Questions & Answers

Q: QuestionWhat is the height opening for gas connection in the rear? My gas spicket is at 20" from the ground and wondering if that's too high, since most other than Amana's are at about 6-8".

Asked 5 years ago by Deli.

• A:Answer We bought a 3 foot long flex extension and it works great, I can pull the stove out completely to clean if needed.

  Answered 5 years ago by Sharon

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Q: QuestionWhere do we buy the griddle for the middle burner on this model? I can't seem to find them anywhere.

Asked 5 years ago by R.

• A:Answer We looked for one for some time but did not find one that was made of this stove. We ended buying one from Walmart that does the job well and fairly priced. Below is the link to it. https://www.walmart.com/ip/Ozark-Trail-Small-Cast-Iron-Griddle-Reversible/55208725

  Answered 5 years ago by RtwoDtwoVerified Purchase

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Q: QuestionUs it a gas oven or electric?

Asked 6 years ago by Baker.

• A:Answer Gas

  Answered 6 years ago by LillianVerified Purchase

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Q: QuestionDoes this range have a broiler?

Asked 6 years ago by Rascal12.

• A:Answer Yes it does...

  Answered 6 years ago by TJP1906

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Q: QuestionI need a new nob for the front of the stove. The other one was broken in side of it .Were can I get one.

Asked 2 years ago by Gail.

• A:Answer Amazon.

  Answered 9 months ago by MarleidysU

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Q: QuestionHow can I get the service to fix the Knob ? ( I cannot turn )

Asked 3 years ago by Anonymous.

Q: QuestionWhere on this oven can I find the Model Number?

Asked 3 years ago by Juni.

• A:Answer Great question, Juni. Please see the note below for the possible locations to locate the model number. -The first possible location of the label is behind the drawer, on the right side. -The second possible location is under the controls. Open the door and loop under the overhang to see the label on the ceiling of the door frame on the left side. -The third possible location is behind the drawer, on the left side. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionHow much power is required for this unit. Is it less than 10 amps? Is it for heating element?

Asked 3 years ago by John.

• A:Answer Hi John, Glad you asked about the electrical requirements of this Samsung range. Use a dedicated 120-volt, 60-Hz, 20-amp. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: Questionwhere can I buy a replacement knob

Asked 3 years ago by mary.

• A:Answer Hi mary, Glad you ask on buying a replacement knob for this Samsung range. You can check on the Samsung parts website. Here's a link: https://www.samsungparts.com/Default.aspx If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1144881807. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the clock panel have a fuse What is the cause of the lighted clock pannel going out?

Asked 3 years ago by Minniemouse.

• A:Answer Hi Minniemouse, Thank you for raising this and letting us know of your concern. We understand this is difficult since the clock helps tell the time when preparing meals for your household. There are several reasons why a control panel isn't working, from a power supply issue to a faulty touchpad or control board. I have shared a Samsung link below that can help address your concern with the clock panel. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed: https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144831710 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do you set the days time on the stove?

Asked 3 years ago by JoeD.

• A:Answer Hi JoeD. Thank you for reaching out regarding your Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range on how to set the time. Regarding your concern, these are the steps to set the time. 1. Press the Clock pad. 2. Enter the current time in hours and minutes using the number pads (e.g., 1, 3, 0). The display will show the time of day. 3. Press the START/SET pad to set the clock. The display will show the time of day. I suggest you check this link to your user manual for further assistance. Please go to page 27. https://downloadcenter.samsung.com/content/UM/202103/20210308174628624/NX58R4311SS_AA_DG68-01151A-03_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144438083 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIf we loose power to the stove can we still light the stove top burners with a match?

Asked 3 years ago by JEFF.

• A:Answer Yes you can because the stove/ oven has electronic ignitions. Providing you have gas and /or propane

  Answered 3 years ago by BeardsVerified Purchase

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Q: QuestionI've searched the Samsung parts website. Where do I get a griddle for this ?

Asked 3 years ago by Griddle.

Q: QuestionI have the Samsung Gas Range, Model NX58*4311S*. When you look inside the oven, on the upper left side is a long rod like thing that comes out from the back. Does anyone know what this is or what it's for? Temperature probe or something?

Asked 3 years ago by Bijahi.

Q: QuestionThe temperature on my oven is not working correctly, is there a way to adjust the oven temp

Asked 4 years ago by Louz.

• A:Answer Touch BAKE. Then, enter the desired temperature. Hit START. The thermostat will rise until the desired temperature is reached.

  Answered 4 years ago by NewOwnerVerified Purchase

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Q: QuestionMy stove top where the clock shows well it has turned off and my oven light has turned on. It does a weird click and locks and unlocks oven door. I've tried turning light off and doesn't work. Though the burners do work. What may be the cause?

Asked 4 years ago by Maquino.

• A:Answer Hi there, Maquino! We'd like to speak with you directly about the issues you're experiencing, to better determine the best resolution. Please reference ticket number 1143793168, and reach out to us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do i get scratches out of it?.. My dad used steel wool to clean it... I really need help to try to restore it a bit.. :'(

Asked 4 years ago by Sad.

• A:Answer Hi there! Thank you so much for asking. I would recommend checking with SamsungParts.com or calling 1-800-627-4368 to locate touch up paint that matches this model. Additionally, I also have this link (https://bit.ly/3ndriVP) to some tips on the best, and safest, ways to clean the cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the oven in this model have a bread proofing setting?

Asked 4 years ago by Linny.

• A:Answer It sure does, Linny! In fact, the Bread Proof option has it's own button on the control panel. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this stove have electric ignition?

Asked 4 years ago by Berd.

• A:Answer It sure does, Berd! The cooktop burners and the oven both use electric, automatic ignitions. However, you can still light these manually by following the steps on page 23 of the user manual (https://bit.ly/3tKAlPb). ^Jecca

  Answered 4 years ago by Samsung

  
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