Questions & Answers

Q: QuestionAre you able to use a regular hot water canner with this stove? Wondering if can use on the griddle side?

Asked 4 years ago by Kat.

• A:Answer Yes.

  Answered 4 years ago by TH1963Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I buy an extra rack so that I have three instead of two, where can I purchase this from? I haven't been able to find since this is a new model

Asked 4 years ago by Newowner.

• A:Answer Absolutely, Newowner! You can purchase additional parts and accessories for all your Samsung appliances through SamsungParts.com or by calling 1-800-627-4368. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the wifi used for? Can’t figure out why a A stove needs a wifi.

Asked 4 years ago by FlDonna.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer Wifi is for using your phone..and voice to activate certain options...(light on and off,,,temperature,,,timers)u can also set it up to preheat by mobile or voice..but you have to press one button on the panel to start it....that is a safety thing

  Answered 3 years ago by Edjr29

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat size are the 5 burners?

Asked 4 years ago by SC.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer I'm happy to help with this, SC! First, here is a link (https://bit.ly/3yIv3ES) to the user manual for this model. Page 23 has a very helpful diagram showing the sizes, and wattage of each burner. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this stove have a rapid boil burner?

Asked 4 years ago by Adrain.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer Yes. The large triple burner is rapid boil

  Answered 4 years ago by BradVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis this a self cleaning oven

Asked 4 years ago by jeana.

• A:Answer Hey jeana! I have great news for you. Not only does this model have a self clean feature, it also has a steam clean feature as well. You can find more information about how and when to use these cleaning cycles in this link: https://bit.ly/3BrrtAH. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes the griddle burners can be used as single burners for regular cooking?

Asked 4 years ago by raeesah.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer Yes..separate burners....or they work together for the griddle

  Answered 3 years ago by Edjr29

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIs the griddle pan also a grill pan?

Asked 4 years ago by D.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer No, but an aftermarket grill pan will work just fine.

  Answered 4 years ago by KJayVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the largest burner size?

Asked 4 years ago by Kristen.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer Great question, Kristen! The left two burners on this model feature a bridge section between them, that turns the two burners into one long burner that is ideal for using a griddle. Also, the right front burner has an adjustable size of 6", 9", or 12". ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes this come with the griddle and air fryer pan??

Asked 4 years ago by Leslie.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer Yes

  Answered 3 years ago by Edjr29

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes this come with a temperature probe?

Asked 4 years ago by Tom.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer No, it doesn't. This stove cooks quickly and comes with a lot of gimmicky features. It's not that I don't like the stove-its great! Still can't help feeling like I spent too much on it though.

  Answered 4 years ago by ProperFunctionVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Fingerprint Resistant Stainless Steel Model:NE63A6711SS/AA SKU:6447920 come with storage drawer?

Asked 4 years ago by Lili.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer It has a small storage drawer

  Answered 4 years ago by BradVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the oven have the option to be regular, and not convection?

Asked 4 years ago by carol.

• A:Answer Yes. You may choose non-convection baking mode.

  Answered 4 years ago by DanielVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow heigh is the product from the floor to the burners (not all the way including back panel)?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

Q: QuestionDoes the cook top surface have a built up edge to catch drips if something overflows? Or is the cooktop flat all the way to the edges, meaning the liquid would just spill right over the edge with nothing to catch it or contain it? Hope that makes sense..

Asked 4 years ago by ChoosyMom.

• A:Answer Yes, but it’s low. Make sure it’s leveled in all directions.

  Answered 4 years ago by Bc9972

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use any griddle on top of this electric stove top or is there something else about this that I'm missing? If the griddle is removed, is the Cooktop a regular 4 burner top?

Asked 4 years ago by Irishjez98.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer The griddle can be removed to use the two left burners. The griddle is sized to fit properly on the two burners and the area between the burners can also be heated. It is not recommended to use a different griddle

  Answered 4 years ago by BradVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this come in white? I only buy white appliances.

Asked 4 years ago by CrusQ.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel

• A:Answer I believe this only comes in stainless steel and black stainless steel

  Answered 4 years ago by trawynn

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionJust purchased this range, but the oven will not turn on and the display doesn’t even light up. Do I have to have it connected to Wi-Fi for my oven to work?

Asked 1 year ago by Chelsea.

• A:Answer Hi Chelsea, No, you don't have to connect the range to Wi-Fi to make it work. Below are links to help you with the range. Please follow the steps and click the hyperlinks for further assistance. Samsung range, oven, or cooktop will not turn or stay on. https://www.samsung.com/us/support/troubleshooting/TSG01001952/ Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed. https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow do you keep the top from staining

Asked 4 years ago by linda.

• A:Answer I'm glad you asked, linda! This link (https://bit.ly/3jYiWPK) has detailed information on the best ways to clean and care for your cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (4)Unhelpful (5)ReportAnswer this question