Questions & Answers

Name: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
Brand: Samsung
SKU: 6447921
Price: 749.99 USD
Availability: InStock
Rating: 4.5 (1825 reviews)

Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel

Model:: NE63A6511SG; |
SKU:: 6447921

User rating, 4.5 out of 5 stars with 1825 reviews.

Highly rated by customers for:

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Page Showing 21-40 of 156 questions

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QuestionAre the numbers around the knobs easy to read?
Asked 2 years ago by Bella2488.
- Answer the numbers blend into the control board and are difficult to see unless you have a direct bright light shining on it.
  Answered 2 years ago by vasmi
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QuestionThe griddle keeps sliding off the stove top. Anyway to fix that !.
Asked 2 years ago by Anonymous.
- Answer Level the range!
  Answered 2 years ago by user228470
  Answer this question
Questionis the bottom drawer also a warmer tray?
Asked 2 years ago by Anonymous.
- Answer No
  Answered 2 years ago by Leeza1
  Answer this question
QuestionIs the convection fan supposed to turn on and off while using the normal bake function? I noticed it kept turning on while baking on the normal bake option.
Asked 2 years ago by Fulcrum7.
- Answer Yes. Well, mine does so I am guessing the answer is yes
  Answered 2 years ago by Cynvice
  Answer this question
QuestionIs the power cable 3 or 4 wire / prong?
Asked 3 years ago by dw.
- Answer Hi there, dw! The power cord for this model is actually sold separately. This is to allow each user to choose either a 3-prong or 4-prong cord, depending on the outlet that is available in their home. ^Jecca
  Answered 3 years ago by Samsung
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QuestionAre the sides stainless or are they painted?????
Asked 4 years ago by mb.
- Answer The side are painted black.
  Answered 4 years ago by Zuluecho6
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QuestionWill this electric stove use a 125 volt outlet or a 240 volt?
Asked 1 month ago by Travis.
- Answer 240VAC 3 or 4 wire
  Answered 1 week ago by PatrickS
  Answer this question
QuestionWhat would cause the oven temperature to get to hot? IT NOT EVEN 2 YEARS OLD !! I Don't use the oven that much it should have lasted longer tha 1 1/2 years
Asked 2 months ago by Nick.
- Answer Most likely a bad T-Stat
  Answered 1 week ago by PatrickS
  Answer this question
Questionhow do I get the full owners manual for this model Samsung freestanding range?
Asked 2 months ago by Bella.
- Answer https://downloadcenter.samsung.com/content/PM/202409/20240905164404895/EN/WEB_IB_FULL_NE5000A_NE63A6511_AA-05_EN_MES_CFR_240904/2024/model/Electric_Range/NE63A6511/Manual-EN.html
  Answered 1 week ago by Rachael
  Answer this question
QuestionMain stove stops working not turning red hot. Other works fine. How to fix it please.
Asked 2 months ago by Singh.
- Answer Singh, thank you for reaching out regarding your stove top burner not working. We are here to help. Here is a guide to help you if one of your burners is not working. Please click on the embedded word. One burner on the cooktop does not work https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150343899) to help our team pull up your information. Have a great day. ^Camille
  Answered 2 months ago by Samsung
  Answer this question
QuestionCan Wi-Fi be controlled by voice?
Asked 3 months ago by Anonymous.
- Answer Start or stop cooking functions remotely Receive alerts when timers end or preheating is complete Use voice commands like: “Alexa, preheat the oven to 375 degrees.” “Hey Google, turn off the oven.” This functionality is available on models like the LG 6.3 cu. ft. ProBake Convection® Electric Range and others that support ThinQ® smart features 1 2 3.
  Answered 3 months ago by Robel747
  Answer this question
QuestionI just purchased microwave Model #ME21DG6300SR. Is electric range #NE63A6511SS compatible with the auto sync feature using the SmartThings app so I can enable the exhaust fan on the microwave when I turn a burner of the stove on.
Asked 4 months ago by Shopper.
- Answer How is it that Samsung can not answer this question and instead refers the OP to any channel other than this one just to ask the same question again!
  Answered 4 months ago by Shopper
  Answer this question
QuestionDoes this have broil?
Asked 5 months ago by Ryan.
- Answer Yes
  Answered 1 week ago by PatrickS
  Answer this question
QuestionSELF CLEANING
Asked 5 months ago by Anonymous.
- Answer Hi there, Yes, this range model has a self-cleaning feature. Have a great day. -John
  Answered 5 months ago by Samsung
  Answer this question
QuestionIs the stove top supposed to turn on and off as it's cooking? The red heat seems to come and go.
Asked 5 months ago by Anonymous.
- Answer Yes that’s normal. When the stove top reaches a temperature it turns off. And back on when the temperature drops.
  Answered 1 week ago by PatrickS
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QuestionWhat’s the best way to clean the cooktop?
Asked 6 months ago by RABQ.
- Answer I found baking soda and white vinegar, per the downloaded manual, does the job perfectly.
  Answered 6 months ago by Updatingappliance
  Answer this question
QuestionDoes this range have a 3 prong or 4 prongs?
Asked 6 months ago by Vino.
- Answer Yes, Vino, the unit can use 3 or 4-prong power cables, but the power cables are not included in the package. Please see page 1 under the "Additional materials you may need "section of the installation manual. Installation manual https://downloadcenter.samsung.com/content/EM/202501/20250109144720479/Install__DG68-01359A-00_EN-MES_210104.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148780734) to help our team gather your information. Have a great day. ^Charles
  Answered 6 months ago by Samsung
  Answer this question
QuestionWhy does the stove top turn on an off while you're trying to cook something? Why doesn't it just stay on? I don't understand this at all!
Asked 8 months ago by Anonymous.
- Answer This is the way the heat is generated (see the downloadable manual from Samsung website). Instead of a steady application of heat, it provides regulated heat surges based on the temperature selected which makes for a much more even cooking process.
  Answered 6 months ago by Updatingappliance
  Answer this question
QuestionWhat is the warranty
Asked 8 months ago by Russ.
- Answer Hi Russ, You can check the link below and learn more about the warranty information of the range. Warranty: https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NE63A6511SS/AA Have a great day, -Ernest-
  Answered 8 months ago by Samsung
  Answer this question
QuestionIs there accessories available to protect the glasstop from use with cast iron pans- to act as a barrier between the pan and stovetop while cooking?
Asked 10 months ago by Barrier.
- Answer J Know
  Answered 10 months ago by Anonymous
  Answer this question

