Questions & Answers

Q: QuestionIs the matching washer available for this dryer?

• A:Answer Yes, a matching washer is available for this dryer.

Q: QuestionDoes this electric dryer have a lint filter indicator?

• A:Answer Yes, the electric dryer has a lint filter indicator.

Q: QuestionCan I control this dryer with a smartphone app?

• A:Answer Yes, you can control this dryer with a smartphone app.

Q: QuestionHow many drying cycles does this dryer have?

• A:Answer This dryer has ten preset drying cycles.

Q: QuestionIs there a way to troubleshoot this dryer using my smartphone?

• A:Answer Yes, you can use Smart Care on your smartphone for easy troubleshooting.

Q: QuestionAre there multiple temperature settings on this dryer?

• A:Answer Yes, there are four temperature levels on this dryer.

Q: QuestionDoes this dryer have a reversible door?

• A:Answer Yes, this dryer has a reversible dryer door.

Q: QuestionCan I control this Samsung dryer with an app?

• A:Answer Yes, this Samsung dryer can be controlled with an app.

Q: QuestionHow many drying cycles does this dryer have?

• A:Answer This dryer has ten preset drying cycles.

Q: QuestionDoes this electric dryer have a way to indicate when the lint filter is full?

• A:Answer Yes, this electric dryer has a lint filter full indicator.

Q: QuestionDoes this dryer have Wi-Fi connectivity?

• A:Answer Yes, this dryer has Wi-Fi connectivity with SmartThings.

Q: QuestionAre there multiple temperature settings on this dryer?

• A:Answer Yes, there are four temperature levels on this dryer.

Q: QuestionIs the door hinge on this dryer reversible?

• A:Answer Yes, the door hinge is reversible on this dryer.

Q: QuestionDoes this Dryer have a light in the Drum? I Can not find a control to turn one on.

Asked 2 years ago by Bob.

• A:Answer Mine doesn’t.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHello, is there an access panel in the back of the dryer to replace/repair parts or do you have to remove everything starting from the front of the dryer.

Asked 3 weeks ago by RepairGirl.

• A:Answer Hi RepairGirl, for this model, the dryer is designed so that most servicing is done from the front and top panels rather than through a rear access panel. The rear panel is primarily part of the cabinet structure and venting layout and is not intended for regular component access. The user manual includes a visual layout of the dryer (see page 23), highlighting the front-facing design and user-access areas without showing a dedicated rear service panel. https://downloadcenter.samsung.com/content/UM/202601/20260124024422269/OID64646_IB_DV3500C_EN_260112.pdf For the best fit and a smooth setup, working with a professional installer can really help make sure everything is done properly. We hope this helps clarify things. Khristine Samsung Care

  Answered 3 weeks ago by Samsung

  
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Q: QuestionFrom the smart things app can you seecurrent status? Type of cycle?and expected completion time?

Asked 2 weeks ago by abcdefg.

• A:Answer Hi abcdefg, with this Smart Dryer model, the SmartThings app allows you to monitor the current status, view the active cycle, and check the estimated time remaining. This helps you stay informed and plan accordingly without needing to be near the appliance. This guide provides steps and details on using SmartThings with your dryer: https://www.samsung.com/us/support/answer/ANS10001030/ We’re glad to help provide clarity on this. Khristine Samsung Care

  Answered 2 weeks ago by Samsung

  
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Q: QuestionHow many pounds it can handle?

Asked 2 weeks ago by Tai.

• A:Answer Everyday mixed clothing load: ~16–18 lbs Heavy towels/jeans: ~18–20 lbs Bulky bedding (king comforter): 1 large comforter plus sheets comfortably Family-size load: About 4–5 laundry baskets depending on fabric thickness

  Answered 2 weeks ago by RnTwinVerified Purchase

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Q: QuestionI accidentally bought the electric dryer instead of the gas. Is there anyway to still use this dryer with the gas hook up instead?

Asked 1 month ago by Anonymous.

• A:Answer Hi there, looking at the hookup options in advance is a smart step toward a smooth setup. The Samsung 7.4 cu. ft. Smart Electric Dryer is designed to operate only on a 240V electric connection and does not connect to a gas supply. Because electric and gas dryers use different power sources and internal components, this model can’t be converted for use with a gas hook‑up. If your laundry space is set up only for gas, exchanging the unit for a compatible gas dryer is typically the best way to take full advantage of your existing setup. We recommend reaching out to Best Buy directly. Their team can review exchange or return options and confirm any applicable restocking or delivery‑related policies. Please call Best Buy at 888-BEST BUY (888-237-8289) or visit www.bestbuy.com. Thanks for reaching out with your question. Khristine Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionHi, How do you reverse the door

Asked 2 months ago by Door.

• A:Answer Hello Door, We value your interest in your Samsung dryer. The user manual below explains how to change the door swing direction (see page 32). Reverse the door on your Samsung dryer https://downloadcenter.samsung.com/content/UM/202601/20260124024422269/OID64646_IB_DV3500C_EN_260112.pdf Please keep this reference number for your records: 1152336982. We appreciate hearing from you, and Samsung truly values your business. Pope Samsung Care

  Answered 2 months ago by Samsung

  
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