Questions & Answers

Name: Samsung - 5.1.2-Channel Soundbar with Wireless Rear Speakers and Dolby Atmos/DTS:X - Black
Brand: Samsung
SKU: 6400657
Price: 899.99 USD
Rating: 4.2 (654 reviews)

Samsung - 5.1.2-Channel Soundbar with Wireless Rear Speakers and Dolby Atmos/DTS:X - Black

Model:: HW-Q850T/ZA; |
SKU:: 6400657

User rating, 4.2 out of 5 stars with 654 reviews.

Highly rated by customers for:

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Questionwhy my Q850t soundbar change input modes and then turn off -on every 5 or 10 minutes.
Asked 5 years ago by Anonymous.
- Answer Hi! So we can further troubleshoot the issue, please reach out to Samsung Audio Support at: ⦁ Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ⦁ LiveChat or Email: ⦁ https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim
  Answered 5 years ago by Samsung
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QuestionCan u add another Bluetooth subwoofer possibly the same one that comes with it to this system to get more bass
Asked 5 years ago by Rob.
- Answer Hi Rob! You are not able to add an additional subwoofer to the HW-Q850T soundbar and subwoofer. ^Gina
  Answered 5 years ago by Samsung
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QuestionHow do it tell if atmos is working? Sometimes it shows up on the display. Sometimes it doesn't. I have the app and it doesn't seem to show either.
Asked 5 years ago by Frankeinstein.
- Answer Hi Jeff! When the HW-Q850T soundbar is playing Atmos content, the soundbar will display "Dolby Atmos" once on the front screen. ^Gina
  Answered 5 years ago by Samsung
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QuestionWill these work overseas on a 220v connection. The USA uses 110v and I would like to know if they are also compatible with 220v or if we will need a step down (voltage converter) or just an adapter for the plug (like on all laptops, shavers etc)?
Asked 5 years ago by EZ.
- Answer Hi EZ - The HW-Q850T is a Samsung Soundbar model designed to work only in the US. ^Gina
  Answered 5 years ago by Samsung
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QuestionDoes this have a Toslink digital optical connection?
Asked 5 years ago by Kilowatt76.
- Answer Hi Kilowatt76! Yes, the HW-Q850T does indeed have a Toslink Digital Optical port. ^Gina
  Answered 5 years ago by Samsung
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QuestionI connected all cables to the TV using AVR cable in both, tv and sound bar. I can't get any audio. Please help.
Asked 5 years ago by LIisland1980.
- Answer Did you sync your devices?
  Answered 5 years ago by Anonymous
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QuestionI have a similar 5.1.1 system from Samsung i purchased in 2017 with the rear speakers and subwoofer. The sound bar and sub woofer i can see are much better, but how are the rear speakers? are they any better than the 2017 model. They look the same.
Asked 5 years ago by CC.
- Answer Hi CC! The HW-Q850T utilizes the SWA-9000S rear speaker kit solution from Samsung which was first released in 2017. ^Tim
  Answered 5 years ago by Samsung
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QuestionHas the alexa problems been resolved
Asked 5 years ago by Dusty.
- Answer Dusty, The Alexa is built in to the HW-Q850T, it is suggested to check the Alexa microphone has not been muted for the voice assistant to work. If you have any issues, please reach out to Samsung Audio Support at: • Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri • LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Celina
  Answered 5 years ago by Samsung
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QuestionWill this soundbar match up and work with the Samsung q800t tv
Asked 5 years ago by Jess.
- Answer Hello Jess, Yes, the HW-Q850T would be a perfect match for the Q800T TV. ^Cristian
  Answered 5 years ago by Samsung
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QuestionWill this system comes with wall mounts for the Rear Speakers?
Asked 5 years ago by OTRealty.
- Answer Hello OTRealty, Yes, the wall mounting brackets will be included in the box of the HW-Q850T. ^Cristian
  Answered 5 years ago by Samsung
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QuestionThe microphone light on this sound bar is suddenly on and will not turn off even if I try to hit the mike on off button, and periodically the sound bar voice will periodically kick in loudly and say mic on mic off
