Questions & Answers

Q: QuestionWe have a Samsung dryer pedestal WE357AOW for our last 27” wide Samsung dryer. Can we use that with this dryer?

Asked 2 years ago by GoHawks.

• A:Answer Hi there, No, the pedestal model WE357AOW is not compatible with the dryer. Pedestal model WE402NW is the one compatible with the dryer. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you take old appliance when you deliver if so is there a fee

Asked 2 years ago by Susie.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry if haul away is available for the old unit is available. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the difference in the "LONG VENT" model SAMSUNG Dryer?

Asked 2 years ago by ElecTech.

• A:Answer KenR, the long vent allows you up to 120 ft., ideal for apartments and condominiums. Compared to the normal vent is 74-80 ft. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the "Long Vent" this model mentions? How is this different from other Samsung Dryers?

Asked 2 years ago by ElecTech.

• A:Answer KenR, this vent can go up to 120 feet, perfect for apartments and condos compared to the conventional length. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this a condenser dryer?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, No. However, this dryer has advanced features like Sensor Dry and ten preset drying cycles to do fewer loads in less time. Have a great day. -John

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi , where was this Samsung electric dryer made?

Asked 2 years ago by SAM.

• A:Answer We are happy to answer your question, SAM. It is made in Mexico. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this dryer be stacked on a Frigidaire washer?

Asked 2 years ago by howstackable.

• A:Answer Yep

  Answered 2 years ago by NoahVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI can not find a user video on electric dryer. It should be self explanatory but it keeps turning off every few minutes on any setting I.e normal, heavy load etc

Asked 2 years ago by AthenaV12345.

• A:Answer Try it in Timed dry not automatic. If that helps you probably need a new thermistor on the blower housing.

  Answered 2 years ago by NoahVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this dryer be made to self vent? I need to put it in a condo closet that doesn't have a vent

Asked 2 years ago by Aaron.

• A:Answer No it can not.

  Answered 2 years ago by RaeAnnVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi-I’m looking for a dryer with a high venting capacity as my house’s ductwork is a bit long, what is the maximum venting capacity/length for this model(in ft)? Is this model stronger in terms of CFM (cubic feet per minute)? If so, what is the CFM?

Asked 2 years ago by Bg.

• A:Answer 25cfm

  Answered 2 years ago by JamesS

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe purchased the Samsung washer Model:WF42H5000AW from Best Buy two years ago. Is this newer version dryer compatible (stackable) with the older model washer that we have?

Asked 3 years ago by Compatibility.

• A:Answer That's odd because I was on chat with Samsung directly yesterday and the agent told me that it is compatible. Who is correct?

  Answered 3 years ago by Confused

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there a bottom storage component you can buy for this dryer

Asked 3 years ago by Ronnie.

• A:Answer Hi Ronnie, We appreciate your interest in a compatible pedestal with this dryer. You can purchase the compatible pedestal on this Samsung link: https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/#benefits Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI just recently purchased washer and dryer set. Will this model dryer fit on the Samsung pedestal model WE357A0W/XAA?

Asked 3 years ago by Gina.

• A:Answer Hi Gina, We appreciate your question about the compatibility of this Samsung dryer model with pedestal model WE357A0W/XAA. This Samsung dryer model is not compatible with Samsung Pedestal with model number WE357A0W/XAA; however, it is compatible with Samsung Pedestal with model number WE402NW. Leo

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the door chrome or black?

Asked 3 years ago by Vic.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer The door is black

  Answered 3 years ago by Marlene

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have existing pedestal 28” long and 28.5” wide. Is it compatible with current model?

Asked 3 years ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry if you can use your existing pedestal which is 28". Regarding your concern, the compatible pedestal for this dryer would be WE402NW and the dimension would be 27" x 14.2" x 28.1". I suggest you check this link for the full specs, features, and dimensions. washing machine: https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#specs Pedestal: https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144691727 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this dryer compatible with Samsung Washer Model WF365BTBGWR/A2? We need to replace the Samsung Dryer Model DV365ETBGWR/A3 do to a failure and want to use the stacking feature we are currently using. If so will we need a different Stacking Kit?

Asked 3 years ago by Steve.

• A:Answer Hi Steve, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White. This dryer uses a stacking kit with model number SKK-8K. The washer uses a stacking kit with model numbers SK-3A1/XAA , SK-4A/XAA , SK-5A/XAA. The washer and the dryer are not compatible in terms of stacking. I have shared both the user manual link for the washer (WF365BTBGWR) and Dryer (DVE45T6000W) below. Please access the washer manual and turn to page 3 for the stacking kit models. Please access the dryer manual and turn to page 14 for the stacking kit model. User manual washer: https://downloadcenter.samsung.com/content/UM/201409/20140922154120626/BIGBANG_USER_WF361_363_365_364-02832J-07_XAA.pdf User manual dryer: https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144686816 Leo

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a model dv42h5000. will the model 6000 which replaced the 5000 fit my pedestal

Asked 3 years ago by al.

• A:Answer Hello al, Thank you for reaching out. We appreciate you informing us about your inquiry if the Samsung dryer with model 6000, which replaced the 5000 fits your pedestal. We understand this information's importance, and we'll be glad to look into this for you. As per checking, this Samsung dryer is compatible with the WE402NW pedestal. You may check page 13 of the user manual for information about installing the dryer with a pedestal. https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf You may also visit samsungparts.com should you wish to purchase a pedestal. Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144681915 Thank you, and stay safe! -Angelica

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this washer and dryer have smart control And if so where is it located

Asked 3 years ago by Byron.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Hello Byron, Thank you for reaching out. We appreciate you letting us know your inquiry if this dryer has smart control. We understand how important this information is for you, and we're here to help. As per checking, this Samsung dryer does not have smart control. However, it has a Smart Care feature where you can check on your phone via SmartThings app when your dryer detects an issue. You may check page 42 of the user manual to learn more about the Smart Care feature of this dryer for reference. https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144527214 -Angelica

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the CFM exhaust of this dryer?

Asked 3 years ago by Anonymous.

• A:Answer Not sure but it is rated high, one of the reasons I purchased this model

  Answered 1 year ago by KeithP

  Helpful (0)Unhelpful (0)ReportAnswer this question