color frame bezel is included with this TV?

Asked 5 years ago by Matsuri.

• A:Answer The 43 Frame TV has a Charcoal Black bezel out of the box . ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionCan I leave this TV on a open Deck

Asked 5 years ago by Eddie.

• A:Answer Hey Eddie , we would recommend not using The Frame TV as an outdoor solution as it is not IP rated for outdoor use . ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat accessories do I need for this TV?

Asked 5 years ago by Candy.

• A:Answer Hey Candy , The 43 Frame TV comes with the mount and One Connect in the box. There are accessories available such as The Frame Customizable Bezels and Studio TV Stand . As far as connections you may need HDMI cables to connect external sources. https://www.bestbuy.com/site/searchpage.jsp?st=Samsung+43+Frame+Bezel&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionThe directions imply the TV only works with the "one connect box wire"? Not sure if that is correct -- If you use HDMI cables do you lose any available functions or performance? Thx.

Asked 5 years ago by MarkK.

• A:Answer Hey MarkK , The Frame tv does use a One Connect cable from the TV to The One Connect Box witch is where your inputs such as HDMI are located. ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionIs the one cable in wall rated? I don’t want to see the cable.

Asked 5 years ago by Ncik.

• A:Answer Hey Ncik , the in-wall One Connect Solution is available on Bestbuy.com https://www.bestbuy.com/site/samsung-one-invisible-connection-33-fiber-optic-cable-transparent/6382701.p?skuId=6382701 Thanks. ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionWhere does one find the customizable bezels available for purchase for model QN43LS03TAFXZA?

Asked 5 years ago by Sudzman.