Questions & Answers

Q: QuestionWhat is the leg spacing for the 50 inch?

Asked 3 years ago by Ger.

• A:Answer 7.5" from each side, 29" in between

  Answered 3 years ago by MikeRVerified Purchase

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Q: QuestionJust purchased and set up this tv a couple days ago. So far, so good, but one question I have is what happened to the optical audio out port? The specs say it's supposed to have one but mine is nowhere to be found.

Asked 3 years ago by randicito.

• A:Answer randicito - On the back of your Q60B is a recessed space with sideways oriented ports for 2 USB, LAN, 2 HDMI, and an ANT connection. Next to that are rear facing ports for 1 more HDMI and your Optical In. ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the difference between UHD, QLED and OLED?

Asked 3 years ago by Benson.

• A:Answer Benson - UHD is short for 'ultra high definition', which usually refers to all TVs with a 4K resolution. QLED TVs use Quantum Dot technology which provides you with 100% Color Volume with over one billion shades of pure accurate color, as well as detail at any level of luminance. Samsung’s OLED TV uses self-lit pixels which allow the TV to control the colors of individual pixels to create life-like colors. It also allows the TV to turn individual pixels on and off to create deep blacks for incredible contrast when viewing HDR content. For further assistance, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the difference between the same 60 model from two years ago and this one that is labeled a 60 B. We are getting the 60 B as a replacement for the 50" the older model. Thank you.

Asked 3 years ago by GrandmaBonnie.

• A:Answer Hi Grandma - When compared to the 2020 Q60T, the 2022 Q60B TV adds features like PC on TV, Object Tracking Sound Lite, Q-Symphony when paired with a compatible Samsung Q-Series Soundbar, Super Ultrawide GameView & Game Bar, Multi View, Dual Bluetooth Audio support, Smart Calibration, and our sleek and slim AirSlim Design at 1" thick with minimalist details to enhance your space. ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this tv have the fire stick or do I have to have a fire stick to plug into the tv

Asked 3 years ago by Debbie.

• A:Answer Many of the everyday apps (Netflix, Hulu, AppleTV are available preinstalled or you may download from their App Store. I have a Roku sound bar attached to it but I find that I don’t use it as much , if at all.

  Answered 3 years ago by SavyShopperWannaBVerified Purchase

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Q: QuestionWill this TV have the new xbox app later this year?

Asked 3 years ago by MacBound.

• A:Answer Jonathan - Yes, the 2022 Q60B will support the Samsung Gaming Hub. ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the tuner capable of receiving Over the air, Next Gen TV / ATSC3?

Asked 3 years ago by lewie.

• A:Answer lewie - The Q60B has a built-in ATSC 1.0/ClearQAM tuner; when stepping up to the QN90B, you’ll gain a built-in ATSC 3.0/ClearQAM tuner for receiving digital broadcasts. ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat remote control comes with this tv?

Asked 3 years ago by AuntJane.

• A:Answer The remote control is solar operated.

  Answered 3 years ago by WhytedymondsVerified Purchase

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Q: QuestionTo get the voice option on remote, will it work WITHOUT having alexa, google or any such device in your house?

Asked 3 years ago by PAT.

• A:Answer PAT - Should you choose to utilize the voice button on your remote, you will need to set it up with one of the three voice assistants supported by your Q60B, as the voice functionality is directly related to Alexa, Bixby, and Google Assistant. ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the leg spacing for the 43" Q60B? I want to make sure my television stand has enough room. Thanks

Asked 3 years ago by pfantom.

• A:Answer pfantom - The leg width of the 43" Q60B is 26.7". ^Gina

  Answered 3 years ago by Samsung

  
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Q: Questioncan Alexa be disabled on Smart TV"S by Samsung. we do not want it

Asked 2 years ago by Bob.

• A:Answer Bob - Please know your TV’s voice assistant capability will not be enabled until you’ve set it up in the menu. If Alexa has previously been set up, you can disable it by logging out of your Amazon account: Settings > All Settings > General & Privacy > Voice > Amazon Alexa Settings ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionCan a center mount stand replace the “legs”?

Asked 3 years ago by Cat.

• A:Answer Hi Cat - The 50" Q60B TV can utilize any universal center stand that supports a VESA pattern of 200mm x 200mm. ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionCan I use YouTube TV app with this TV? Do I have to sign up for 4K in order for this TV to work?

Asked 3 years ago by dmmCO64.

• A:Answer dmmCO64 - You can download the YouTube TV app directly from the Q60B TV's App Store. You do not need to sign up for the 4K package to stream the app. ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionMy model QN50Q60BAFXZA came with a solar powered remote. Is battery powered remote available for this model?

Asked 3 years ago by Kent.

• A:Answer Hi Kent - You can utilize a replacement Samsung remote such as this one at Best Buy: https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217 ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionIs sensor on bottom right of tv?

Asked 3 years ago by Dennis.

• A:Answer Hi Dennis, The IR sensor is located directly below the Samsung logo on your TV. By holding a reflective object like a mirror under the TV, you can easily find the remote control sensor. ^Brie

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat kind of warranty is included?

Asked 3 years ago by Ones.

• A:Answer Hi Ones - The Q60B comes with a 1-Year Parts and Labor Manufacturer's Warranty. ^Gina

  Answered 3 years ago by Samsung

  
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Q: Question2.5 years after purchase my tv barely turns on and the screen is black. I've tried everything - plug, unplug, restart. Is there a quick fix without paying for a technician? Hoping I didn't throw $500 down the drain.

Asked 2 months ago by samsungmami.

• A:Answer I am dealing with the same issue and mine is the same age. Of course samsung answered everyone elses question except this. They're purposely makkng their electronics last about 2 years so you buy another. Same thing happen to both my mothers and my own samsung stove as well. Samsung went to junk! I am out 700 bucks just from this alone.

  Answered 1 month ago by Samsungsucks

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Q: QuestionHi, the Geek squad protection that i bought, covers accidental hit on the screen?

Asked 8 months ago by Yako30.

Q: QuestionI am missing the charging cable for the remote. How can I get a replacement cable.

Asked 1 year ago by Anonymous.

• A:Answer Amazon

  Answered 9 months ago by NasserS

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