Questions & Answers

Q: QuestionFive years or so I junked a Samsung washer that we bought new the year before because it stunk. We bought a Whirlpool that never smelled bad, but it just crashed. I am shopping for a new washer and Samsung is on sale. Did they fix the stink problem?

Asked 1 month ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hello there, We are glad to receive your inquiry. Let’s get you the details you need. We guarantee you that our washers have undergone and passed strict quality control. If you encounter stinking issues with your unit, please click the link and the hyperlinks for tips on how to address them. Samsung washing machine or laundry smells bad (Please select what kind of odor is coming from your washer): https://www.samsung.com/us/support/troubleshoot/TSG10007246/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151398483 so our team can pull up your information when you message us. Have a great day. -John

  Answered 1 month ago by Samsung

  
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Q: QuestionDo u have to stack this and does it have lvling feet?

Asked 2 months ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hello there, No, you do not have to stack this Samsung washing machine; it can be used as a standalone unit. It is designed with a shallower depth to fit within existing laundry spaces and can be stacked with a compatible dryer if desired, using a separate stacking kit. And yes, this washer has leveling feet. These feet are essential for ensuring the machine is installed on a level, solid floor to prevent excessive vibration, unbalancing, or movement during operation. Have a great day. -John

  Answered 2 months ago by Samsung

  
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Q: QuestionCan it be installed to normal drain height, but 8’ lateral drain distance.? Location is 8’ to right of drain box. Thanks.

Asked 2 months ago by Romo.

• A:Answer Hi there, Yes, this washer model can be installed on a normal drain height; it needs to meet a minimum drain height of 18" (46cm) to prevent the washer from siphoning water. Have a great day. -John

  Answered 2 months ago by Samsung

  
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Q: QuestionIs there a setting for deep fill and soak?

Asked 2 months ago by Anonymous.

• A:Answer Greetings! No, Samsung front-load washing machine models like this one do not have a Deep Fill feature or cycle. This feature is typically found on Samsung top-load washing machines. This model also does not include a Soak cycle, but it does have a Pre-Soak feature. By pressing the Pre-Soak button on the control panel at the start of the wash cycle, the machine adds 30 minutes of soaking time before the main wash begins. Leo

  Answered 2 months ago by Samsung

  
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Q: Questiondo I need to buy a kit to stack my washer and dryer

Asked 3 months ago by Anonymous.

• A:Answer Greetings! Yes, a compatible stacking kit is required to stack a compatible Samsung dryer with this Samsung washing machine model. The correct stacking kit for this washer and its matching dryer is model SKK-8K. Leo

  Answered 3 months ago by Samsung

  
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Q: QuestionIs this product energy star approved ?

Asked 3 months ago by PJ.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello PJ, No, this dryer must still obtain Energy Star certification, as the process takes time, and various models are currently undergoing certification. For your reference, Samsung dryers with an Energy Star certification can be found at the link below. Samsung https://www.samsung.com/us/home-appliances/dryers/all-dryers/?key_features=ENERGY+STAR%C2%AE+Certified,ENERGY+STAR%C2%AE+Most+Efficient Have a lovely day. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionHow do I plug it in ?

Asked 4 months ago by Juicer.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello there, This dryer model can be plugged into an optional cord with an equipment-grounding conductor and grounding plug, which are purchased separately. Suppose a power cord is not used, and the electric dryer is to be permanently wired. In that case, it must be connected to a permanently grounded metal wiring system, or an equipment grounding conductor must be run alongside the circuit conductors and connected to the equipment grounding terminal or lead on the dryer. Have a wonderful day. -Kimberly

  Answered 4 months ago by Samsung

  
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Q: QuestionWhat is hose the in and the out hose Capable with this washer

Asked 4 months ago by Johanna.

• A:Answer Hi Johanna, We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist you with finding a compatible hose for your unit. They can verify the availability of the parts and accessories for the appliance. You may also contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 4 months ago by Samsung

  
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Q: QuestionI purchased the pair because my current set doesn’t open up on the same side. Does the washer and dryer both open to the same direction and if not are the doors reversible?

Asked 4 months ago by DaniC.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello DaniC, The door of the matching washer for this dryer model can only be opened from right to left, whereas the dryer's door is reversible. Have a fantastic day. -Kimberly

  Answered 4 months ago by Samsung

  
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Q: Questioncan door be reversed

Asked 4 months ago by CraigJ.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hello CraigJ, No, the washer's door is not reversible. Have a great day. -Kimberly

  Answered 4 months ago by Samsung

  
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Q: Questionwhat is the actual size of the dryer? Height X Width x Depth

Asked 4 months ago by user.

• A:Answer Hello there, Thank you for your inquiry. Let's get you the details you need. The dimensions of this dryer are 27 inches (W) x 38.7 inches (H) x 38.7 inches (D). Have a great day. ^Camille

  Answered 4 months ago by Samsung

  
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Q: QuestionI have an older pedestal, Is it compatible to my existing WE357A7W pedestal? Will it fit and sit nicely?

Asked 4 months ago by Iman.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer No, Iman, the pedestal with model WE357A7W is not compatible with the washer, as the compatible pedestal would be WE402NW/A3. Have a great day. ^Camille

  Answered 4 months ago by Samsung

  
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Q: QuestionI have a Samsung WF448AAP washer that I need to replace. It has a pedestal that I would like to use with this new washer. Are they compatible?

Asked 5 months ago by demonreader.

• A:Answer Hi there, We would like to speak to you directly to get the model number of the pedestal and see how we can effectively assist you.   Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150366729), to help our team pull up your information. Have a great day! ^Rodel

  Answered 5 months ago by Samsung

  
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Q: QuestionDuring a delivery, will they bring it downstairs in my home if I have it delivered or do I have to bring it downstairs myself.

Asked 5 months ago by Peng.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Dear Best Buy clients, To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rodel

  Answered 5 months ago by Samsung

  
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Q: QuestionWhy does the washer all off. A sudden doesn’t automatically unlock the doo4 & I have to do it manually.

Asked 6 months ago by Yanna.

• A:Answer Hi Yanna, Kindly check if the child lock of your washer is deactivated. Here is the user manual; kindly go to page 39 for a guide on how to unlock the child lock feature of the washer. User manual. https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf Thank you and have a great day! -Ricardo

  Answered 6 months ago by Samsung

  
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Q: QuestionWhat year ?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer 2025

  Answered 6 months ago by JINWOOBVerified Purchase

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Q: Questionwill this pedestal work? WDPAW. SINO:007KW)) 165

Asked 7 months ago by em.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi there, Here is the link for the compatible pedestal with this washer model WF45T6000AW. https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149408170), and it will help our team pull up your information. ^Rodel

  Answered 7 months ago by Samsung

  
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Q: QuestionAre there any front load washers with the door hinge on the right when facing the unit?

Asked 7 months ago by TIJERASMIKE.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi there, No, the door hinge on a Samsung front-load washer is typically fixed on the left side. ^Rodel

  Answered 7 months ago by Samsung

  
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Q: QuestionIs it possible to reverse the door swing on this front load washer model?

Asked 7 months ago by Maria.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi there, No, the washer's door is not reversible. ^Rodel

  Answered 7 months ago by Samsung

  
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