Questions & Answers

Q: QuestionWhat is the maximum oven temperature. As in how hot the oven can get

Asked 4 days ago by larryj.

• A:Answer Hi larryj, thank you for reaching out with your question about how hot the oven on your Samsung range can get. The maximum oven temperature for this model is 550°F (285°C). For more temperature details, including limits for Air Fry, Dehydrate, Self Clean, and Twin Oven mode, please refer to the temperature table included in the user manual below on page 29. https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf Please keep this reference number for your records: 1152254665. We value the time you took to raise your question. Khristine Samsung Care

  Answered 2 days ago by Samsung

  
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Q: QuestionI set a 60 min timer on my stove to cook my Dinner in that amount of time and then when the timmer went off the Word (( END )) came up on my panel an I can't get it to go Off .. please Help me !!

Asked 1 week ago by kimdunn.

Q: QuestionCan this stove toast. How does it work.

Asked 1 week ago by Anonymous.

Q: QuestionCan I use the divider as a shelf so I can bake two casseroles in the top oven at the same time?

Asked 1 month ago by Gloria.

• A:Answer Hi Gloria, No. The divider is not designed for use as a shelf for cooking. Food containers, bakeware, or cookware should not be placed directly on the divider. The divider is intended only to separate oven compartments and is not built to support the weight of dishes or withstand direct contact with cookware during baking. Using it as a shelf to cook multiple items simultaneously may result in uneven cooking or damage to the divider or oven. Always place food containers on the appropriate oven racks when baking or cooking. Leo

  Answered 1 month ago by Samsung

  
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Q: QuestionHow do you unlock the oven door it a cf message on it and it’s lock please help!

Asked 2 months ago by Landy.

• A:Answer Hi Landy, Thank you for reaching out to us. Let us extend our help by providing the details you need for your range. Below is a guide to help with unlocking the oven door and what to do with the error message that shows on the range. Please turn to pages 27 (How to unlock the Oven) and 63 (Information codes) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151764448) when you message us so our team can retrieve your information. Thank you. Nicole

  Answered 2 months ago by Samsung

  
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Q: QuestionIf we pay for installation does that include power cord?

Asked 2 months ago by Gracie.

• A:Answer Yes.

  Answered 2 months ago by Versa2bandVerified Purchase

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Q: QuestionDoes this unit come with a power cord, or does it have to be purchased separately?

Asked 2 months ago by Mister.

• A:Answer It does not come with a power cord.

  Answered 2 months ago by RandyB

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Q: QuestionIs the heating element on the top or bottom

Asked 2 months ago by Anonymous.

• A:Answer Hello there, This unit has a hidden bake element feature, which means the heating element is found on the bottom, hidden away. Thank you! ^Joshua

  Answered 2 months ago by Samsung

  
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Q: QuestionCan use two ovens at the same theme at different temperatures ?

Asked 3 months ago by Alma.

• A:Answer Hi Alma, Yes, you can use two ovens at the same time at different temperatures. Please see the details of operating temperature for the upper and lower oven from the user manual on page 33. User Manual https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf Thank you! ^Joshua

  Answered 3 months ago by Samsung

  
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Q: QuestionCan I buy additional racks and are there other types with smaller spacing?

Asked 3 months ago by SummerM.

• A:Answer Hello SummerM, Yes, you can purchase additional wire racks for this range model. To get recommendations for the availability of the compatible parts you need. You can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionIs it compatible with the Smart Things app like my Samsung fridge and microwave?

Asked 4 months ago by MandyJo.

• A:Answer Hello MandyJo, Yes, this range model features built-in Wi-Fi connectivity, allowing it to connect to the Samsung SmartThings app on your smartphone or tablet. Have a great day. -John

  Answered 4 months ago by Samsung

  
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Q: QuestionWould a turkey fit in one oven if I had the separator in?

Asked 4 months ago by Anonymous.

• A:Answer No

  Answered 4 months ago by DanM

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Q: QuestionDoes this stove have energy star.

Asked 9 months ago by Anonymous.

• A:Answer Good day, No, this range model has not yet been Energy Star Certified. However, this model has been certified by other award-giving bodies. Have a great day. -John

  Answered 9 months ago by Samsung

  
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Q: QuestionI've noticed that the whole glass top of my range gets hot when only using one element. Is this normal? My old range would not get hit like this only around the element. I've noticed it gets very warm even up to the front edge of the glass top. Thank u

Asked 11 months ago by Dario.

• A:Answer Yes, Dario, the cooktop can heat up even using only a single element. For the details, please see the GLASS/CERAMIC COOKING SURFACES on page 11 of the manual in the "DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS." section. Manual https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148748252) to help our team gather your information. Have a great day. ^Charles

  Answered 11 months ago by Samsung

  
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Q: QuestionCan you do jar canning on this cook top

Asked 1 year ago by Buddy.

• A:Answer Hi Buddy, Yes, the electric cooktop is safe to can on. Kindly visit the link below for tips on preventing the cooktop's surface damage. Kindly visit the hyperlinks for further assistance. Canning on your Samsung cooktop: https://www.samsung.com/us/support/answer/ANS00085246/ Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionWhen my oven is heating up it makes a groaning sound on and off and when it reaches temperature it stops.

Asked 1 year ago by Terri.

• A:Answer Your cooking convenience is our priority. Let's help you out, Terri. This guide will explain the noises from the oven and suggest steps to take. For additional help, we recommend clicking on the embedded link. Samsung cooktop and range sounds and operational noises: https://www.samsung.com/us/support/troubleshooting/TSG01110180/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148554239, to help our team pull up your information. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there a samsung microwave that will attach to this range?

Asked 1 year ago by Mark.

• A:Answer Hi Mark, We are glad to answer your question about this Samsung range model. Most Samsung over-the-range microwave models will complement or fit into your kitchen setup. If you are looking for something more specific, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1148270284 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionThe word end is stuck on my screen after using the cook timer. I have pushed every button. What am I missing? How do I get it off?

Asked 1 year ago by Con.

• A:Answer Hi there, We can press the Timer button again to remove the End message from the display. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionHow much voltage the range could use on electric serket ?

Asked 1 year ago by vinny.

• A:Answer You can use a 110 with a 3 hole receptacle.

  Answered 1 year ago by SloGloVerified Purchase

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