Questions & Answers

Q: QuestionDOES THE STAINLESS SHOW FINGERPRINTS ECT..? THANKS BOB

Asked 4 years ago by Anonymous.

• A:Answer Thanks so much for asking, Bob! While this model does have a fingerprint resistant coating, it is possible some fingerprints may show up. However, I also have this link (https://bit.ly/3k54rtD) that has some great tips on how to keep your range looking it's best. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you use griddle burners as regular burners, without the griddle

Asked 4 years ago by DRICEHOLT.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Black Stainless Steel

• A:Answer Hello, the griddle can be removed from the cooktop in order to use the burners. We thank you for choosing Samsung for your home. ^Lena

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionThe front right burner has stopped working. Can I get it fixed

Asked 2 months ago by Carla.

Q: QuestionWhere do I find the serial number on the Samsung electric range? I’m trying to set it up for repair and they want the serial number for the warranty and I don’t see a serial number anywhere on the range.

Asked 4 months ago by AmeliaW.

• A:Answer Hello there, It is in the drawer on the left/right side, under the overhang below the controls. Thank you! ^Joshua

  Answered 4 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe range is constantly making the sounds of on and off setting. There’s no error or maintenance symbol popping up on the range. Just making the sounds like I’m turn on and off for the oven. Is there like a hard reset code or should I unplug?

Asked 6 months ago by Sounds.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Black Stainless Steel

• A:Answer Greetings! Thank you for sharing what’s happening with your range. While everything appears normal on the display, we understand how the sounds you're hearing could be unexpected. Let us help clarify. Radiant elements are designed with a built-in limiter that causes them to cycle on and off—even at the highest heat setting. This cycling is normal and helps protect the glass cooktop from overheating. To better understand the sounds your range may make during normal operation, we’ve included a helpful Samsung article below: Samsung cooktop and range sounds and operational noises: https://www.samsung.com/us/support/troubleshooting/TSG01110180/ Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150962752 to help our team pull up your information. Leo

  Answered 6 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have the model NE63A6711SS/AA, that I need to get a new ceramic cooktop replacement.

Asked 7 months ago by Rose.

• A:Answer Hi Rose, We understand how important it is to keep your appliance performing at its best, and we're here to assist you. I've shared the website of our authorized distributor for parts and accessories below. Please visit the site to check compatibility and availability for the ceramic cooktop that fits your range model. Samsung Parts: https://samsungparts.com/pages/supports Leo

  Answered 7 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan i use the air fry as an air bake

Asked 1 year ago by Disappointed.

• A:Answer Hi there, Yes, you can; however, it is not recommended as one of the air fry cooking options. You can refer to the link below and check pages 36-37 (Air Fry cooking guide) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202405/20240508152905550/01._IB_FULL_NE5000A_NE63A6711_EN.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the highest temperature settomg for the oven?

Asked 1 year ago by Clark.

• A:Answer Hi Clark, The highest temperature for the oven is 550°F (285 °C). ^Rodel

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis the cook top scratch proof?

Asked 2 years ago by paul.

• A:Answer No, Paul, the cooktop is not scratch-proof; however, we do have a clean and care guide for keeping the cooktop in its pristine condition. You can check out the link below for reference. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you use cast iron skillet on burner

Asked 2 years ago by Randy.

• A:Answer Yes, Randy, you can use a Cast Iron Skillet on the cooktop. You can use the link below to learn more about the compatible cookware for the range cooktop. Samsung cooktop cookware breakdown: https://www.samsung.com/us/support/answer/ANS00045483/ Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the exact interior size of the bottom storage drawer on Samsung electric stove/range Model:NE63A6711SS/AA SKU:6447920? Thank you

Asked 2 years ago by Janice.

• A:Answer Can't give the exact size but can say that no pans can be stored in it. I can only put covers flat in there. It is very shallow.

  Answered 2 years ago by MarycJVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I were to buy a stove top protector, what is the exact size of the glass stove top?

Asked 2 years ago by Dawn.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Black Stainless Steel

• A:Answer I asked about doing this when I bought the range and the staff at Best Buy said not to bother. Just be careful with putting things on the top. So far it's been fine.

  Answered 2 years ago by MarycJ

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow easy is it to clean? Steam cleaning? How?

Asked 2 years ago by MarycJ.

• A:Answer Hi there, Here are links to help you clean the range. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further assistance. Clean and care for your Samsung electric cooktop. https://www.samsung.com/us/support/answer/ANS00060833/ How to clean your Samsung oven. https://www.samsung.com/us/support/answer/ANS00049011/ Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a mom with dementia that I want her to have access to the stove but if I need to can, I adjust the range burners or turn the unit off if I need to?

Asked 2 years ago by Ron.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Black Stainless Steel

• A:Answer There’s a Samsung app you can get where you can turn off the unit from your phone. Basically from the app you can also preheat, turn on the light, put it on any mode setting it has. Also it has a self cleaning mode and when it is on the door locks. When the cook time is ready, the oven turns off by itself too. It’s pretty cool.

  Answered 2 years ago by VictoriaM

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow long does the range take to preheat? My old one takes 5.5 minutes to reach 350 & 6.5 minutes to reach 400. I'm having trouble finding a hew range that is comparable. 20 minutes or more isn't acceptable to me. Even 10 minutes sounds like a long time.

Asked 2 years ago by riakt.

• A:Answer Hi there, Preheating the oven to 350 degrees can happen within 20 mins. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes it use a 3 or 4 prong cord

Asked 2 years ago by bbr.

• A:Answer It needs to match the power supply at your house.... The unit doesn't come with a power supply, you add that to match the wall portion....

  Answered 9 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionwhere the griddle goes can you also use the burners separetly ...like if I want to put 2 pans and cook...I guess I am asking do both burners on the griddle side come on..or you can just use one at a time if not using the griddle??

Asked 2 years ago by debbie0517.

• A:Answer Yes you can use both burners separately too. There is a separate setting to heat up the middle to use the griddle.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the height of the main part of the unit the typical counter height of 36”?

Asked 3 years ago by Marie.

• A:Answer Yes

  Answered 2 years ago by BrendaSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much wattage does the european element on the heater use? Is it a substantial draw that needs this stove to be on its own circuit?

Asked 3 years ago by Henry.