Questions & Answers

Q: QuestionThe washer works with Alexa?

Asked 3 years ago by Maryfe.

• A:Answer Great question, Maryfe! While this washer is able to connect with other smart home products, we are only able to guarantee full functionality with other Samsung products. If you have additional questions about the smart features, I recommend reaching out to our dedicated SmartThings team by calling 866-813-2404. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionSound like something came loose inside the drum

Asked 2 years ago by Samsung.

Q: Questioncan the doors be switched to open on the other side?

Asked 3 years ago by Kimmie.

• A:Answer Great to hear your question, Kimmie. You can't change the direction of the washing machine door, just the dryer door. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow much space do you need to leave for hoses etc behind the washer. I am asking because it is 2 inches deeper than the 4.5 cu ft. model. Thanks.

Asked 3 years ago by Steve.

• A:Answer Hi Steve, We are glad to hear that you are interested in our Samsung washer. We are happy to help with the connection dimension of this washer. To address this, please click the link below for the specification guide and see pages 2 and 3. https://image-us.samsung.com/SamsungUS/home/home-appliances/washers-dryers/wf50a8500av-a5/2021_WF50A8500AV_V6.pdf To further assist you with your purchase, please contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144966621) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat size drain pan can I purchase for this washing machine.

Asked 3 years ago by Anonymous.

• A:Answer Hello there. Glad you asked about the washer's size of a drain pan. A drip pan, also known as a drain pan, is required when the washing machine is not installed on the ground floor of your home. We recommend low-profile drip pans for front-load washing machines because they allow access to the pump filter (which requires routine cleaning). Certain models (such as the WA54R7200 series) may require the drip pan's bulge to be less than 5/8 inches. You can find drip pans on Amazon. Please see the list below for the dimensions of our current models. 27 inches (D) x 24 inches (W) 32 inches (D) x 27 inches (W) 33 inches (D) x 27 inches (W) 34 inches (D) x 30 inches (W) Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionHello. When looking at the back of the washer, what side is the hose on and how long is it? Thanks in advance :)

Asked 3 years ago by Vyxsin69.

• A:Answer Hose is on the right side if looking at the rear and at least 6' long. Left side if looking from front to rear. Quality hose and bracket to hold it in the drain.

  Answered 3 years ago by WEAZ1Verified Purchase

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Q: Questionwhat is the motor size in terms of strendth?

Asked 3 years ago by rob.

• A:Answer Hi, rob. Glad you asked about the washer's motor strength. If you mean the RPM of the motor, it would be 1300 rpm for the spin revolution. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you use HE liquid detergent in this washer?

Asked 3 years ago by Detergent.

• A:Answer That is what is recommended

  Answered 3 years ago by FasternetflixVerified Purchase

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Q: QuestionMy washer eject water from the soap compartment and the floor get flooded

Asked 3 years ago by Norwalk.

• A:Answer Hello Norwalk, Thank you for reaching out. We appreciate you informing us that your Samsung washer ejects water from the soap compartment, and your floor gets flooded. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. As per checking, water leaks from the washing machine are almost always related to controllable circumstances that have an easy remedy. Attached are the links to the troubleshooting steps to try when your Samsung washer leaks. https://www.samsung.com/us/support/troubleshooting/TSG01000977/ https://www.youtube.com/watch?v=jgKRn1xR_qs Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144597764 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this a belt drive or direct drive unit?

Asked 3 years ago by DIYDAD.

• A:Answer Hi DIYDAD. Thank you for reaching out regarding your Samsung - 5.0 cu. ft. Extra-Large Capacity Smart Front Load Washer with SuperSpeed Wash if this a belt drive or direct drive unit. Regarding your concern, the motor power will be direct drive. I suggest you check this link for the full specs, dimensions, and features. https://www.samsung.com/us/home-appliances/washers/front-load/5-0-cu--ft--extra-large-capacity-smart-front-load-washer-with-super-speed-wash-in-brushed-black-wf50a8500av-a5/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144443045 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat side is the washer door on? I see it’s not reversible and want to make sure it’s going to work for us.

Asked 3 years ago by Yvette.

• A:Answer It hinges on the left.

  Answered 3 years ago by FasternetflixVerified Purchase

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Q: QuestionHi what voltage of outlet does this washer/dryer require?

Asked 3 years ago by Outlet.

• A:Answer 110 Volts

  Answered 3 years ago by DayoooVerified Purchase

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Q: QuestionWhat is the depth measurement with the door open to 90 degrees?

Asked 3 years ago by Neita.

• A:Answer 56-1/2 inches

  Answered 3 years ago by DayoooVerified Purchase

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Q: QuestionI didn't get a manual with this washer and matching dryer I just bought..can I download one from somewhere.

Asked 3 years ago by Newpair.

• A:Answer i got a manual i am sure you can on Samsung website

  Answered 3 years ago by DayoooVerified Purchase

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Q: QuestionDoes this pair come with a stacking kit or does it need to be purchased separately?

Asked 3 years ago by LakeWorthLady.

• A:Answer Needs to be purchased separately

  Answered 3 years ago by JustinVerified Purchase

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Q: QuestionShould there be steam during all wash cycles, even if you have not selected a ‘steam’ washing cycle? Whether I wash on warm or cold the washer steams the items. Is this how they function or is there an issue with my washer?

Asked 3 years ago by Chris.

• A:Answer don't thing so

  Answered 3 years ago by DayoooVerified Purchase

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Q: QuestionIs this high efficiency?

Asked 3 years ago by Tony.

• A:Answer It sure is, Tony! This washer is a High Efficiency washer that will require the use of HE detergent, and will use less water than a standard washer. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the "brushed black" look the same as the "stainless steel black?"

Asked 3 years ago by Keya.

• A:Answer no

  Answered 3 years ago by DayoooVerified Purchase

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Q: QuestionAre the front loading washer and dryer stackable?

Asked 4 years ago by Mo.

• A:Answer this model is

  Answered 3 years ago by DayoooVerified Purchase

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