Questions & Answers

Q: QuestionIs this dryer 4 prong or 3 prong?

Asked 5 years ago by Nonono.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi there, I can answer this for you. Our Samsung Electric Dryers do not come with power cords. You will purchase this from your retailer at the time of purchase. You will choose between a three or four pronged cord depending on your 240 V outlet. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this 110 or 220 volt dryer

Asked 4 years ago by Tommy.

• A:Answer Thanks for asking, Tommy! Because this is a gas model, I have the electrical requirements listed as 120V / 60Hz. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a certain size of fill and drain hoses I need for this washer?

Asked 4 years ago by Steve.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer The hoses are standard. Best Buy will make sure you have what you need if you need new parts. The installation experts are very helpful.

  Answered 4 years ago by PrincessTigerLillyVerified Purchase

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Q: QuestionDoes this model have the wifi to enable me to use the smart washer app???

Asked 4 years ago by Lgrotkin.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer No. It does not

  Answered 4 years ago by Ronster

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Q: QuestionHow high can the pump push the water for a higher-than-normal washer box?

Asked 3 years ago by Tom.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Great question, Tom! I am providing this link (https://bit.ly/3lmPsM4) to the user manual for this model. Beginning on page 24 you can find details about the requirements for the drain hose and pump. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionHi, This is a stackable dryer but I have a General Electric washer- So mine will not be used as stackable dryer will this product still work?

Asked 1 year ago by Vero.

• A:Answer Yes, Vero, the dryer will still work even if this is not stacked. You can put it side by side as the washer is incompatible with the dryer. Please see this link for more details. Turn to page 2. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVG45T6000W_V6.pdf Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the interior light of my Washer supposed to come on? It doesn't. WF45T6000AV/A5

Asked 2 years ago by Washer.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! This Samsung washing machine model is not equipped with a drum light. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionHow many amps needed?

Asked 3 years ago by David.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Hi David. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry; on how many amps are needed. Regarding your concern, it would be 30 Amps are required. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu-ft-front-load-dryer-with-sensor-dry-in-platinum-dve45t6000p-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144369880 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDo you have to buy a separate piece to stack the dryer?

Asked 3 years ago by Nana.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer You are correct, Nana! To stack this dryer on top of the matching washer, you will need stacking kit model SKK-8K. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionJust bought the pair, is 3 inches enough room for hose clearance? The closet depth is 34.5 inches deep.

Asked 3 years ago by Josh.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Yes, it will be a tight fit but it will be enough clearance. I have 34.25" from the wall to the front of the unit, this includes the hose behind the unit. I assume the width of the closet is adequate.

  Answered 3 years ago by KMAJVerified Purchase

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Q: QuestionCan it be installed to normal drain height, but 8’ lateral drain distance.? Location is 8’ to right of drain box. Thanks.

Asked 1 week ago by Romo.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, Yes, this washer model can be installed on a normal drain height; it needs to meet a minimum drain height of 18" (46cm) to prevent the washer from siphoning water. Have a great day. -John

  Answered 1 week ago by Samsung

  
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Q: QuestionIs there a setting for deep fill and soak?

Asked 1 week ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! No, Samsung front-load washing machine models like this one do not have a Deep Fill feature or cycle. This feature is typically found on Samsung top-load washing machines. This model also does not include a Soak cycle, but it does have a Pre-Soak feature. By pressing the Pre-Soak button on the control panel at the start of the wash cycle, the machine adds 30 minutes of soaking time before the main wash begins. Leo

  Answered 1 week ago by Samsung

  
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Q: Questiondo I need to buy a kit to stack my washer and dryer

Asked 3 weeks ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! Yes, a compatible stacking kit is required to stack a compatible Samsung dryer with this Samsung washing machine model. The correct stacking kit for this washer and its matching dryer is model SKK-8K. Leo

  Answered 3 weeks ago by Samsung

  
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Q: QuestionIs this product energy star approved ?

Asked 1 month ago by PJ.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello PJ, No, this dryer must still obtain Energy Star certification, as the process takes time, and various models are currently undergoing certification. For your reference, Samsung dryers with an Energy Star certification can be found at the link below. Samsung https://www.samsung.com/us/home-appliances/dryers/all-dryers/?key_features=ENERGY+STAR%C2%AE+Certified,ENERGY+STAR%C2%AE+Most+Efficient Have a lovely day. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionHow do I plug it in ?

Asked 2 months ago by Juicer.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello there, This dryer model can be plugged into an optional cord with an equipment-grounding conductor and grounding plug, which are purchased separately. Suppose a power cord is not used, and the electric dryer is to be permanently wired. In that case, it must be connected to a permanently grounded metal wiring system, or an equipment grounding conductor must be run alongside the circuit conductors and connected to the equipment grounding terminal or lead on the dryer. Have a wonderful day. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: QuestionWhat is hose the in and the out hose Capable with this washer

Asked 2 months ago by Johanna.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Johanna, We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist you with finding a compatible hose for your unit. They can verify the availability of the parts and accessories for the appliance. You may also contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: QuestionI purchased the pair because my current set doesn’t open up on the same side. Does the washer and dryer both open to the same direction and if not are the doors reversible?

Asked 2 months ago by DaniC.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello DaniC, The door of the matching washer for this dryer model can only be opened from right to left, whereas the dryer's door is reversible. Have a fantastic day. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: Questionwhat is the actual size of the dryer? Height X Width x Depth

Asked 2 months ago by user.

• A:Answer Hello there, Thank you for your inquiry. Let's get you the details you need. The dimensions of this dryer are 27 inches (W) x 38.7 inches (H) x 38.7 inches (D). Have a great day. ^Camille

  Answered 2 months ago by Samsung

  
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Q: QuestionI have a Samsung WF448AAP washer that I need to replace. It has a pedestal that I would like to use with this new washer. Are they compatible?

Asked 3 months ago by demonreader.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, We would like to speak to you directly to get the model number of the pedestal and see how we can effectively assist you.   Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150366729), to help our team pull up your information. Have a great day! ^Rodel

  Answered 2 months ago by Samsung

  
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