Questions & Answers

Q: QuestionDoes this washer have a soft close lid?

• A:Answer Yes, this washer has a soft-close lid.

Q: QuestionCan I start or stop the washer remotely?

• A:Answer Yes, you can remotely start or stop the washing machine with Wi-Fi connectivity using the SmartThings App.

Q: QuestionDoes this washing machine have a self cleaning option?

• A:Answer Yes, this washing machine has a self clean option that will notify you every 20 wash cycles.

Q: QuestionDoes this washing machine have a delay start option?

• A:Answer Yes, this washing machine has a delay start option.

Q: QuestionIs there a warranty on the motor of this washer?

• A:Answer Yes, there is a 20-year warranty on the digital inverter motor of this washing machine.

Q: QuestionDoes this washer have a built in water faucet?

• A:Answer Yes, this washer has a built-in water faucet to pretreat stained clothes.

Q: QuestionDoes this washer have a self cleaning option?

• A:Answer Yes, this washer has a self clean option to keep the tub fresh.

Q: QuestionCan I add more water to the wash cycle?

• A:Answer Yes, you can maximize the water level by selecting the Deep Fill option.

Q: QuestionCan I start or stop the washer from my smartphone?

• A:Answer Yes, you can remotely start or stop the washing machine from your smartphone with the SmartThings App.

Q: QuestionAre there any special features to aid the visually impaired?

• A:Answer Yes, the washer features audio assistance and braille next to key control panel buttons.

Q: QuestionDoes this washer have a warranty on the motor?

• A:Answer Yes, this washing machine has a 20-Year Warranty on the Digital Inverter Motor.

Q: QuestionDoes this washing machine have a feature to reduce noise?

• A:Answer Yes, this washing machine has Vibration Reduction Technology+ to reduce noise and vibration.

Q: QuestionIs this washing machine energy star certified?

• A:Answer Yes, this washing machine is ENERGY STAR® Certified.

Q: QuestionCan this washer wash king size comforters?

Asked 1 year ago by shopping.

• A:Answer Yes

  Answered 1 year ago by SergioA

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Q: QuestionWhat is the maximum load capacity for this washer? 7lbs of clothes? 8 lbs of clothes?

Asked 11 months ago by CalebL.

• A:Answer Hi BobMarley, The maximum load capacity for this washer is 7.5 lb (3.5 kg). ^Rodel

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes it have wheels to move around?

Asked 11 months ago by Franco.

• A:Answer No, it is stationery. If you are a short person this washer is tall and hard to reach to bottom yo get clothes out. Im 5'7 and its is a stretch for me. But i live it.

  Answered 11 months ago by 1Bingonana

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Q: QuestionHi. Is this machine auto sensing or I always have to program my self?

Asked 1 year ago by Smac.

• A:Answer Auto sense for water level. Multiple settings for load types though.

  Answered 10 months ago by TimM

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Q: QuestionWhat is the difference between a washer with an agitator and a washer with an impeller? What is an impeller?

Asked 1 year ago by Anonymous.

• A:Answer Greetings! We are glad to help distinguish an agitator and an impeller for you. The difference between a washer with an agitator and a washer with an impeller lies in how the washing action is generated and how clothes are moved inside the drum. 1. Washer with an Agitator: Agitator: This is a central post inside the drum that moves back and forth, usually with fins or vanes. It creates a swirling action that moves the clothes around in the water, rubbing and scrubbing them against each other. Washing Action: The agitator’s movement works by aggressively rubbing the clothes to remove dirt and stains. Benefits: Generally, agitators are effective at cleaning heavily soiled clothing because they create a lot of motion and friction. Drawbacks: The motion of the agitator can be rougher on fabrics, potentially causing more wear and tear, and it may take up more space inside the drum, limiting the capacity for larger loads. 2. Washer with an Impeller: Impeller: An impeller is a low-profile, disc-like component placed at the bottom of the washer drum. It has fins or blades that spin at a high speed to create water currents that gently move the clothes around. Washing Action: Rather than using back-and-forth motion like an agitator, an impeller uses water jets and currents to move clothes through the water. It is a gentler process, and the clothes glide across the bottom of the drum. Benefits: Impeller washers are usually quieter, use less water, and are gentler on clothes. They also typically allow for larger load capacity because there’s no central post taking up space. Drawbacks: They might not be as effective at removing heavy dirt or stains in certain circumstances compared to agitator washers. Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148106371 to help our team pull up your information. Leo

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  Answered 1 year ago by Samsung

  
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Q: QuestionI have the top loading washer and wonder why the machine doesn’t empty all water completely underneath? All the water in the stainless steel drum is gone however when wiping down the drum I hear water, why is that?

Asked 2 months ago by Wondering.

• A:Answer We’ve had a top load for over 15 years now. From my understanding there is a water sounding component to the machine. I think it’s called the balance ring or maybe even a small amount in the drain pump. But if I still saw water in the tub or the machine starts to be smelly like the water is not where it’s supposed to be, I would call a technician.

  Answered 1 month ago by TheCrewFamily

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