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Sorry, there was a problem. Please try again later.Hi there, Thank you for reaching out about your Samsung NE63A6511SS range. I understand how adjusting to burner performance can impact your cooking experience, and I’d love to help clarify and resolve this for you. No, the front right burner on this model features a dual element designed for versatility. If it’s heating more than expected, even on a low setting, it might be helpful to review the operating guidance in the user manual to ensure settings align with your preferences. Additionally, there could be adjustments or checks to improve the consistency of heat control. To support you further: Please refer to the User Manual, which starts from pages 22-25 and details burner functionality and temperature settings. Manual https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147732581) to help our team gather your information. Have a great day. ^Charles
Sorry, there was a problem. Please try again later.Yes we are having the same problem
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