Showing 21-40 of 156 questions

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Questions & Answers

Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel

Q: QuestionAre the numbers around the knobs easy to read?

Q: QuestionThe griddle keeps sliding off the stove top. Anyway to fix that !.

Q: Questionis the bottom drawer also a warmer tray?

Q: QuestionIs the convection fan supposed to turn on and off while using the normal bake function? I noticed it kept turning on while baking on the normal bake option.

Q: QuestionIs the power cable 3 or 4 wire / prong?

Q: QuestionAre the sides stainless or are they painted?????

Q: QuestionWill this electric stove use a 125 volt outlet or a 240 volt?

Q: QuestionWhat would cause the oven temperature to get to hot? IT NOT EVEN 2 YEARS OLD !! I Don't use the oven that much it should have lasted longer tha 1 1/2 years

Q: Questionhow do I get the full owners manual for this model Samsung freestanding range?

Q: QuestionMain stove stops working not turning red hot. Other works fine. How to fix it please.

Q: QuestionCan Wi-Fi be controlled by voice?

Q: QuestionI just purchased microwave Model #ME21DG6300SR. Is electric range #NE63A6511SS compatible with the auto sync feature using the SmartThings app so I can enable the exhaust fan on the microwave when I turn a burner of the stove on.

Q: QuestionDoes this have broil?

Q: QuestionSELF CLEANING

Q: QuestionIs the stove top supposed to turn on and off as it's cooking? The red heat seems to come and go.

Q: QuestionWhat’s the best way to clean the cooktop?

Q: QuestionDoes this range have a 3 prong or 4 prongs?

Q: QuestionWhy does the stove top turn on an off while you're trying to cook something? Why doesn't it just stay on? I don't understand this at all!

Q: QuestionWhat is the warranty

Q: QuestionIs there accessories available to protect the glasstop from use with cast iron pans- to act as a barrier between the pan and stovetop while cooking?

Most-viewed items

QuestionAre the numbers around the knobs easy to read?

QuestionThe griddle keeps sliding off the stove top. Anyway to fix that !.

Questionis the bottom drawer also a warmer tray?

QuestionIs the convection fan supposed to turn on and off while using the normal bake function? I noticed it kept turning on while baking on the normal bake option.

QuestionIs the power cable 3 or 4 wire / prong?

QuestionAre the sides stainless or are they painted?????

QuestionWill this electric stove use a 125 volt outlet or a 240 volt?

QuestionWhat would cause the oven temperature to get to hot? IT NOT EVEN 2 YEARS OLD !! I Don't use the oven that much it should have lasted longer tha 1 1/2 years

Questionhow do I get the full owners manual for this model Samsung freestanding range?

QuestionMain stove stops working not turning red hot. Other works fine. How to fix it please.

QuestionCan Wi-Fi be controlled by voice?

QuestionI just purchased microwave Model #ME21DG6300SR. Is electric range #NE63A6511SS compatible with the auto sync feature using the SmartThings app so I can enable the exhaust fan on the microwave when I turn a burner of the stove on.

QuestionDoes this have broil?

QuestionSELF CLEANING

QuestionIs the stove top supposed to turn on and off as it's cooking? The red heat seems to come and go.

QuestionWhat’s the best way to clean the cooktop?

QuestionDoes this range have a 3 prong or 4 prongs?

QuestionWhy does the stove top turn on an off while you're trying to cook something? Why doesn't it just stay on? I don't understand this at all!

QuestionWhat is the warranty

QuestionIs there accessories available to protect the glasstop from use with cast iron pans- to act as a barrier between the pan and stovetop while cooking?