A:AnswerThe temperature gauge for the oven is a joke. Oven consistently runs 20 to 30 degrees low. I have had the stove replaced with a new one - same problem.
A:AnswerWe looked for one for some time but did not find one that was made of this stove. We ended buying one from Walmart that does the job well and fairly priced. Below is the link to it.
https://www.walmart.com/ip/Ozark-Trail-Small-Cast-Iron-Griddle-Reversible/55208725
A:AnswerGreat question, Juni. Please see the note below for the possible locations to locate the model number.
-The first possible location of the label is behind the drawer, on the right side.
-The second possible location is under the controls. Open the door and loop under the overhang to see the label on the ceiling of the door frame on the left side.
-The third possible location is behind the drawer, on the left side.
Have a great day.
^Charles
A:AnswerHi John,
Glad you asked about the electrical requirements of this Samsung range. Use a dedicated 120-volt, 60-Hz, 20-amp.
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerHi mary,
Glad you ask on buying a replacement knob for this Samsung range.
You can check on the Samsung parts website.
Here's a link: https://www.samsungparts.com/Default.aspx
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144881807.
^Rainly
A:AnswerHi Minniemouse,
Thank you for raising this and letting us know of your concern. We understand this is difficult since the clock helps tell the time when preparing meals for your household.
There are several reasons why a control panel isn't working, from a power supply issue to a faulty touchpad or control board.
I have shared a Samsung link below that can help address your concern with the clock panel.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144831710 and it will help our team pull up your information.
Leo
A:AnswerHi JoeD.
Thank you for reaching out regarding your Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range on how to set the time. Regarding your concern, these are the steps to set the time.
1. Press the Clock pad.
2. Enter the current time in hours and minutes using the number pads (e.g., 1, 3, 0). The display will show the time of day.
3. Press the START/SET pad to set the clock. The display will show the time of day.
I suggest you check this link to your user manual for further assistance. Please go to page 27.
https://downloadcenter.samsung.com/content/UM/202103/20210308174628624/NX58R4311SS_AA_DG68-01151A-03_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144438083
^Camille
A:AnswerHi there, Maquino! We'd like to speak with you directly about the issues you're experiencing, to better determine the best resolution. Please reference ticket number 1143793168, and reach out to us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerHi there! Thank you so much for asking. I would recommend checking with SamsungParts.com or calling 1-800-627-4368 to locate touch up paint that matches this model. Additionally, I also have this link (https://bit.ly/3ndriVP) to some tips on the best, and safest, ways to clean the cooktop. ^Jecca
A:AnswerIt sure does, Berd! The cooktop burners and the oven both use electric, automatic ignitions. However, you can still light these manually by following the steps on page 23 of the user manual (https://bit.ly/3tKAlPb). ^Jecca