Asked 5 years ago by Javin.
- Answer Hi Javin! So that we can further troubleshoot this issue, please reach out to Samsung Audio Support at: • Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri • LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim
  Answered 5 years ago by Samsung
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QuestionCan this soundbar mount under the Samsung TV like other Samsung soundbars
Asked 5 years ago by Bucknasty1970.
- Answer Hi Bucknasty1970! Yes, the HW-Q850T soundbar includes mounting brackets in the box. ^Tim
  Answered 5 years ago by Samsung
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QuestionI plan on getting this, the PS5, and the 65inch Q90T. Should the PS5 connect to the sound bar or the TV? I want to take advantage of the 4K at 120fps & 120Hz through the HDMI 2.1.
Asked 5 years ago by BestBuyFanBoy.
- Answer I am really interested in this as well. I will have the same setup as you. I really hope it works the way that Samsung answered. I have always used Samsung TVs but if this fails I will have to exchanged for LG OLED.
  Answered 5 years ago by jaymc2007
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QuestionI plugged devices into a 4K/HDR capable switcher from Roofull (PS4 Pro, Xbox One X, Switch), then out from switcher to soundbar HDMI, then out from bar to tv. I get sound but no picture. Any solution to this??? Devices in tv then ARC limits sound options.
Asked 5 years ago by Javin.
- Answer Hi Javin! So that we can further troubleshoot and identify any issues, please reach out to Samsung Audio Support at: • Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri • LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim
  Answered 5 years ago by Samsung
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QuestionWe currently use streaming services via Firestick. Can the firestick control the sound bar?
Asked 5 years ago by Anonymous.
- Answer Hi there! You will need to utilize the Samsung Soundbar remote to control the HW-Q850T Soundbar. ^Gina
  Answered 5 years ago by Samsung
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QuestionFor the Q850T soundbar, what is the optimum for placing the wireless rear speaker receiver so that it gets the best possible signal from the soundbar? In other words, does the receiver module require an absolutely clear line of sight to the soundbar?
Asked 5 years ago by Alepo.
- Answer It does not need a clear line of site, I put mine behind a wall in my unfinished space of my basement and it works just fine
  Answered 5 years ago by BoneHED
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QuestionDo I need an HDMI 2.1 cable to run true EARC connection between the Q80T TV and this soundbar? Or will a 2.0 cable work fine.
Asked 5 years ago by Pete.
- Answer Hi Pete! Current generation HDMI 2.0 cables will allow you to utilize the full benefits of eARC. Check out the following link for a list of HDMI cables from Best Buy: https://www.bestbuy.com/site/a-v-cables-connectors/hdmi-cables-adapters/abcat0107020.c?id=abcat0107020 ^Tim
  Answered 5 years ago by Samsung
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Questionis this surround sound?
Asked 5 years ago by meganlee0319.
- Answer Hello meganlee0319, Yes, the HW-Q850T does have Dolby ATMOS which reproduces multichannel audio to deliver a cinematic audio experience. ^Cristian
  Answered 5 years ago by Samsung
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QuestionWhat’s the difference between the Q85 and Q95 speakers?
Asked 5 years ago by Jack.
- Answer Hello Jack, great question! When stepping up from the HW-Q850T to the HW-Q950T soundbars, you will gain features such as 9.1.4ch, Up / Side/ Corner speaker and a Kvadrat Finish. ^Cristian
  Answered 5 years ago by Samsung
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QuestionWill the Sound Bar perform better plugged in with the HDMI cord versus bluetooth?
Asked 5 years ago by Anonymous.
- Answer Hello, Yes, plugging in your soundbar via HDMI does give you a more stable connection. For the best experience please check out HDMI at Best Buy. https://www.bestbuy.com/site/searchpage.jsp?st=HDMI&_dyncharset=UTF8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys ^Cristian
  Answered 5 years ago by Samsung
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Questions & Answers

