Questions & Answers

Q: QuestionI have DIRECT TV, can I hook up my cable box directly to my tv?

Asked 10 months ago by bobj.

• A:Answer bobj - Cable boxes can be connected via HDMI. ~ Samsung Specialist

  Answered 9 months ago by Samsung

  
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Q: QuestionHow clear are black colors during movies

Asked 11 months ago by Rich.

• A:Answer Rich - Quantum HDR+ on the Q7F TV delivers enhanced brightness, contrast, and immersive color, dynamically adjusting each scene for a richer viewing experience. ~ Samsung Specialist

  Answered 11 months ago by Samsung

  
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Q: QuestionI have a Samsung sound bar. Can it be used on these new models?

Asked 11 months ago by CSV.

• A:Answer CSV - Soundbars can be connected to the Q7F TV via a wired (HDMI) or wireless (Bluetooth, Wi-Fi) connection. ~ Samsung Specialist

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes this TV have a camera?

Asked 1 year ago by Deepblue.

• A:Answer Hi Deepblue - Samsung TVs do not have built-in cameras, but you can connect a USB-powered camera (such as our Slim Fit Camera) if you'd like to add one. ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionCan i connect this tv with my phone with no cable like screen mirror

Asked 2 days ago by Atia.

• A:Answer Atia - The Q7F supports screen mirroring via SmartThings (iOS or Android) and AirPlay (iOS). ~ Samsung Specialist

  Answered 2 days ago by Samsung

  
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Q: QuestionWhy is it so hard to navigate this TV? Are there any instructions available on how to use the remote and how to navigate all the aps?

Asked 3 weeks ago by Bamboozeld.

• A:Answer Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 3 weeks ago by Samsung

  
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Q: QuestionWill this set allow me to pull a DirecTV feed through the HDMI connection AND play the MLB app through Picture in Picture?

Asked 1 month ago by Neal.

• A:Answer Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 3 weeks ago by Samsung

  
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Q: Questionwill my hearing aids work with this tv

Asked 1 month ago by billb.

• A:Answer If your Hearing aid has Bluetooth, you should be able to connect directly to it, .... if you can find the setting for it.

  Answered 3 weeks ago by IngeBVerified Purchase

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Q: QuestionBest Samsung TV for garage under$600

Asked 1 month ago by Vern.

• A:Answer yes!

  Answered 1 month ago by CodyRVerified Purchase

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Q: QuestionHow do you clean the screen without smudges?

Asked 1 month ago by Anonymous.

• A:Answer When cleaning your Samsung TV screen, please follow these guidelines to help keep it in optimal condition: • Power off your TV and allow it to cool for 5-10 minutes before cleaning to reduce streaking. • Use a soft, dry microfiber cloth to gently wipe the screen - avoid pressing too hard. • Do not use any chemicals or cleaning agents such as wax, alcohol, thinners, air fresheners, or detergents. • Never spray water or liquid directly onto the screen or TV surface. You can use a screen cleaner such as this product from Best Buy: https://www.bestbuy.com/site/audioquest-cleanscreen-cleaner-kit/6628358.p?skuId=6628358 ~ Samsung Specialist

  Answered 1 month ago by Samsung

  
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Q: QuestionDoes this television has optical port

Asked 1 month ago by Kmar.

• A:Answer While the Q7F TV does not include an Optical port, it does support audio over HDMI, Bluetooth, and Wi-Fi. If an Optical port is important to your setup, this input is available starting with our Q8F Series. ~ Samsung Specialist

  Answered 1 month ago by Samsung

  
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Q: QuestionDoes the Samsung 65" Q7F Series QLED 4K UHD Samsung Vision AI Smart Tizen TV Model # QN65Q7FAAFXZA have USB ports?

Asked 2 months ago by TLC.

• A:Answer yes, on the right in the back

  Answered 3 weeks ago by IngeBVerified Purchase

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Q: QuestionLooking at buying this TV from Best Buy. My last Samsung Actually sort of imploded (lots of Noise, sparks and pops but no fire and nothing burned), after only having it for 4 months I need to know what the manufactuers warrantee is.

Asked 2 months ago by debischr.

• A:Answer The Q7F TV comes with a 1-year Parts & Labor Manufacturer’s Warranty when purchased brand-new from an authorized dealer. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: Questionhow do I connect my old sound bar to the new TV ?

Asked 2 months ago by Anonymous.

• A:Answer To assist with this specific scenario, we’ll need to gather a bit more information. Please contact Samsung Support at 1-800-SAMSUNG (available 8AM - 12AM EST, 7 days a week) or connect with us via live chat at https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes this tv have a table stand

Asked 2 months ago by Rich.

• A:Answer Rich - The Q7F comes with a 2-legged stand. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionCan I adjust the stand height up to accommodate a soundbar?

Asked 2 months ago by Query.

• A:Answer The 65” Q7F legs are height adjustable for a total height of 34.6" (1.8" of clearance) or 35.6" (2.8" of clearance). ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionWhat are the dimensions of the box?

Asked 2 months ago by Anonymous.

• A:Answer You can find these measurements on this model’s product page – just click Specifications and scroll down to Box Dimension: https://www.bestbuy.com/product/samsung-65-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619254 ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionAre there any issues connecting to/through Verizon's latest cable equipment and Samsung sound bar ( B-series HW-B750F 5.1 Ch DTS)

Asked 2 months ago by Chaka.

Q: QuestionIs this tv good for gaming such a having a PS5 pro connected to it ?

Asked 2 months ago by Cjthegeneral.

• A:Answer Cjthegeneral - The Q7F features Motion Xcelerator and Auto Game Mode (ALLM) for enhanced motion and clarity for high-intensity gaming, ensuring crisp, clear details throughout. When stepping up, the Q8F (55 – 85”) adds FreeSync Premium Pro with VRR for smoother, lower-lag gameplay, as well as Motion Xcelerator 144Hz (sometimes called Motion Xcelerator Turbo+) for improved motion and virtually no blur, with fine-tuned visuals rendered at blazing-fast speeds up to 4K@144Hz, delivering incredible responsiveness and fluid visuals for an immersive gaming experience. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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