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Questions & Answers

Your price for this item is $574.99
The comparable value price is $999.99
Page Showing 1-17 of 17 questions
  • QuestionIs there an air dry of fluff setting on this dryer?

    Asked by myblender.

    • Answer Hi Nate, Yes, this dryer model has a No Heat (Air Fluff) setting. Have a great day. -John

      Answered by Samsung

  • QuestionDoes the dryer outlet need a natural wire for connecting? Would this outlet work

    Asked by Anonymous.

    • Answer Hi there, Yes, this dryer model’s outlet requires a neutral wire for a proper, safe connection. The dryer can be configured to work with either a 3-prong or 4-prong outlet, but the proper wiring procedure must be followed according to the Samsung user manual and local electrical codes. Have a great day. -John

      Answered by Samsung

  • QuestionDoes it have a light inside the dryer tub when you open the door?

    Asked by Lights.

    • Answer Hello there, No, this dryer does not have a drum light. However, you can still take advantage of the other features this dryer has to offer. For details, please refer to page 1 of the dryer's specification sheet: https://image-us.samsung.com/SamsungUS/home/home-appliances/dryers/electric/dve47cg3500va3/2023_DVE47CG3500_V5.pdf Have a great day. -John

      Answered by Samsung

  • QuestionDo you have to have a Samsung phone for it to work. I have an iPhone will it still work

    Asked by Anonymous.

    • Answer Hi there, No, you do not have to have a Samsung phone for your Samsung dryer to work. You can use your iPhone with the dryer's smart features. The dryer's smart features (such as remote start/stop, scheduling cycles, and receiving end-of-cycle alerts) work through the Samsung SmartThings app, which is available for both Android and iOS devices. Have a great day. -John

      Answered by Samsung

  • QuestionI only have a 3 prong outlet, does this dryer support that

    Asked by NickiT.

    • Answer Hello NickiT, Yes, you can use a 3-prong outlet for this dryer. You need to purchase a 3-prong power cord, as it is not included with the unit. It is sold separately. Have a great day. -John

      Answered by Samsung

  • QuestionWhat are the energy-saving features of the Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Sensor Dry?

    Asked by CreativeKamau.

    • Answer CreativeKamau, thank you for asking. Let's get the details you need. This dryer features a setting called Sensory Dry, which detects the moisture level in the load and stops the dryer when the load reaches the desired dryness level, thereby minimizing excess energy use. Please refer to your user manual for more details. Turn to page 38, "Sensory Dry," and page 39, "Sensor Dry cycles." User Manual https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf Have a great day. ^Camille

      Answered by Samsung

  • QuestionWhat kind of power cord

    Asked by Anonymous.

    • Answer Hello there, Thank you for asking. Let's get the information you need. The power cord for this electric dryer is not included; you need to purchase this separately, a 4-prong plug for a 4-wire receptacle, NEMA type 14-30R is required. Have a great day. ^Camille

      Answered by Samsung

  • QuestionDoes this model have a steam feature? I see a small port on the back upper right corner. I am not referring to the exhaust vent.

    Asked by AlexS.

    • Answer Hello Alex, No, this dryer model does not have a steam feature. Have a great day. -John

      Answered by Samsung

  • Questioncan i use water to clean my lint filter after i remove the lint

    Asked by Anonymous.

    • Answer Yes but make sure you air dry it before putting back in.

      Answered by Good

  • QuestionDoes the door open to the side or fold down?

    Asked by Mickymouse.

    • Answer From the side.

      Answered by WilliamburtonW

  • QuestionError codes for this model? Or similar Dryer powers up but doesn't spin. Purchased in 2021

    Asked by Johnnie.

    • Answer Johnnie, thank you for reaching out regarding the dryer error code and the spinning issue. Let's get this taken care of. Below is a link to a list of dryer error codes. Please match the error code you see with the list provided. Kindly click on the embedded word if prompted. Samsung dryer displays an error code https://www.samsung.com/us/support/troubleshoot/TSG10001006/ Here is a guide to help if your dryer turns on and won't spin. Please click on the embedded word and watch the video included. Samsung dryer turns on but doesn't start or spin https://www.samsung.com/us/support/troubleshooting/TSG01001987/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147674920) to help our team pull up your information. Have a great day. ^Camille

      Answered by Samsung

  • QuestionBought this dryer in 2021 and it has stopped heating. Is this under warranty?

    Asked by Mike.

    • Answer Hi Mike, Thank you for reaching out about your Samsung dryer (Model: DVE47CG3500V). I understand your frustration that the dryer has stopped heating, especially after purchasing it in 2021. No, to check if your dryer is still under warranty, Samsung typically offers a 1-year limited warranty from the date of purchase for most products, which would cover any defects or failures under normal use. For more specific details on warranty coverage and assistance with repair services, you can refer to the warranty page for your model on the official Samsung website. Please visit: [Samsung Warranty Information] https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=DVE47CG3500VA3 I have provided a link below to help you ensure your clothes are dry. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147667381) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionDoes this model come with a removable drying rack?

    Asked by Dryer.

    • Answer No it does not

      Answered by SamanthaB

  • QuestionDoes this model only come in black or white?

    Asked by Karen.

    • Answer Hi Karen, Yes, this Samsung dryer model only comes in two colors, Black and White. Leo

      Answered by Samsung

  • QuestionDoes this model have a glass door or is it a solid metal door

    Asked by h6542.

    • Answer Yes, it has a glass door.

      Answered by BillieR

  • QuestionHi, can you tell me what are the measurements of the dryer please

    Asked by Anonymous.

    • Answer Good day, Thank you for reaching out to us. Allow us to furnish you with the necessary information. The product dimensions of this dryer are 27 inches (Width)x 45 1/16 inches (Height)x 30 1/4 inches (Depth), with a weight of 119 pounds. Have a great day. -John

      Answered by Samsung

  • QuestionCan I use a storage bin the washer/ sits on top of

    Asked by Will.

    • Answer Yes if you purchase one of the washing machine stands that has the pull out drawer / storage bin of course you can use it

      Answered by SamanthaB