Questions & Answers

Q: QuestionIs there a specific place to put fabric softener?

Asked 2 years ago by Sue.

• A:Answer Yes! There’s a pull out drawer for liquid soap on one side, and fabric softener on the other!

  Answered 1 year ago by HeatherE

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Q: QuestionCan you use this without connecting via WiFi and doing software updates? Not interested in those features. Thanks.

Asked 2 years ago by Susan.

• A:Answer Yes. I don’t have it connected and it works just fine

  Answered 2 years ago by inks

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Q: QuestionCan you pause to add garments after washer starts

Asked 2 years ago by Diane.

This question was asked about the related product: Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - Champagne

• A:Answer Yes! Just press and hold the start button, which is also pause button. You will hear the washer unlock and add away!

  Answered 1 year ago by HeatherE

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Q: QuestionDoes this have a soak setting?

Asked 2 years ago by Sondra.

• A:Answer Yes

  Answered 2 years ago by NikkiJ76

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Q: QuestionCan you wash a king size comforter on this model?

Asked 2 years ago by jc.

• A:Answer Yes but it won't clean it well The agitator is garbage. All these bells & whistles & it doesn't work well. Don't buy this one

  Answered 1 year ago by 4WhatIpaidIexpectedBetter

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Q: QuestionWhat is the height with the lid open?

Asked 2 years ago by Lee.

This question was asked about the related product: Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - Champagne

• A:Answer Approx. 5 feet

  Answered 2 years ago by Mojo22Verified Purchase

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Q: QuestionWe just bought this new washer . Is the cycle turn switch suppose to have 2 lights on when you turn it to normal, whites or etc??

Asked 2 years ago by Eva.

• A:Answer If you are talking about the blinking light for the type of wash and also the power light (or the one tight under it, I can't remember which stays blinking) then yes. If you are talking normal and whites, then no. You can only select 1 option with the dial and only one option with the dial should stay blinking.

  Answered 2 years ago by Tmmm

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Q: QuestionCan this machine be used without ever connecting it to the internet and it be fully functional?

Asked 2 years ago by Quest.

• A:Answer Pretty sure you can! Bc I am definitely not tech savvy AT ALL, and haven’t connected to anything! Just use it like a regular washer.

  Answered 1 year ago by HeatherEVerified Purchase

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Q: QuestionHow does the washer determine how much water to add for specific loads or cycles? Is it easy to add water if the amount provided seems to be too low? How?

Asked 2 years ago by Anon.

• A:Answer Deep Wash will use more water, or you can press deep fill for many other wash settings to add water. You can also increase the soiled settings which adds slightly more water. You can also choose multiple rinse cycles if you want. The agitator keeps the clothes moving up and down during and really gets them clean.

  Answered 2 years ago by AchandlerscVerified Purchase

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Q: QuestionCan the agitator be removed so pillows can be washed in it? (I’ve already ordered mine but forgot to ask)

Asked 2 years ago by DN.

• A:Answer It's huge. You could wash pillows but I wouldn't recommend it. You'd have to use the deep fill option & there not much movement with the agitator. I'm shocked my load is fully wet because you'd think the top would be dry. Things stay where you put them. It doesn't clean well.

  Answered 1 year ago by 4WhatIpaidIexpectedBetter

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Q: QuestionWe have only had our Samsung for 7months, did the software update, technician been out, the parts are unavailable. It's been 1month without a washer and Sansung has given us the run around. Why can't they fix our machine? I am so upset with Samsung!!!

Asked 2 years ago by Lita.

• A:Answer Man, mine wasn't even 2 months when I realized it doesn't clean well. Samsung said it does what it's supposed to.

  Answered 1 year ago by 4WhatIpaidIexpectedBetter

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