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Hi sewerdog70! I’m sorry to see that you are having occasional difficulties with the sound quality of your soundbar. The issue may be with the connection to the TV or an external device. So that we can gather additional information to better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
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