Questions & Answers
- Model:
- UN50DU6900FXZA
- |
- SKU:
- 6584869
Q: QuestionWhen I say "YouTube Taiwanese news" the sound works but the screen is dark; and I don't know how to turn on the screen again? The menu works, but when I choose a channel, it goes tothe channel, but the screen goes or is dark, even though the sound works.
Asked by YouTubeScreenDark.
- A:Answer Hi YouTubeScreenDark, Please try the following troubleshooting steps: 1. Confirm that the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. 2. Test the HDMI cable. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required. If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Answered by Samsung

Q: QuestionI have outdoor speakers connected to a Bluetooth amp. Can I connect this tvs audio through bluetooth?
Asked by Chris.
- A:Answer yes
Answered by Cals
Q: Questioncan tv be operated without the remote? like does it have buttons on the tv somewhere to turn on/off or change channels if you loose remote
Asked by kim.
- A:Answer There is a button on the bottom right under the Samsung logo. But I think it’s easier if you have the SmartThings app on your phone. The app is basically a digital version of the remote. Just make sure your connected to WiFi.
Answered by Vermillion
Q: QuestionWill this TV be brand new or used
Asked by Anonymous.
- A:Answer Hi, The DU6900 TV is new unless specified by the website. ~Samsung Advisor
Answered by Samsung

Q: QuestionCould I control this device by voice using alexa?
Asked by Anir.
- A:Answer Hi Anir, Yes, you could control the DU6900 TV with an external Alexa device. ~Samsung Advisor
Answered by Samsung

Q: QuestionDoes the remote have numbers and light up?
Asked by TM.
- A:Answer Hi TM, No, the remote does not have a number keypad and is not backlit. ~Samsung Advisor
Answered by Samsung

Q: QuestionIs this TV easy to mirror with an Apple laptop?
Asked by Gerry.
- A:Answer Hi Gerry, Yes, connecting your Apple laptop to the DU6900 TV via Airplay should be fairly easy, but this, of course, depends on the user. To enable Apple Airplay, go to: Source > Connection Guide > Smartphone > Apple AirPlay. ~Samsung Advisor
Answered by Samsung

Q: QuestionWhat is wireless TV on?
Asked by Dee.
- A:Answer Hi Dee, By connecting your TV to your Samsung Account, you can turn on your TV via the SmartThings app on your mobile device. ~Samsung Advisor
Answered by Samsung

Q: Questionis including the wall mount?
Asked by cherry.
- A:Answer Hi Cherry, No, you will need to purchase a wall mount separately. ~Samsung Advisor
Answered by Samsung

Q: QuestionDoes this have the GameHub?
Asked by GamePassGamer.
- A:Answer Hi, Yes, the DU6900 TV includes Samsung Gaming Hub. ~Samsung Advisor
Answered by Samsung

Q: QuestionDoes this samsung tv has you tube
Asked by shabba501rankininthahouse.
- A:Answer Hi shabba501rankininthahouse, Yes, the YouTube app is pre-installed on the DU6900 TV. ~Samsung Advisor
Answered by Samsung

Q: QuestionIs this tv roku compatible?
Asked by Salingshot.
- A:Answer Hi, Yes, you can connect your ROKU device via HDMI or USB. ~Samsung Advisor
Answered by Samsung

Q: QuestionCan I hook up a dvr to this tv for my cable and internet
Asked by Karen.
- A:Answer Hi Karen, Yes, you can connect your DVR via HDMI cable. ~Samsung Advisor
Answered by Samsung

Q: QuestionDoes this model come with pre programmed streaming channels???
Asked by Streamer.
- A:Answer Hi Streamer, Yes, the DU6900 TV comes with the Samsung TV Plus app, which offers you hundreds of free channels. ~Samsung Advisor
Answered by Samsung

Q: QuestionI just purchased a Samsung TV and when I go to shut it off it turns back on without pressing the on off button on the remote. What is the issue?
Asked by JoeR.
- A:Answer Hi Jruss, It’s unfortunate to hear your DU6900 TV is turning on by itself. Please try a few troubleshooting steps that may help solve the issue: 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds. 2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet. 4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. 5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Menu > Settings > All Settings > Connection > Network > Expert Settings > Power On with Mobile, and turn the setting off. If the TV continues to turn on by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. ~Samsung Advisor
Answered by Samsung

Q: Questiondoes this tv have built in satellite decoder?
Asked by BillF.
- A:Answer Hi BillF, So that we can better understand and assist with this, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Advisor
Answered by Samsung

Q: QuestionDoes this TV come with a full screen or does it have a border?
Asked by Anonymous.
- A:Answer Hi, Please know that HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when watching movies with aspect ratios different from your TV. You can adjust the picture size options on your external device or set the TV to full screen. Go to: Home > Settings > All Settings> Picture > Picture Size Settings > Picture Size. ~Samsung Advisor
Answered by Samsung

Q: QuestionCan a dvd player be used on this TV?
Asked by Anonymous.
- A:Answer Hi, You can connect a DVD Player via HMDI cable. ~Samsung Advisor
Answered by Samsung

Q: QuestionIs this TV Energy saver?? If so, what $ amount??
Asked by Anonymous.
- A:Answer Yes! The tv has energy saver of 75 % amount
Answered by AshleeC
Q: QuestionCan you get the Spectrum App on this TV?
Asked by Spectrum.
- A:Answer Yes
Answered by SandraH
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