Questions & Answers

Q: Questionis this range self cleaning using steam

Asked 2 years ago by sam.

• A:Answer No. The self-cleaning is done by removing the oven racks and setting the oven to self-clean for 3 or 5 hours.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan an overhead exhaust microwave be used to vent this stove?

Asked 2 years ago by MommaK.

Q: QuestionWhat are the dimensions

Asked 2 years ago by Trubee.

• A:Answer Hi Trubee, We're happy to hear your question about this Samsung range. The dimensions of this range are: 1. Product/Outside Dimensions: 29 15/16" x 36 1/4-37" (Adjustable) x 28 11/16" 2. Actual Oven Dimensions: 24 13/16" x 21 5/8" x 19 5/8" Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionThe control panel is not responding/working. The time is displayed but nothing else works on the panel. We can still use the burners but not the oven. What do I do??

Asked 2 years ago by Anonymous.

Q: QuestionWhere can I buy the storage drawer? I accidently scratched it and need a replacement.

Asked 2 years ago by StorageDrawerReplacement.

Q: QuestionDoes this oven require a 15 amp or 20 amp breaker

Asked 3 years ago by walt.

• A:Answer Hi walt, We understand the reason for your question about the required amp breaker needed for this Samsung range model. Use a dedicated 120 V, 60 Hz, 20 amp, AC electrical circuit with a time-delay fuse or circuit breaker for this range. Do not plug more than one appliance into this circuit. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow can I remove the two pieces that are on the vent, in order to clean that part?

Asked 3 years ago by Medina.

• A:Answer I could not

  Answered 2 years ago by Anonymous

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Q: QuestionI have different Samsung model range which is black stove top and i hate clean it. How about this one? Is it easy to clean? It is stainless steel so is it easy to have scratch mark?

Asked 3 years ago by Merve.

Q: QuestionDoes it have built in meat thermometer? Photos show it but I couldn’t find product features.

Asked 3 years ago by Merve.

Q: QuestionIs there anything you can use to cover the small gap at the back between the wall and oven since it can't go all the way back?

Asked 3 years ago by STUBBZZ.

• A:Answer Amazon sells Stove Rear Filler Kit that you can mount on the wall to cover the gap.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionHow do I unlock the child lock- nothing works on the screen

Asked 3 years ago by Anonymous.

• A:Answer Greetings! We are glad that you are using a Samsung home appliance for your household. We are here to help with your concerns with the range. To unlock the control panel, please refer to page 33 of this model's user manual I have shared below, it will give you detailed steps on what to press and do. https://downloadcenter.samsung.com/content/UM/202112/20211214152130274/NX60T8711SS_AA_DG68-01220A-07_EN-MES-CFR_211207.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144973168 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow many amps needed for this stove?

Asked 3 years ago by Jill.

• A:Answer You have to add a gas line but it uses just the normal 110V outlet

  Answered 3 years ago by MBandalan

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Q: QuestionWhere is the gas hookup located on this range so I know where to put the gas line

Asked 3 years ago by Mike.

• A:Answer Hi Mike, Knowing where the gas hookup is a good question. The gas hookup is on the lower-right-hand side if facing the back side of this Samsung range model. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionAre the measurements listed for depth of 28 11/16” all inclusive, including the handle on? As my current GE profile is only 24” deep without handle so I’m trying to figure out if this is comparable as I’d like to upgrade to this.

Asked 3 years ago by MJB.

• A:Answer Yes, that is back to front of handle

  Answered 3 years ago by DisplayVerified Purchase

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Q: QuestionI have the gas range NX60T8711SS/AA. None of the burners on top will go to simmer. Low is the lowest it will go. Can I get it to turn down to simmer?

Asked 3 years ago by AMD.

• A:Answer Your best bet is to use the back right burner on low, that’s worked the best for us. If low temperature performance is really important for how you cook, you may want to exchange for a thermador pro harmony.

  Answered 3 years ago by mjm4273

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Q: QuestionI would like to buy this range but have access only to liquid propane. Can I convert natural gas to LP on this range? And if I can, how do I do it?

Asked 3 years ago by AS.

• A:Answer Yes you can it come with instruction and a list of needed parts to use with propane

  Answered 3 years ago by Mikestove

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Q: QuestionWhat is the maximum tempurature in the oven?

Asked 3 years ago by Foodiegirl.

• A:Answer Hi Foodiegirl. Thank you for reaching out regarding your Samsung - 6.0 Cu. Ft. Front Control Slide-in Gas Range with Smart Dial, Air Fry & Wi-Fi, Fingerprint Resistant maximum temperature in the oven. Regarding your concern, the maximum temperature would be 550°. I have included your user manual for further assistance. Please go to page 22. https://downloadcenter.samsung.com/content/UM/202112/20211214152130274/NX60T8711SS_AA_DG68-01220A-07_EN-MES-CFR_211207.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144289065 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this product come with the conversion kit to connect to propane? Part DG96-00823A

Asked 3 years ago by AS.

• A:Answer Hi AS. Thank you for reaching out regarding your Samsung - 6.0 Cu. Ft. Front Control Slide-in Gas Range with Smart Dial, Air Fry & Wi-Fi, Fingerprint Resistant if the conversion kit to propane is included. Regarding your concern, this is sold separately. Also, make sure your range is correctly installed and adjusted by a qualified service technician or installer for the type of gas (natural or LP) you will use. For your range to utilize LP gas, the installer must replace the 5 surface burner orifices and 2 oven orifices with the provided LP orifice set, and reverse the GPR adapter. These adjustments must be made by a qualified service technician in accordance with the manufacturer’s instructions and all codes and requirements of the authority having jurisdiction. The qualified agency performing this work assumes the gas conversion responsibility. Here is the link to your user manual for further assistance. Please go to page 10 https://downloadcenter.samsung.com/content/UM/202112/20211214152130274/NX60T8711SS_AA_DG68-01220A-07_EN-MES-CFR_211207.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144302476 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionCan this particular range be installed as a freestanding range?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 6.0 Cu. ft. Front Control Slide-in Gas Range with Smart Dial, Air Fry & Wi-Fi, Fingerprint Resistant - Navy Steel

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 6.0 Cu. Ft. Front Control Slide-in Gas Range with Smart Dial, Air Fry & Wi-Fi, Fingerprint Resistant - Navy steel. Yes, this particular range can be installed as a freestanding range. I have included the installation and user manual below for your use. https://downloadcenter.samsung.com/content/EM/202202/20220210175354398/Install_NX60T8751_BEST_BETTER_AA_DG68-01243A-04_EN-MES-CFR_211207.pdf https://downloadcenter.samsung.com/content/UM/202110/20211012151712498/NX60T8711SS_AA_DG68-01220A-06_EN_MES_CFR_210526.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144305154 Leo

  Answered 3 years ago by Samsung

  
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