Questions & Answers

Q: QuestionDoes this washer have a self-cleaning feature?

• A:Answer Yes, the washer will notify you every 20 wash cycles when it's time for cleaning.

Q: QuestionCan I control this washer with my smartphone?

• A:Answer Yes, you can remotely control the washer using the SmartThings app.

Q: QuestionWhat is the capacity of this Samsung washer?

• A:Answer This Samsung washer has an extra-large capacity of 5.5 cubic feet.

Q: QuestionDoes this Samsung washer come with a built-in water faucet?

• A:Answer Yes, it has a built-in water faucet called Active WaterJet for pretreating stains.

Q: QuestionHow long does the Super Speed Wash cycle take?

• A:Answer The Super Speed Wash cycle can wash a full load of laundry in just 28 minutes.

Q: QuestionWhat if I need to change the detergent in the auto dispense? or use a different detergent for certain washes?

Asked 1 year ago by AutoDispense.

• A:Answer Hi there, We understand the need to use the right detergent for specific fabrics. You can turn off the auto dispense feature by following the step on page 49 under the "Dosage level setting" of the manual and page 33 under the "Detergent drawer guidelines" of the manual on the last note section. If you need to put detergent (liquid, powder, or pellet) manually, put it directly into the tub. • If you use powder detergent, put detergent into the tub before putting your laundry. Manual https://downloadcenter.samsung.com/content/UM/202405/20240520095055707/OID64668_IB_WA7550C_EN_240517.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147161925) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes it matter if the space is not tall enough for the machines door to stand open?

Asked 10 months ago by MichaelP.

• A:Answer Hi Kelly, There should be at least 21 inches of space from the top of the washer to any obstruction on top of it. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes this model come with a drainage hose

Asked 2 weeks ago by Kz125.

• A:Answer Hello Kz125, We value your interest in this Samsung washer. Yes, this washer includes a drain hose. You can find a complete list of included parts in the user manual below (page 16): https://downloadcenter.samsung.com/content/UM/202603/20260331082809248/OID64668_IB_WA7550C_EN_CFR_MES_260318.pdf Please keep this reference number for your records: 1152336976. We appreciate hearing from you, and Samsung truly values your business. Pope Samsung Care

  Answered 1 week ago by Samsung

  
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Q: QuestionIs there an option for an agitator for this unit?

Asked 5 months ago by Agitator.

• A:Answer Yes

  Answered 5 months ago by DemonicMonstrVerified Purchase

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Q: QuestionWhat temperature is the waterjet?

Asked 10 months ago by BarbyV.

• A:Answer Hi Barby V, We are glad to answer your question about this Samsung washing machine. The Active Waterjet uses cold water and does not utilize the hot water source. Leo

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes this come with an agitator to help with bad stains?? If not is there an option to put one in.... I know most come with detachable ones!!

Asked 11 months ago by Anonymous.

• A:Answer There is no middle agitator which concerned me at first but it’s really great because it doesn’t limit putting larger items like blankets, comforters , dog bedding etc. Not aware that one can be added. Very large drum that allows large surface area exposed to clean . Didn’t realize how bad my old washer was until I got this!

  Answered 7 months ago by TracyDVerified Purchase

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Q: QuestionIs permanent press a cycle available in download.

Asked 1 year ago by LGWasherfailure.

• A:Answer Hi San, Yes, the permanent press cycle is an available downloadable cycle. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there a small load feature on this dishwasher?

Asked 1 year ago by Anonymous.

• A:Answer Actually use the quick wash cycle..the machine will spin the clothes to get the actual weight..ive used the quick wash for two pairs of pants and two shirts..uniforms for work..srarted out by displaying 45 minutes..then dropped to 38 minutes!!! Because of the weight of the load !!

  Answered 1 year ago by PhilKVerified Purchase

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Q: QuestionI just bought this machine, it’s my first auto dispense machine and I’m not sure if I’m using it right, I filled it up with soap the first time but when I was ready for a second load it still had a lot of soap left from the previous load, is this right?

Asked 1 year ago by Workingmom.

• A:Answer It took me a while to adjust the detergent. Since switching to liquid again from pods, I realized I probably have been using too much. This machine is very efficient

  Answered 7 months ago by TracyDVerified Purchase

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Q: Questionis big enough to handle blankets or comforters

Asked 1 year ago by curious.

• A:Answer Definitely! I'm 5'6" and can barely reach the bottom of the barrel on my tiptoes. It's huge - but don't overload it!

  Answered 10 months ago by SharonCVerified Purchase

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Q: QuestionHow long is the "standard" cycle with a full load?

Asked 1 year ago by Tcm777.

• A:Answer Deprnds on the weight of the load..machine will spin the clothes first for a little bit then set thecwadh time..58 minutes to 1 hr and 7 minutes

  Answered 1 year ago by PhilKVerified Purchase

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Q: QuestionI ran the new machine. It is on a flat surface but at certain times it appeared to shake back and forth, not leaving the ground but slightly moving. I had a very small load in it. Does it need to be serviced?

Asked 1 year ago by dpbear.

• A:Answer Hello there, We understand how you feel about dealing with a shaking washer. We are here to help.  Check the link below for steps to take with your washer that shakes when in use. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP". Samsung washing machine is shaking. https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147555561) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: Questionwhat are the differences between the wa55a 7300ae washer and gas dryer set, and the 7500ae set. Features etc.

Asked 1 year ago by grod.

• A:Answer The new 7500 series washer has the Automatic Detergent Dispenser. Fill up the Fabric Softener and Detergent compartments, and washer will release the correct amount of each per load of clothes. No overfill anymore. Nice addition…..

  Answered 1 year ago by DDx2Verified Purchase

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