Questions & Answers

Q: QuestionHow do I change the time. The manual included only discusses safety features.

Asked 1 year ago by Clock.

• A:Answer Hi there, You can check the link below and see page 28 (Setting the clock) for instructions on how to set the time. User manual: https://downloadcenter.samsung.com/content/UM/202404/20240417130210748/O_01._NE63A6111-AA_IB_FULL_EN.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionI bought this stove a few months ago and cracked the glass top. Where can I buy a replacement for the glass top to fix it?

Asked 2 years ago by Jasmine.

• A:Answer Hi Jasmine, We empathize with what happened to the cooktop of your Samsung range model. Let us help you. I have shared the website of our authorized distributor for parts and accessories below. Please visit the website to check on the availability of a compatible glass cooktop for your range. https://samsungparts.com/pages/supports Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this self cleaning?

Asked 2 years ago by Ambo62.

• A:Answer Yes, the interior has a steam cleaning option. The glass top surface can be cleaned with a soft cream scrub or polish and cloth.

  Answered 1 year ago by AlaneLVerified Purchase

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Q: QuestionWhat type of Cord do I need.

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Please use a 3-conductor or a 4-conductor UL Approved 40 or 50 AMP. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the power cord included? If not, what is the model number of the cord I need to buy?

Asked 2 years ago by Linda.

• A:Answer Hello Linda. No, the power cord for this range model is sold separately. It requires a 4-Wire Cord or a 3-Wire Cord (UL Approved 40 or 50 AMP), which you can purchase in any retail store or local hardware. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionDo you have to use the Wi-Fi?

Asked 2 years ago by Anonymous.

• A:Answer No, It can be used without connecting to Wi-Fi

  Answered 2 years ago by LdubbVerified Purchase

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Q: QuestionWhere do I find the serial number on my oven range

Asked 2 years ago by Samsung.

• A:Answer Open drawer and it's on the left side

  Answered 1 year ago by OrhanSVerified Purchase

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Q: QuestionDoes the power cord come connected to the stove?

Asked 2 years ago by sada.

• A:Answer No, but are available in store; know which cord you’ll need based on number and shape of prongs.

  Answered 1 year ago by AlaneLVerified Purchase

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Q: QuestionCan I use TFal pots and pans on my Samsung electric range?

Asked 2 years ago by Nina.

• A:Answer My notch on right side won't turn on

  Answered 2 years ago by Anonymous

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Q: Questionhow to: use air fryer and recipes printed version

Asked 2 years ago by Anonymous.

• A:Answer Hi there, This range does not have an air fry feature. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you install an electric range in place of a gas range? Outlet is already present, but haven't checked to see if it works.

Asked 2 years ago by Nauticals.

• A:Answer Yes, but you’ll need to make sure you have the proper cord and voltage for the added workload on your electrical panel. We had a pro install.

  Answered 1 year ago by AlaneLVerified Purchase

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Q: QuestionI need to purchase a new glass cooktop for this model. Anyone know what the part number would be? Thanks

Asked 2 years ago by Jimmy.

Q: QuestionWhat are the INSIDE dimensions of the bottom storage drawer? (HxWxD) Thanks!

Asked 2 years ago by Jillian.

Q: QuestionThis is probably a long shot - Is there any way to change the little tunes this range plays when pre-heating is complete and when the timer goes off? I wish it just beeped a couple times like our former Samsung range did. Thanks!

Asked 2 years ago by Karen.

• A:Answer Good Day, Thank you for inquiring; let's have this checked, Karen! Upon verifying, there is no indication that the tones (sounds) of the range can be changed.  Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionI would like to know the power rating on each range top element.

Asked 2 years ago by 4406.

Q: QuestionWhat are the measurements of the control panel, especially the depth? The one we have now has a control panel interfering with the pots on the cooktop.

Asked 2 years ago by Bobbyw.

• A:Answer Good day, Bobbyw. The measurements of the control panel are 29.75" wide, 6.5" high, and 3.5' deep. Have a wonderful day! —Vannesa

  Answered 2 years ago by Samsung

  
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Q: QuestionThere are no coils in the bottom of the oven. Does it only heat from above?

Asked 2 years ago by RonaldC.

• A:Answer Actually it heats from the bottom and top. The heating element on the bottom is concealed under the metal plate. The heating element for the broiler is concealed under a metal plate in the top of the oven.

  Answered 2 years ago by KarenVerified Purchase

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Q: QuestionDoes the storage drawer come with a pan?

Asked 3 years ago by Scooter.

• A:Answer Not received if it does

  Answered 3 years ago by NormanGVerified Purchase

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Q: QuestionI lived in Condos building how I know of voltage 240 or 120.

Asked 3 years ago by Mike.

• A:Answer Downloadable Specs for Samsung NE63A6111SS/AA say "Power Source 240V/208V/60 Hz/40A." Hope this is helpful.

  Answered 3 years ago by NormanGVerified Purchase

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