Questions & Answers

Q: QuestionIs my dryer natural gas

Asked 3 years ago by Mine.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum

• A:Answer Thanks so much for asking. This model dryer (DVG45T6000P/A3) is a fully gas model. However, all Samsung gas model dryers are able to be converted to run on propane using a compatible conversion kit. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat side does this washer open to?

Asked 3 years ago by Defender.

• A:Answer Thanks so much for asking! If you are facing the washer, the hinge will be on your left, and the door opening will be to your right. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionI have never owned a washer dryer that wasn’t prestacked as a single unit. I notice the controls for both the washer and the dryer are on the tops of each unit. How do you reach the dryer controls (after stacking) if they’ll be near the ceiling?

Asked 3 years ago by Stacy.

• A:Answer Thanks so much for asking, Stacy! You are correct that stacking the units will place the dryer's control panel at the top in a high location. We do currently have a few models available that can connect together and use the washer's control panel to operate both the washer and dryer. You can find these models here: https://bit.ly/3s4fqrz. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this washer and dryer Wi-Fi capability so it can send a message when it’s finished. Also can you set a timer to start a load at a certain time.

Asked 3 years ago by Danny.

• A:Answer Thanks so much for asking, Danny! This model does not have the ability to connect to Wi-Fi. Because of this, it is not able to be controlled or monitored by a smart phone the way that our Smart Control models are. However, it does have a Delay End feature that allows you to select the time you want the cycle to start and end. You can read how to use this feature on page 38 of the user manual (https://bit.ly/3lmPsM4). ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhen you stack them can you use a pedestal

Asked 3 years ago by Paula.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Thanks so much for asking, Paula! Samsung pedestals are not designed to hold the weight of both the washer and the dryer stacked. Because of this, we do not recommend using a pedestal with stacked units. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhen will the Platinum gas dryer be back in stock? Is there a way to sign up for notifications when it is available?

Asked 3 years ago by Amy.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: Questionjust read all 175 questions and didnt see this one; can the washer control the dryer? (sometimes a cable is required)

Asked 3 years ago by bigcrab22.

• A:Answer no

  Answered 3 years ago by EllenVerified Purchase

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Q: QuestionDimensions in the description say 27" width. I am in a very tight spot. Is that exact? I cannot exceed 17.25" space.

Asked 3 years ago by CharlieDizzle.

• A:Answer Hello, the washing machine dimensions are 27" W x 38.7" H x 31.3" D. You can view this information on our website Samsung.com under product specifications. Thank you for choosing Samsung for your laundry needs. ^Lena

  Answered 3 years ago by Samsung

  
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Q: QuestionDimensions in the description say 27" width. I am in a very tight spot. Is that exact? I cannot exceed 17.25" space.

Asked 3 years ago by CharlieDizzle.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Hello CharlieDizzle, the width of the dryer is 27" W. The dryer requires 1 in. (25 mm) minimum clearance on the sides. You can view the product dimensions on our website Samsung.com under product specifications. We thank you for choosing Samsung. ^Lena

  Answered 3 years ago by Samsung

  
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Q: QuestionHi, Can you stack two of this same dryers? I plan to purchase two of them and stack them. Is that possible with the stack kit?

Asked 3 years ago by Johnny.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Great question, Johnny! The stacking kits are specifically designed to stack a dryer on top of a washer. Because of this, it is likely that the stacking kit would not fit properly on top of a dryer. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionDo these fit under standard counter?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum

• A:Answer Great question! First, here is a link (https://bit.ly/3nNgg9F) to the user manual for this model. Pages 12-15 have detailed information about the spacing requirements. Specifically page 14 has details about installation under a counter. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this supposed to come with an owners manual because I didn't receive one when it was delivered? There was just a single page sheet of paper with a QR code that took me to troubleshooting dryers with problems.

Asked 3 years ago by theonlyanji.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Thanks so much for asking, theonlyanji! To help combat paper waste, Samsung now provides all of our user manuals online in a downloadable form. Here is a direct link (https://bit.ly/30bQrqG) to the user manual for this model dryer. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWill this pedestal fit WF330ANW/xaa

Asked 3 years ago by Deanna.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Sorry we didnt get the pedestal, but it is incredibly steady machine with nearly no vibration even on spin cycle

  Answered 3 years ago by AnnbsjVerified Purchase

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Q: QuestionDoes this stack on top of any other stackable Samsung washer? I have a Samsung washer that's about 7 years old, and am trying to only replace the dryer unit.

Asked 3 years ago by SamsungShopper.

• A:Answer I'm so glad you asked! This dryer is able to stack on top of a compatible washer using the stacking kit model SKK-8K. Any washers that are compatible with this stacking kit can be stacked with this dryer. If you would like to leave another question with the model number of the washer you have, I would be happy to look it up and check if it is also compatible. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this a light or dark silver color for the Platinum washer?

Asked 3 years ago by Good.

• A:Answer Washer & dryer platinum is medium dark gray

  Answered 3 years ago by GreatVerified Purchase

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Q: QuestionDryer specs says voltage 120 volt . Usually dryers are 240 volt Is 120 volt correct or a misprint?

Asked 3 years ago by Chuck.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer The electric is 240v and the gas dryer requires 120v

  Answered 3 years ago by DavidVerified Purchase

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Q: QuestionWhat is the size of the gas line hookup needed to screw onto this dryer.

Asked 4 years ago by SketterMcgretter.

• A:Answer Hi there SketterMcgretter! To help with this, I am providing this link (https://bit.ly/2XFTbLH) to the user manual for this model. Page 17 has detailed information about the gas requirements. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this dryer have side venting capabilities? If yes, which side, as I am facing the back of the dryer, does it vent from?

Asked 4 years ago by Amy.

• A:Answer no side vent just the rear

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionCan this dryer fit stock on top of Kenmmore elite washer machine?

Asked 4 years ago by aguijon1800.

• A:Answer Thanks so much for asking, charlie! We are not able to confirm compatibility with non-Samsung products. ^Jecca

  Answered 4 years ago by Samsung

  
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