Questions & Answers

Q: QuestionCan I mount a Samsung soundbar underneath the Frame TV? Are any extra materials/purchases required?

Asked 5 years ago by TimmyG.

• A:Answer You would need whatever you need to mount the sound bar. There's nothing integral with the TV that allows you to mount anything underneath it.

  Answered 5 years ago by TimmyVerified Purchase

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Q: QuestionWe plan to mount over our fireplace mantel and need to plan for nearby cabinet for the connect box, power and other electronics. How long are the cables that come with the TV to get to the One-Connect box and power?

Asked 5 years ago by RickVirginia.

• A:Answer The cable that comes with the TV is 15 feet long.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWhat are the actual dimensions of the TV?

Asked 5 years ago by Carol.

• A:Answer Actual dimensions of the tv; Product Height With Stand 34.5 inches Product Width 57.1 inches Product Depth With Stand 11.6 inches Product Height Without Stand 32.7 inches Product Depth Without Stand 1.7 inches Product Weight With Stand 58.4 pounds Product Weight Without Stand 56.7 pounds.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWhere is the Customizable frame? The description says, Elevate your space and make The Frame your own by enhancing it with a frame in black, white, beige or walnut.

Asked 5 years ago by Artsy.

• A:Answer The TV comes with black framing. You can go online to sites such as Samsung’s or Amazon and order other colors.

  Answered 5 years ago by Will

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Q: QuestionI just bought a 2019 Samsung Frame TV. Does it come with the Oneconnect box? I would assume so but best buy doesn't list it in the "whats included" section.

Asked 5 years ago by JohnnyMoe.

• A:Answer Yes

  Answered 5 years ago by dthai143Verified Purchase

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Q: QuestionDoes the 57.1” width measurement include the width of the frame in the measurement? Thank you!

Asked 5 years ago by CNG.

Q: QuestionIt's say frame series is a Qled 6, 7, 8, what feature does it have compare to the Qled series. Which series is it close to in spec. The qled is art mode only or full tv also

Asked 5 years ago by Jay.

• A:Answer I believe it's similar to the 6. The unique feature is the slim bezel with optional colored frames and the no gap wall mount. I think the "art mode" is present on the other non "frame" tvs. The remote is white (the regular tv's have a black and grey one I think)

  Answered 5 years ago by VinceVerified Purchase

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Q: QuestionDoes this TV have universal mounting holes?

Asked 6 years ago by NotoriousEGB.

• A:Answer Yes, this TV have universal mounting holes.

  Answered 5 years ago by CommunityAnswer

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Q: Questionhi, What are the dimensions including the frame?

Asked 6 years ago by CG.

• A:Answer The dimensions are 34.5 inches (Height With Stand) x 57.1 inches (Width) x 11.6 inches (Depth With Stand).

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes this TV come with the One Connect box and one invisible connection?

Asked 6 years ago by Nahnsou.

• A:Answer Yes it does, the only connection to the panel is a single thin cable (similar to a speaker cable), which is 15 ft long.

  Answered 6 years ago by GWebVerified Purchase

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Q: QuestionCan the Samsung TV be controlled through my cable remote?

Asked 6 years ago by Chrisb.

• A:Answer Yes, the Comcast remote can be programmed to control this TV.

  Answered 5 years ago by DanielVerified Purchase

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Q: QuestionThe flush wall mount is beautiful and ideal, but it will not work for our wall. Are there other wall mounts that are compatible with this TV that extend out further from the wall and are able to tilt (& are easy to adjust) ?

Asked 6 years ago by mcteezy.

Q: QuestionWhat are the dimensions of the One connect Box?

Asked 6 years ago by JohnF.

Q: QuestionWhat are the dimensions of the One Connect Box?

Asked 6 years ago by Sunshine140.

• A:Answer 16x5x3

  Answered 6 years ago by CsjbluffVerified Purchase

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Q: QuestionHow does the constant art display affect the longevity of the TV?

Asked 6 years ago by 12350.

Q: QuestionI bought this tv this weekend. I have a couple questions ... 1) Can I control my cable through the Samsung smart remote? Or do I have to use my Verizon fios remote still ? 2) Can I locate the Samsung connect box behind the tv in the wall ? thanks !!!

Asked 6 years ago by Cable.

• A:Answer 1) You can program the Samsung remote to control other devices, to include cable receivers. 2) Yes, you can locate the OneConnect box in wall, provided it has sufficient room for ventilation. There is a YouTube video of a professional installing the OneConnect Box inside the wall.

  Answered 5 years ago by WillVerified Purchase

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Q: QuestionCan I get a longer invisible cable?

Asked 6 years ago by Mary.

• A:Answer I was just chatting with Samsung and they said it comes with a cord that's 5 meters but you can order a 15 meter cord.

  Answered 6 years ago by Molly

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Q: QuestionHow can I view the art offered on the frame tv before purchasing

Asked 6 years ago by Sirkeyk.

• A:Answer Your salesman should be able to show you everything available.

  Answered 6 years ago by BonnieVerified Purchase

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Q: QuestionDoes this TV include a speaker?

Asked 6 years ago by Skip.

• A:Answer The TV has a built in speaker that is sufficient for watching TV. There is not a separate speaker, it is built in the device.

  Answered 6 years ago by SteveVerified Purchase

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