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Good day. This is a good question. To maintain the selected temperature setting, radiant elements will cycle on and off. You will be able to see the element turn red and then fade away. This on-and-off cycle is used to regulate temperature and is completely normal. If you have questions or concerns about how hot your cooktop gets, this guide will explain it all. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001949/#an-induction-element-on-the-cooktop-does-not-work But if the cooktop burners will not turn on, please refer to the link below. Cooktop burners will not turn on: https://www.samsung.com/us/support/troubleshooting/TSG01001974/ If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145572689) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa
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