Questions & Answers

Q: QuestionWhat are the dimensions of the box it comes in?

Asked 3 years ago by Anon.

• A:Answer Your question matters to us, Anon. The shipping dimensions for this range are 33 1/16"(W) x 50 9/16"(H) x 30 5/16"(D), and its weight is 154 lbs. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan I still use this gas/electric stove purchased in USA in a country with 220 electric volt

Asked 3 years ago by Anonymous.

• A:Answer Hi there, Interesting observation. This range model has a recommended voltage or power/ratings of 240/208V/60Hz/40A. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow to set oven temperature to F degrees

Asked 3 years ago by Helping.

• A:Answer I don’t understand. What are F degrees? I just hit Bake and set the temperature.

  Answered 3 years ago by Anonymous

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Q: QuestionIf I wanna purchase this stove how long can you hold it for from pickup date

Asked 3 years ago by Estelle.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat’s the height from the bottom to the flat surface of the stove?

Asked 3 years ago by Anonymous.

• A:Answer Hello there, We appreciate your question about the Samsung Range height from the bottom to the flat surface of the stove. Outside Net Dimensions: 2915/16" x 465 /16-471 /16" (Adjustable) x 2811/16" You may check it under the specification sheet. https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/pdp-spec-sheet/NE63A6311SS_V4.pdf Thank you for choosing Samsung. Have a great day. ^^Ross

  Answered 3 years ago by Samsung

  
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Q: Questiondoes it have steam clean

Asked 3 years ago by bernie.

• A:Answer Yes, it does. Ive only used it once, just to test it.

  Answered 3 years ago by THansfordVerified Purchase

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Q: QuestionAre the stoves a true 30 inches wide or 29.5 inches

Asked 3 years ago by Gary.

• A:Answer Hi Gary, Thank you for giving us a review of the measurement of the stove of the Samsung Range. The width of the stove is 29 15/16. You can check the complete specification on this link: https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/pdp-spec-sheet/NE63A6311SS_V4.pdf. If you have inquiries or need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Ticket number: 1144779530 Thank you for choosing Samsung, and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the AMP requirements for this range? There are power cords with different AMPs.

Asked 3 years ago by YW.

• A:Answer 30 Amp Service for 3 wire, (houses made before 1996), 4 wire, (houses made after 1996).

  Answered 3 years ago by JeanBVerified Purchase

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Q: QuestionDoes this have 5 burners on top?

Asked 3 years ago by Dan.

• A:Answer 4 burners and 1 is for kip the food warm

  Answered 3 years ago by Vy24Verified Purchase

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Q: QuestionCan I use cast iron on this cooktop?

Asked 3 years ago by Anonymous.

• A:Answer Yes you may use castor iron.

  Answered 3 years ago by DoramusMVerified Purchase

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Q: QuestionDo you have to use wi fi? What does a wi fi stove mean?

Asked 3 years ago by Anonymous.

• A:Answer You dont have to use wifi onorder to use this appliance. Use it as you would any other oven. If youd like, you may connect it to your smartphone and will be able to access the controls from your device.

  Answered 3 years ago by Elvord1Verified Purchase

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Q: QuestionIs this stainless steel "Fingerprint Resistant?

Asked 3 years ago by Debkayone.

• A:Answer Yes

  Answered 3 years ago by ReneedisstifiefVerified Purchase

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Q: QuestionDoes this range has a warming drawer

Asked 3 years ago by Anonymous.

• A:Answer Hello there. Glad you asked about the electric range and if this has a warming drawer. This range has a Storage Drawer that provides extra space to keep bakeware or accessories. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this range have a storage drawer for broiling pans etc.?

Asked 3 years ago by WOODIE.

• A:Answer Yes at the bottom of the range

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this unit require a 3 prong or 4 prong power cord

Asked 3 years ago by LARRY.

• A:Answer 3 prong

  Answered 3 years ago by Sbolen218

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Q: Questionis stainless steel fingerprint resistant

Asked 4 years ago by tyler.

• A:Answer We appreciate you asking, tyler! Stainless steel is not fingerprint resistant, unless it has been treated with a special type of coating to help prevent fingerprints. Samsung models with this coating will have "fingerprint resistant" listed in the specifications. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionHow wide is the range please? Can't find it anywhere.

Asked 4 years ago by Anonymous.

• A:Answer Thanks so much for asking! I have the full dimensions of this model listed as: 29 15/16" W x 46 5/16"-47 1/16" (Adjustable) H x 28 11/16" D. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionhow to change clock without wifi app

Asked 4 years ago by pleasure.

• A:Answer The clock button is under the 9 push it then push in time using keypad. Then push clock button again. All set

  Answered 4 years ago by SharkeyVerified Purchase

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Q: QuestionWhat is the height of the range from the bottom to the top of the range surface, not including the back that has the knobs

Asked 4 years ago by Betty.