A:AnswerHello, the TU7000 "works with" Amazon Alexa. You will first need to have a standalone Amazon Alexa device to utilize Alexa on your TU7000. Both your Alexa device and TV will need to be on the same WiFi network, and will need to connect your TV via SmartThings app (you can sign in to your Samsung account on your TV for this), you will also need to setup the SmartThings app on your mobile device. You will then need to discover your Samsung TV in the Samsung SmartThings app, and discover your Alexa device in the Alexa app. In the Amazon Alexa app, enable the Samsung SmartThings skill, and sign in with your Samsung account to link the accounts. Select your TV in the Amazon Alexa app. If you need further assistance with setup, please contact 1-800-SAMSUNG. ^Scott
A:AnswerHi Mac, Thank you for considering this TV for your gaming! The TU7000 has 2 HDMI ports that each support Auto Low Latency Mode (ALLM/Auto Game Mode). The “HDMI In 2” port also supports eARC.
However, if you are looking to game at 4K@120fps (FRL), take a look at Samsung QLED Q70T Series and up. These series in 55" and larger offer 4K@120fps on HDMI 4, as well as have Variable Refresh Rate (VRR) and FreeSync. If we can further help, please call us at 1-800-SAMSUNG. Thanks, ^Scott
A:AnswerHello,
No, the 50TU7000 does not come with the Google Play store. You can download your favorite apps from your TV's built-in App Store. ^Cristian
A:AnswerHello SillyNinja,
Yes, the 50TU7000 will work with your console. For the best experience please check out premium HDMI at Best Buy. https://www.bestbuy.com/site/searchpage.jsp?st=hdmi+cable&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys
^Cristian
A:AnswerHello Steve888,
No, the MHZ app is not available on the built-in app store. The 50TU7000 has a full use web browser for an alternative solution. ^Cristian
A:AnswerHi Liz! The TU7000 utilizes Samsung's Tizen operating system with a Tizen based internet browser. Tizen also gives you access to free TV with Samsung TV Plus, access to hundreds of streaming applications and a wide range of other great smart features. ^Tim
A:AnswerHi! Check out the mounting adapter from Rocketfish allowing you to connect a soundbar mount to the TV mount for a clean look and improved audio experience for a full motion solution. You can find it at the following link from Best Buy: https://www.bestbuy.com/site/rocketfish-universal-soundbar-mounting-system-black/6354301.p?skuId=6354301
^Tim
A:AnswerHi there, I'm sorry for any issues you are having with your TV. HBO Max is located in the app store and you need to download it to access. HBO Max is compatible and available in the Samsung App Store. If you are still having an issue, you can call Samsung Support. Please reach out to Samsung Support via any of these options:
Phone: 1-800-SAMSUNG
Available 8 AM - 12 AM EST 7 days a week
LiveChat or Text: https://www.samsung.com/us/support/contact/
Facebook Messenger: https://www.facebook.com/samsungsupport
Twitter: https://twitter.com/SamsungSupport
The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Jeremy
A:AnswerHi Oscar! First, ensure Software is up to date on both your TU7000 and AppleTV device. If the issue persists, please reach out to Samsung Support at:
― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you. ^Gina
