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Questions & Answers

Your price for this item is $349.99
Page Showing 141-148 of 148 questions
  • QuestionGot this tv brand new 4 months ago and last night these lines appeared out of nowhere and I can’t get them to go away. Checked online and it says most likely a bad internal panel? Anyone know if it can be fixed or am I just stuck with a lemon?

    Asked by MichaelP.

    • Answer Mrpark, Thank you for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps: 1. If any external devices are connected, check all input cable connections 2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines. 3. Try changing channels using the remote control. Is the issue the same on all channels? 4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources? 5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test) 6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

      Answered by Samsung

  • Questionare there mounting holes on back of tv?

    Asked by mountingholes.

    • Answer yes

      Answered by ShawnS

  • Questioncan I use a VPN with this tv

    Asked by partsman.

    • Answer Si

      Answered by AdrianaBello

  • QuestionRemote isn’t paired for setup, how do I pair and how do I know when paired I am at setup screen

    Asked by Kimmie.

    • Answer Kimmie, To best assist with this, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8 AM – 12 AM EST, seven days a week. ~ Samsung Pro

      Answered by Samsung

  • QuestionCan you watch this tv outside under a gazebo

    Asked by Coolbrz.

    • Answer Coolbrz, While the DU6900 may be used outdoors with proper precautions, we recommend The Terrace for the best outdoor viewing experience. ~Samsung Pro

      Answered by Samsung

  • QuestionCan it play sound through stereo or amp?

    Asked by Steve.

    • Answer Steve, Yes, you can pair compatible audio devices to the DU6900 TV. ~Samsung Pro

      Answered by Samsung

  • QuestionDoes the 6900 have an audio output connection ?

    Asked by DrDr.

    • Answer Excelente

      Answered by YadielC

  • QuestionDoes remote have numbers on it

    Asked by Anonymous.

    • Answer Nope

      Answered by AntonioM