Questions & Answers

Q: QuestionDo you have to connect with wi-fi to use the machine?

Asked 2 years ago by jen.

• A:Answer No. Ive had mine for 6 mos and works fine - and did not even realize it can be connected to WiFi. Just a heads up that this model currently has a recall for overheating.

  Answered 2 years ago by Cindy

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Q: Questiondoes it have a soak cycle ? can i soak over night ?

Asked 2 years ago by Leroy.

This question was asked about the related product: Samsung - 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - Champagne

• A:Answer There is a presoak button to select with cycles. Also, its a Smart washing machine so you can make your own cycles and download to machine. You could also just start the cycle and then pause it where you like.

  Answered 2 years ago by EbGn

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Q: QuestionI have mislaid my instructions, I need to set my machine to self clean do I need to add detergent?

Asked 2 years ago by Marydoll.

• A:Answer Go online to Samsung for information. The washing machine is a "Smart Thing" scan the QR code on the front of your machine.

  Answered 2 years ago by EbGn

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Q: QuestionPlease explain how one can hand wash with this machine? What setting is used? How much manual labor is involved?

Asked 2 years ago by GusGerty.

• A:Answer Hi there, Good thing you asked for the setting for hand wash fabrics on this washer. This washer has a delicate cycle for sheer fabrics, bras, lingerie (silk), and other handwash-only fabrics. There is no manual labor involved. Just use liquid detergents for the best performance. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this unit come with a filter that needs to be cleaned regularly (like on front-loading units)?

Asked 2 years ago by rwburnham.

• A:Answer Hi RBurnham, No, unlike the front-load washing machines of Samsung, top-load washing machines do not have a pump filter that needs to be cleaned regularly. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionCan this washer be used without installing the steam function?

Asked 2 years ago by Anonymous.

• A:Answer This washer doesn't have a steam function. The matching dryer has the steam sanitize function but, you can use the dryer without installing the steam kit

  Answered 2 years ago by AprilM

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Q: Questionwhat is the total height with the lid up?

Asked 2 years ago by MP.

• A:Answer Greetings! Thanks for your question about the height dimension when the lid is open of this Samsung washing machine model. The height with the lid open is 58.3 inches. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionHi. I am interested in this washer but it says not available in my area. What does this mean? Can I purchase this item? Thanks

Asked 1 year ago by Ravioli.

This question was asked about the related product: Samsung - 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - Champagne

• A:Answer Dear Valued Best Buy Client, To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your inquiry about the washer not being available in your area. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHas the issue that prompted the recall for overheating been resolved?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - Champagne

• A:Answer Hi there, We appreciate you asking about this matter. We would love to speak to you directly to discuss this further. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146917260, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do I use Spin only

Asked 1 year ago by Treesaw.

This question was asked about the related product: Samsung - 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - Champagne

• A:Answer Greetings, To utilize the spin cycle, follow the instructions on page 39 of the model's user manual linked below. https://downloadcenter.samsung.com/content/UM/202401/20240118130819518/DC68-04037N-04_IB_WA7300A-AD_EN_240110.pdf Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow far is the lid back hinge from the back of the washer? I have overhead cabinets and would like to make sure of clearance.

Asked 1 year ago by DL.

• A:Answer Hi there, The washer must have a minimum distance of 5.9 inches from the back wall. For precise details on clearance requirements for installing the washer, please see page 21 of the manual link provided below. User manual. https://downloadcenter.samsung.com/content/UM/202401/20240118130819518/DC68-04037N-04_IB_WA7300A-AD_EN_240110.pdf -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do I add extra water on my washer. I put it on the deep wash and its still not enough to cover my child's larger stuffed animal. I do not have a manual adj water level on this model either.

Asked 2 years ago by LaurieC.

• A:Answer I have not washed a stuffed toy, if need maybe add water before turning on the machine so that it can cover the toy. Once the wash cycle turns on it will spin the toy to be washed. I hope this helps.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow do I start the washer?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - Champagne

• A:Answer Push and hold start for 3 seconds

  Answered 1 year ago by JohnnaRVerified Purchase

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Q: QuestionI can't find a picture of the back of the machine. Is it preferable to get the 90 degree hoses or the regular ones?

Asked 2 years ago by Neighbor.

Q: QuestionIs the center agitator supposed to move while it’s washing? Mine doesn’t seem to move at all, and the clothes seem to always stay in the same position

Asked 2 years ago by Carlos.

This question was asked about the related product: Samsung - 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - Champagne

Q: QuestionWhat type of detergent is best for this type of washing machine

Asked 2 years ago by Faye.

This question was asked about the related product: Samsung - 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - Champagne

• A:Answer he

  Answered 2 years ago by Gardenginger

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Q: QuestionI just opened my brand new dryer and it has a brown white crystalized residue on it. Has anyone experienced this? I think I'm going to return it but I can't get a hold of customer service until Monday.

Asked 2 years ago by Jas.

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionCan I use the hoses I have from my previous washer?

Asked 2 years ago by Gump.

• A:Answer Yes i used my hoses from my old washer.

  Answered 2 years ago by JBolin

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Q: QuestionI can’t do remote start/stop without the washer/dryer already being on. Is there a way to turn them on through the app? Or do I need to leave them on to use the WiFi features?

Asked 2 years ago by Eric.