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Hi Sha - Please give us the opportunity to assist with this by contacting Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist
Sorry, there was a problem. Please try again later.Smart vs QLED is not a compatible thing this is simply a smart TV with neo qled. This is a 4k tv their is a different series that offers 8k. Sound is ok but suggest a sound bar or the like to get an emersive sound experience.
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