“I purchased this TV and I cannot update the new software. I reaches about 83% percent then it displays an error message. Any suggestions?”
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Hi JC, Let's first make sure you are connected to the internet. To do so, go to Settings> Network> Network Status and confirm you are connected. If that does not work you can always update your firmware manually. You can do this by downloading the update on a USB drive and manually updating your TV: 1. On Samsung's website (upper right corner), go to Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. If you are still having issues please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Brie
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Sorry, there was a problem. Please try again later.We had the guys from the "Geek Squad" through Best Buy. They were great! Got everything working perfectly and showed us how to do it! Worth the $$ we paid.
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