“Own this soundbar and the Samsung UHD player (UBD-K8500) and all the necessary cables and Dolby Atmos DVDs. All connection done right but I never had the Dolby Atmos sound out of the bar. No help from Bestbuy nor Samsung. Can anyone here help me please?”
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Same thing here in europe, even no way to upgrade firmware, or info regarding doing this like format of usb stick or via samsung telefoon upgrade (stops at 4%) samsung = samsucks.
Sorry, there was a problem. Please try again later.If you can't return it, submit a service ticket with Samsung ASAP while still under warranty.
Sorry, there was a problem. Please try again later.Try setting all settings in the TV and BD player to Defaults. When the movie starts select "Setup" and make sure "Dolby Atmos" is selected as the audio output, return to the movies setup screen and click on "Play Movie". You should see "Dolby Atmos" scroll across the soundbar display. Good luck, I know it's frustrating to get get all this techie stuff to work together.
Sorry, there was a problem. Please try again later.Make sure the device you are using is enable the receiver/soundbar to automatically decode the audio. Example Xbox One S All Settings BluRay SettIngs Enable Receiver to Devode Audio
Sorry, there was a problem. Please try again later.I assume you have a non-Samsung TV. For our installation with a Vizio 70" Ultra 4K TV, we finally ended up with this hook-up: First make sure all HDMI cables are rated for high-speed (these are the new ones) and that the arrows on the ends of the cables are going in the correct direction. 1. First cable goes from HDMI out on the Samsung Player to the HDMI in on the ATMOS sound bar with the arrow pointing to the sound bar. 2. Second cable goes from ARC in (also out) on the sound bar to HDMI 1 on your TV, with arrow pointing to the TV. 3. Go into the settings menus on both the player and on the TV and turn off all smart TV connection functions. You have to turn all of them off on both units. 4. Turn on player, turn on sound bar and select HDMI 1 as your source, turn on the TV and select HDMI 1 as your source. Both picture and sound should operate, and your sound bar should say that ATMOS is engaged.
Sorry, there was a problem. Please try again later.If u have a aux port try that
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