“I have the top loading washer and wonder why the machine doesn’t empty all water completely underneath? All the water in the stainless steel drum is gone however when wiping down the drum I hear water, why is that?”
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Greetings! Even though the top-loading washer appears to have emptied all the water from the stainless steel drum, it’s common to hear or feel residual water when wiping down the drum. Small amounts of water can remain trapped in areas such as the drum’s seams, grooves, or the space between the inner drum and the outer tub. The washer’s drainage system is designed to remove the bulk of the water but cannot eliminate every drop, especially in hard-to-reach spots. This residual water is normal and typically harmless, as it will eventually evaporate or drain during the next wash cycle. However, if a pool of water is found in the drum, it indicates that the washer did not drain properly. While small droplets or moisture on the drum surface are normal, standing water is not expected and usually points to a concern with the drainage system. In such cases, we recommend visiting the Samsung link below, which includes helpful resources and an embedded video we suggest watching in full: Samsung washing machine does not drain: https://www.samsung.com/us/support/troubleshooting/TSG01001013/ Should you need more assistance with your washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1152011373 to help our team pull up your information. Leo
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