A:Answer Greetings,
We appreciate you sharing your experience with your Samsung washer. We are here to help you.
Please see the link below for the steps if your Samsung washing machine is shaking. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
You can also purchase a suspension rod from our authorized distributor of Samsung parts and accessories at the link below.
https://samsungparts.com/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147413136, which will help our team pull up your information.
^Rainly
