Questions & Answers

Q: QuestionDoes this gas range have a keep warm setting?

• A:Answer Yes, this gas range has a Keep Warm setting.

Q: QuestionDoes this range have sealed burners?

• A:Answer Yes, this range has sealed burners.

Q: QuestionCan this gas range connect to Wi-Fi?

• A:Answer Yes, this gas range has wireless connectivity via Wi-Fi.

Q: QuestionCan I control this oven with my voice?

• A:Answer Yes, you can conveniently use voice to control this oven with Alexa, Bixby, or Google.

Q: QuestionIs a griddle included with this gas range?

• A:Answer Yes, a griddle is included with this gas range.

Q: QuestionDoes this gas range have a storage drawer?

• A:Answer Yes, this gas range has a storage drawer for storing bakeware or oven accessories.

Q: QuestionIf the power goes out, can you still use the burners and oven?

Asked 4 years ago by Dave.

• A:Answer I'm so glad you asked, Dave! The oven will require electricity to operate as it uses the control panel to set the temperature. However, the cooktop burners can be lit manually. In fact, we've even included instructions on page 17 of the manual (https://bit.ly/3ffbEVz) on how to do this safely. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this range have self cleaning?

Asked 4 years ago by Crissy.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - White

• A:Answer Kind of peaved to just now find out it does not have self cleaning when it clearly says under the specifications that it does.

  Answered 3 years ago by AshR

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Q: QuestionIs the griddle removable so you can use the middle burner alone?

Asked 4 years ago by Chicago.

• A:Answer Great question! While the center griddle can be removed from the cooktop, this model does not come with an added center grate. However, you can check SamsungParts.com or call 1-800-627-4368 for information on purchasing an additional grate to use on the center burner. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI'm trying to order a stovetop spill matt for this on Amazon and not finding any protection matts cut to this model number. Suggestions?

Asked 3 years ago by DeKalb226.

• A:Answer There are two options, 1 on Amazon there is one that fits. Just have to look. Wife found it for $26. Option 2 not on Amazon but for $50+ Just search by the model #. The one on Amazon the wife got works ok. Thin material

  Answered 3 years ago by AftahourVerified Purchase

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Q: Questioncan I get a propane conversion kit for this model?

Asked 2 years ago by akr.

• A:Answer Hi There, Let me help you check the propane conversion kit's availability. As per checking, this range model already comes with an LP conversion Kit once purchased. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the broiler work with coils that heat up or flame?

Asked 3 years ago by Niecy.

• A:Answer I bought this girl from Best Buy outlet and they didn't want to return it because when we bought it it didn't have two of the circle things for the fire to come out and I didn't want to go and pay $15 each they said I had to pay for it so I'm very very unsatisfied never again will I buy something from the outlet that's what I get for trying to save money and as for the griddle I don't even know if it works I haven't tried it out yet I'm so disappointed after we bought the stove they were trying to charge me $30 more I called him and told him that I was missing those two circles for the flame so I just have two burners that are using the other two I can't use because I'm missing the two burners

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this stove have electric to start the burners and oven or just plain gas with pilot light

Asked 4 years ago by Sue.

• A:Answer I'm so glad you asked, Sue! This model does use electricity to ignite the burners in the oven and on the cooktop. However, you can also light the cooktop burners manually if there is a power outage. In fact, we've included instructions on page 17 of the user manual (https://bit.ly/3Ch5ddh) on how to do this safely. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the oven have a broiler?

Asked 4 years ago by Anonymous.

• A:Answer Thanks so much for asking! Yes, this model range does have a broiler in the oven compartment. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat can I use to clean my stove silver and black

Asked 4 years ago by Anonymous.

• A:Answer I use mr clean clean freak, just have to wipe it good with a clean paper towel so it doesn't leave streaks on black and silver.

  Answered 4 years ago by Derek1Verified Purchase

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Q: QuestionDoes range fit flush against wall when installed or does it fail to align with adjoining counter?

Asked 4 years ago by Ron.

• A:Answer I'm so glad you asked Ron! To help with this, I'm providing this link (https://bit.ly/2VM6QQv) to the installation manual for this model. Pages 12 and 13 have detailed diagrams showing how much space will be required to properly install this range. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow long does the Keep Warm function stay on and can a timer be set for it?

Asked 3 years ago by Jenny.

• A:Answer Hi Jenny, We appreciate your question about the keep warm feature this Samsung range carries. The keep warm feature can keep cooked food warm at a low temperature for up to 3 hours. A timer could not be set for this feature. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionJust wondering if this is supposed to be wide open or not on the pictures looks like there is something covering it

Asked 1 month ago by Tomg.

• A:Answer Hi Tomg, We completely understand why that might be a bit confusing from the pictures. Please don’t hesitate to reach out, and we can guide you step by step and make sure everything is clear. You can get back to us through the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number to help our team pull up your information when you message us. -Diana

  Answered 1 month ago by Samsung

  
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Q: QuestionWhy does this need WiFi Connection? Basically Will the Gas virsion work without Connecting To WiFi?

Asked 1 month ago by 2025Peej.

• A:Answer Greetings! We are glad to answer your questions about this Samsung range model. This Samsung gas range includes Wi-Fi to support Smart Control features such as oven and cooktop monitoring, remote oven control, and other smart functions through the SmartThings app. Wi-Fi is not required for normal operation. The gas range will work fully as a standard range without being connected to a Wi-Fi network. Connecting to Wi-Fi only enables optional smart features. Leo

  Answered 1 month ago by Samsung

  
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