Samsung - 5.1.2-Channel Soundbar with Wireless Rear Speakers and Dolby Atmos/DTS:X - Black

Q: Questionwhy my Q850t soundbar change input modes and then turn off -on every 5 or 10 minutes.

Q: QuestionCan u add another Bluetooth subwoofer possibly the same one that comes with it to this system to get more bass

Q: QuestionHow do it tell if atmos is working? Sometimes it shows up on the display. Sometimes it doesn't. I have the app and it doesn't seem to show either.

Q: QuestionWill these work overseas on a 220v connection. The USA uses 110v and I would like to know if they are also compatible with 220v or if we will need a step down (voltage converter) or just an adapter for the plug (like on all laptops, shavers etc)?

Q: QuestionDoes this have a Toslink digital optical connection?

Q: QuestionI connected all cables to the TV using AVR cable in both, tv and sound bar. I can't get any audio. Please help.

Q: QuestionI have a similar 5.1.1 system from Samsung i purchased in 2017 with the rear speakers and subwoofer. The sound bar and sub woofer i can see are much better, but how are the rear speakers? are they any better than the 2017 model. They look the same.

Q: QuestionHas the alexa problems been resolved

Q: QuestionWill this soundbar match up and work with the Samsung q800t tv

Q: QuestionWill this system comes with wall mounts for the Rear Speakers?

Q: QuestionThe microphone light on this sound bar is suddenly on and will not turn off even if I try to hit the mike on off button, and periodically the sound bar voice will periodically kick in loudly and say mic on mic off

Q: QuestionCan this soundbar mount under the Samsung TV like other Samsung soundbars

Q: QuestionI plan on getting this, the PS5, and the 65inch Q90T. Should the PS5 connect to the sound bar or the TV? I want to take advantage of the 4K at 120fps & 120Hz through the HDMI 2.1.

Q: QuestionI plugged devices into a 4K/HDR capable switcher from Roofull (PS4 Pro, Xbox One X, Switch), then out from switcher to soundbar HDMI, then out from bar to tv. I get sound but no picture. Any solution to this??? Devices in tv then ARC limits sound options.

Q: QuestionWe currently use streaming services via Firestick. Can the firestick control the sound bar?

Q: QuestionFor the Q850T soundbar, what is the optimum for placing the wireless rear speaker receiver so that it gets the best possible signal from the soundbar? In other words, does the receiver module require an absolutely clear line of sight to the soundbar?

Q: QuestionDo I need an HDMI 2.1 cable to run true EARC connection between the Q80T TV and this soundbar? Or will a 2.0 cable work fine.

Q: Questionis this surround sound?

Q: QuestionWhat’s the difference between the Q85 and Q95 speakers?

Q: QuestionWill the Sound Bar perform better plugged in with the HDMI cord versus bluetooth?

Questionwhy my Q850t soundbar change input modes and then turn off -on every 5 or 10 minutes.

QuestionCan u add another Bluetooth subwoofer possibly the same one that comes with it to this system to get more bass

QuestionHow do it tell if atmos is working? Sometimes it shows up on the display. Sometimes it doesn't. I have the app and it doesn't seem to show either.

QuestionWill these work overseas on a 220v connection. The USA uses 110v and I would like to know if they are also compatible with 220v or if we will need a step down (voltage converter) or just an adapter for the plug (like on all laptops, shavers etc)?

QuestionDoes this have a Toslink digital optical connection?

QuestionI connected all cables to the TV using AVR cable in both, tv and sound bar. I can't get any audio. Please help.

QuestionI have a similar 5.1.1 system from Samsung i purchased in 2017 with the rear speakers and subwoofer. The sound bar and sub woofer i can see are much better, but how are the rear speakers? are they any better than the 2017 model. They look the same.

QuestionHas the alexa problems been resolved

QuestionWill this soundbar match up and work with the Samsung q800t tv

QuestionWill this system comes with wall mounts for the Rear Speakers?

QuestionThe microphone light on this sound bar is suddenly on and will not turn off even if I try to hit the mike on off button, and periodically the sound bar voice will periodically kick in loudly and say mic on mic off

QuestionCan this soundbar mount under the Samsung TV like other Samsung soundbars

QuestionI plan on getting this, the PS5, and the 65inch Q90T. Should the PS5 connect to the sound bar or the TV? I want to take advantage of the 4K at 120fps & 120Hz through the HDMI 2.1.

QuestionI plugged devices into a 4K/HDR capable switcher from Roofull (PS4 Pro, Xbox One X, Switch), then out from switcher to soundbar HDMI, then out from bar to tv. I get sound but no picture. Any solution to this??? Devices in tv then ARC limits sound options.

QuestionWe currently use streaming services via Firestick. Can the firestick control the sound bar?

QuestionFor the Q850T soundbar, what is the optimum for placing the wireless rear speaker receiver so that it gets the best possible signal from the soundbar? In other words, does the receiver module require an absolutely clear line of sight to the soundbar?

QuestionDo I need an HDMI 2.1 cable to run true EARC connection between the Q80T TV and this soundbar? Or will a 2.0 cable work fine.

Questionis this surround sound?

QuestionWhat’s the difference between the Q85 and Q95 speakers?

QuestionWill the Sound Bar perform better plugged in with the HDMI cord versus bluetooth?