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Questions & Answers

Your price for this item is $699.99
The comparable value price is $1,039.99
Page Showing 41-60 of 233 questions
  • QuestionI have a natural gas stove. And I want to turn it to propane. Where do I get the gas orffices?

    Asked by Rick.

    • Answer This Samsung came with the jets. Thats all you need.

      Answered by GlennB

  • QuestionSo the specification says 1/2" for the gas inlet, however the inlet is actually 5/8" and my house gas line is 1/2", I purchased the new hows see attached but it will not fit my 1/2" gas line. Do you have the correct adapter?

    Asked by Jim.

    • Answer I got a hose kit from Home depo and it came with the adapter foe the hose. They also had just the adapter.

      Answered by GlennB

  • Questionhow long is warranty?

    Asked by Anonymous.

    • Answer 1 year from Samsung.

      Answered by GlennB

  • QuestionFirst time use my oven for o bake and i notice a fire coming out in the oven burner is this normal?what should i do?

    Asked by Dondon.

    • Answer Dondon, your safety matters. Allow us to help. The oven you have is a convection oven, which means it uses a fan to circulate the oven's heat. Therefore, it should not have any fire. Here is a guide on how to use your convection oven. Please click on every option to learn more. How to use your Samsung convection oven https://www.samsung.com/us/support/answer/ANS00089663/ We recommend you follow this guide to avoid fire in your oven burner. • Do not use aluminium foil or any similar materials to cover any holes or passages in the oven bottom or oven rack. • Keep the oven free from any grease buildup. Please refer to your user manual for more details. Turn to page 10, "Oven safety." User Manual https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150543079) to help our team pull up your information. Have a great day. ^Camille

      Answered by Samsung

  • QuestionIs it possible to get a printed version of the users manual?

    Asked by Delta.

    • Answer Hello Delta, Yes, to get a hard copy of your range's manual, you can contact Samsung's official parts distributor. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 AM – 6:30 PM EST, Monday through Friday. Have a great day. -John

      Answered by Samsung

  • QuestionNeed the information book on this oven

    Asked by Anonymous.

    • Answer I found and used this: https://www.samsung.com/ca/support/model/NX60A6511SS/AA/#downloads

      Answered by KathrynT

  • QuestionDoes it need wifi to work? Or is it just an option?

    Asked by wifi.

    • Answer Greetings! No, this Samsung range model does not require a wireless connection to use its cooking features. However, connecting it to Wi-Fi and using the SmartThings app enables remote control and monitoring. Leo

      Answered by Samsung

  • QuestionWe're is the serial number located for this range

    Asked by Sammy.

    • Answer Hi Sammy, We're happy to help with your question about this Samsung range model. There are three possible locations where you can find the serial number along with the model code. Please check the following areas: 1. Behind the drawer (right side): The label may be located behind the drawer, on the right-hand side. 2. Behind the drawer (left side): The label may also be on the left-hand side behind the drawer. 3. Inside the oven (left side): Open the oven door and look on the upper left side, just before the oven cavity. Leo

      Answered by Samsung

  • QuestionWhat is the distance between the gas burner and the top of the grate on the top of the stove?

    Asked by Sue.

    • Answer Hi Sue, To get the exact measurement of the distance from the burner to the burner grates, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368. They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. Thank you for choosing Samsung, and have a great day! ^Rodel

      Answered by Samsung

  • QuestionDoes this operate in a power outage

    Asked by Anonymous.

    • Answer Hi there, Yes, the cooktop will still work without power, but not the oven. Please see page 17 of the user manual for steps on how to turn on the burner/s manually. https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf ^Rodel

      Answered by Samsung

  • QuestionDoes the back of the range have space/indent for gas pipe that sticks out from the wall so it can be pushed all the way in (flush with the wall)?

    Asked by RM90.

    • Answer Yes

      Answered by Enrique

  • QuestionIs this in stock at the casper wy store

    Asked by Anonymous.

    • Answer Dear Best Buy clients, To better assist you with your concern, please contact the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rodel

      Answered by Samsung

  • QuestionIs there anywhere I can buy the oven door ? The glass broke but can’t seem to find it anywhere

    Asked by Steph.

    • Answer Hi Steph, To check the availability and compatibility of a replacement glass top, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Our hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday through Friday. Have a great day. ^Charles

      Answered by Samsung

  • QuestionDo you need an additional part for the air fryer

    Asked by Kimj.

    • Answer Yes, Kimj, you must purchase an air fry tray as your range does not include one. Please refer to this link to your user manual for the details of the things included with your range. Turn to page 13, "What's included." Manual https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf I have also shared this link for details on using the air fry feature. Use Air Fry mode on your Samsung oven https://www.samsung.com/us/support/answer/ANS00088063/ Have a great day. ^Camille

      Answered by Samsung

  • QuestionDoes the price include haul away?

    Asked by TomH.

    • Answer Dear Valued BestBuyClient, To better assist you with this, don't hesitate to get in touch with our Best Buy Customer Service department at (888) 237-8289. We are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about haul-away service. Have a great day. ^Charles.

      Answered by Samsung

  • Questionis it easy to clean the cooktop? i there anything special about cleaning the cooktop?

    Asked by Mikey.

    • Answer Very easy to clean just with soap and water.

      Answered by SkyeD

  • QuestionDoes this stove come with a reducer to connect to the gas line ? Does it come with a broiler tray ?

    Asked by Anonymous.

    • Answer Hi there, No, this range model doesn't have a reducer or broiler tray/pan. Should you wish to purchase the compatible reducer and broiler tray/pan for this range model, we recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts and accessories you wish to order. Have a great day! Chrystel

      Answered by Samsung

  • Questionhow do i set the time

    Asked by ltrainr.

    • Answer with your phone through the samsung connect app

      Answered by tcraig02

  • QuestionWhat is the oven door seal gasket make of?

    Asked by tone.

    • Answer Hi there, The door seal gasket for the range is constructed from premium-grade materials; this long-lasting gasket will securely seal and help control the temperature of your range oven. It provides a safe, dependable seal and will not let moisture or heat escape, helping to protect your oven from potential damage. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147016712) to help our team pull up your information when you message us. Have a great day, -Ernest-

      Answered by Samsung